Data Harvesting Scam
They wait until you upload all your personal information (drivers license, insurance card, health conditions and history, etc) to tell you they want $50 a month (billed 3 months at a time, so $150 minimum to start using this service) plus an additional $10 per visit. That’s the basic, least expensive tier. When you try to delete your account, there’s a message that says they’re keeping your personal information “in accordance with data laws”. You can’t just ask them to delete your information. It’ll be shared with whatever third parties they do business with first, and after they’ve had their way with it, then they’ll delete it. Absolute scam disguised as reputable “medical care”.
Show more
They don’t respond
Tried to schedule an appointment but no one responds.
App crashes
The service are amazing, but the actual app itself is a buggy mess that will routinely crash over and over, forcing you to type out the same thing 3-5 times before being able to actually send it without the app crashing and deleting it.
App and website doesn’t work
I was referred by my insurance to use this app for virtual care. I’ve tried for days to get in and it doesn’t even work. Nobody from customer service even gets back to me when I email them.
First, I thought it was an Apple thing so My Son tried to use it on android and it’s the same thing
It just circles with the white screen
Every time it asks for my gender when I fill it in, it goes right back to the same screen whether I’m on the website or the app. It’s very bad.
First, I thought it was an Apple thing so My Son tried to use it on android and it’s the same thing
It just circles with the white screen
Every time it asks for my gender when I fill it in, it goes right back to the same screen whether I’m on the website or the app. It’s very bad.
Show more
Make some changes
I really think that you should take out the advertising of 24/7 bc that makes to believe people will get a reply quick which is not true. I will send a message and wait up to 4 days to a week for one response for them not to reply again once I replied to them. One conversation about the same thing shouldn’t take 2 weeks and it’s not easy to make an appointment because of it. Either change the time response and actually bc 24/7 or take it out of the description of which you use to advertise that it is 24/7.
Show more
