Doesn’t work with phone queues. Can’t get problems escalated
I don’t know if this is because 8x8 bought Fuze. My Fuze app does not receive calls fro
my phone queue at work. My supervisor put in a ticket, and Fuze directed me to enter a problem on the app. So far nothing except Fuze telling us that it went to level 2 and now no one knows who we can contact for resolution.
my phone queue at work. My supervisor put in a ticket, and Fuze directed me to enter a problem on the app. So far nothing except Fuze telling us that it went to level 2 and now no one knows who we can contact for resolution.
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Bad bad bad
This app is bad, dont let them fool you. My company utilizes this app and it always has issues.
Slow/Delayed
Super slow and delayed with answering /receiving calls. Sometimes you completely miss the call because of the delay. It also is bad with sending notifications (even if it has permission). When you’re calling or answering, the call screen takes forever to pull up resulting in an awkward answering process. I used to have a Microsoft Teams phone extension for work and that was much better but my new company uses this for some reason. Preferred Teams!!
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Terrible
Buggy, bloated, sluggish, obnoxious, and poorly supported.
No call notifications ever
This app absolutely never gives me call notifications. All I get are missed call notifications AFTER the caller already hung up. What is the point of a phone app that does not send call notifications to your phone? I don’t get it.
