Waste of Time
I don’t see how this is supposed to be an option for people who can’t get to other doctor’s offices. It takes them hours to respond yet there’s a “team” of people ready to help.
Is this a real thing?
Bizarre, confusing interface where you can’t request appointments and no one replies to you despite an allegedly always-on infrastructure. It almost feels like a data-gathering expedition and I regret providing personal, health information to an app that is unresponsive to patient needs.
App is easy to use. The service- not so much.
I’ve used virtual health for a while and had to switch to this service because of my health plan.
I’m not really impressed. It’s always a new clinician so even if you have a chronic condition, you have to go over the basics every time. They don’t know your history. They are always friendly though.
Good luck getting a timely response. It took three weeks of back and forth to get a simple referral to a specialist. Even the specialist said they had to go back and forth with them several times. There are definitely more attentive virtual health options out there.
I’m not really impressed. It’s always a new clinician so even if you have a chronic condition, you have to go over the basics every time. They don’t know your history. They are always friendly though.
Good luck getting a timely response. It took three weeks of back and forth to get a simple referral to a specialist. Even the specialist said they had to go back and forth with them several times. There are definitely more attentive virtual health options out there.
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Communication is bad
They don’t get back to you if you have a question or are trying to follow up. It’s been a week since I’ve reached out for a follow up on next steps with other attempts during that time and nothing.
BEWARE! Do Not Use Galileo!
Galileo does not respond to any billing questions. I’ve been disputing co-pay charges since November 2024 and I have yet to receive a response to any phone calls or emails or App request since then. In June 2026 I was told I owed $149.15, so I sent an email disputing the charges and requesting all documentation for the charges in my account. Mysteriously after that my account balance was reduced to $50, and no response was given as to why this was done. I’ve sent numerous emails and made multiple phone calls to the billing department, who actually isn’t the billing department because they can’t do anything except escalate the issue and don’t provide any tracking or ticket numbers. My EOB from my health insurance showed a $0 patient responsibility but this company is trying to charge me $50, double billed for the same visit, and is now threatening to send this to collections yet they refuse to provide any documentation showing that I actually do owe this money. Galileo is incredibly dysfunctional. Do not use them! Avoid at all costs. Check your EOB’s with your health insurance!
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