App crashes
The service are amazing, but the actual app itself is a buggy mess that will routinely crash over and over, forcing you to type out the same thing 3-5 times before being able to actually send it without the app crashing and deleting it.
App and website doesn’t work
I was referred by my insurance to use this app for virtual care. I’ve tried for days to get in and it doesn’t even work. Nobody from customer service even gets back to me when I email them.
First, I thought it was an Apple thing so My Son tried to use it on android and it’s the same thing
It just circles with the white screen
Every time it asks for my gender when I fill it in, it goes right back to the same screen whether I’m on the website or the app. It’s very bad.
First, I thought it was an Apple thing so My Son tried to use it on android and it’s the same thing
It just circles with the white screen
Every time it asks for my gender when I fill it in, it goes right back to the same screen whether I’m on the website or the app. It’s very bad.
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Make some changes
I really think that you should take out the advertising of 24/7 bc that makes to believe people will get a reply quick which is not true. I will send a message and wait up to 4 days to a week for one response for them not to reply again once I replied to them. One conversation about the same thing shouldn’t take 2 weeks and it’s not easy to make an appointment because of it. Either change the time response and actually bc 24/7 or take it out of the description of which you use to advertise that it is 24/7.
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I had to go to the ER from lack of response
I asked for a refill of one of my extremely important meds and didn’t get a response for days now mind you I pay 50 a month plus 10 to even talk to a doctor and still can’t get an answer so for 60 bucks I got ignored until I had to go to the ER and pay 200 more for emergency meds that this app was originally paid for please don’t waste time or money on this app I want my money back and can’t even get support they legit have no support it says “page not found” when you try to reach them about it all
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Nickel and dime you
Be forewarned. They will start multiple text chats with you then charge you for each chat no matter how small the matter. Best to not waste your time with them and use Dr. On Demand for your virtual visits.
