App and website doesn’t work
I was referred by my insurance to use this app for virtual care. I’ve tried for days to get in and it doesn’t even work. Nobody from customer service even gets back to me when I email them.
First, I thought it was an Apple thing so My Son tried to use it on android and it’s the same thing
It just circles with the white screen
Every time it asks for my gender when I fill it in, it goes right back to the same screen whether I’m on the website or the app. It’s very bad.
First, I thought it was an Apple thing so My Son tried to use it on android and it’s the same thing
It just circles with the white screen
Every time it asks for my gender when I fill it in, it goes right back to the same screen whether I’m on the website or the app. It’s very bad.
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Make some changes
I really think that you should take out the advertising of 24/7 bc that makes to believe people will get a reply quick which is not true. I will send a message and wait up to 4 days to a week for one response for them not to reply again once I replied to them. One conversation about the same thing shouldn’t take 2 weeks and it’s not easy to make an appointment because of it. Either change the time response and actually bc 24/7 or take it out of the description of which you use to advertise that it is 24/7.
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I had to go to the ER from lack of response
I asked for a refill of one of my extremely important meds and didn’t get a response for days now mind you I pay 50 a month plus 10 to even talk to a doctor and still can’t get an answer so for 60 bucks I got ignored until I had to go to the ER and pay 200 more for emergency meds that this app was originally paid for please don’t waste time or money on this app I want my money back and can’t even get support they legit have no support it says “page not found” when you try to reach them about it all
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Nickel and dime you
Be forewarned. They will start multiple text chats with you then charge you for each chat no matter how small the matter. Best to not waste your time with them and use Dr. On Demand for your virtual visits.
HORRENDOUS WAIT TIME
Wait time is insanely long. It’s more than 24 hours to speak to a doctor.
Nickel and dime you
Don’t use these guys. They are terrible. They will nickel and dime you and charge for chats. Try Dr. on demand instead
Good idea badly executed
I thought this might work to replace my regular doctor visits since I’m relatively healthy and there are labs nearby. Initially filling out my information wasn’t too painful but scheduling a visit is. The app does not save anything until the visit is scheduled so it loses all entries if it locks up which it does often. I took the time to get a visit scheduled and chose next available appointment. The app indicates it’ll put in queue and I’d be contacted. Next day and I still have not been contacted. If this had been something urgent, I’d be at a clinic today. Waste of my time thus far.
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Nice staff super long wait times
I normally don’t write reviews but because of the change of service and wait times I had to say something. I’ve had Galileo through my insurance for about a year and a half and for the first 9 months or so they were great I had fast service, quick refills and doctors that were able
To get to the heart of my issues and as someone that travels frequently for a living it was super convenient to have this service. But recently I’ve had issues with refilling my prescriptions in time and I’m a type 1 diabetic I have a chronic medical issue and I literally cannot survive without my meds and it took almost ten days for my issues to get resolved and for me to be able to refill my prescription. And I’ve been trying to achieve a goal in losing weight and in my appointment in April I was informed because of my particular health condition that it was required for me to follow up with a specialist and get my labs done to qualify for weight loss medication. Unfortunately, due to my busy work schedule and constraints in finding a in person specialist it took about 2 months for me to do everything. And now that I have submitted everything that I needed to get started. I sent in my labs let them know what it was for and if I can schedule a follow up and all I get back from them is if you need anything else contact us with any questions and yes of course I do that’s why I messaged you in the first place like why aren’t we reading messages properly anymore. I don’t know what’s going on but I’m just disappointed in the decline in service and wouldn’t recommend anyone signing up until they get themselves together and restore the service to how it used to be.
To get to the heart of my issues and as someone that travels frequently for a living it was super convenient to have this service. But recently I’ve had issues with refilling my prescriptions in time and I’m a type 1 diabetic I have a chronic medical issue and I literally cannot survive without my meds and it took almost ten days for my issues to get resolved and for me to be able to refill my prescription. And I’ve been trying to achieve a goal in losing weight and in my appointment in April I was informed because of my particular health condition that it was required for me to follow up with a specialist and get my labs done to qualify for weight loss medication. Unfortunately, due to my busy work schedule and constraints in finding a in person specialist it took about 2 months for me to do everything. And now that I have submitted everything that I needed to get started. I sent in my labs let them know what it was for and if I can schedule a follow up and all I get back from them is if you need anything else contact us with any questions and yes of course I do that’s why I messaged you in the first place like why aren’t we reading messages properly anymore. I don’t know what’s going on but I’m just disappointed in the decline in service and wouldn’t recommend anyone signing up until they get themselves together and restore the service to how it used to be.
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Takes 24-48 hours to respond
The app states you’ll hear a response in a few hours, but it took more like 2 days. But once I did get a response, it was a swift process.
App experience ruins it
This app and the process of requesting services is so frustrating. There’s so many steps and the tools don’t work as expected. Uploads don’t work correctly. It’s really frustrating that they force you to go on a mobile app as I have all my documentation on my computer
DO NOT USE - SCAM
Took my money 3 days ago. Will not respond to chats. Will not respond to customer support. This app is a scam. They will take your money and stop responding
Used to be good
This app used to be great. Now it takes forever to get a response. I did a simple prescription refill request and it took over 24 hours. The fee used to be $30/month, now it’s $50/month plus $10 per consultation. I’m ready to cancel.
Declining
Used to be great but they are super slow to respond now. I feel the care is great but they are most likely overwhelmed.
Disappointed
Don’t expect any kind of quick turnaround time. When I say quick, like a response from a medical professional in under a week. Terrible service and response time. This is a far cry from what it is advertised to do. Honestly, look at the reviews closely, they are telling.
System
Just like in person, you have ppl that think they know something because they went to school or have abbreviated letters behind their name.. So nevermind advocating for self , nevermind knowing your own body, nevermind POC have been getting misdiagnosed ignored among other things. Nevermind you request several times for tests to be ordered just to be ignored. Nevermind your symptoms get worse and they treat you the same as in person care. You have providers that random selected locations instead of asking, you have providers that are nasty, homophobic, or try to force their opinion onto you etc
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App login Error
App sign in keeps throwing error and App support page is 404.
Mileage may w
Signed up through health insurance. Asked a question in the chat, took about 9 hours for a response basically saying “yes”. Submitted an intake to schedule a regular visit, took literally days for any response, then when I checked it I’ve been signed out of the app, and upon attempting to sign in Face ID doesn’t work and I get a login code for a screen that doesn’t exist. Not great. Probably never going to use it.
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Wonderful healthcare
I absolutely love this platform. The healthcare providers are wonderful. They listen and address all concerns, provide wonderful support and follow up.
My insurance changed and actually does not cover the platform anymore. The platform offers a paid subscription service that allows you to use them as a provider. I tried another local primary care physician but just did not compare to the service or support that I have been receiving from the Galileo providers.
Thank you for all that you do
My insurance changed and actually does not cover the platform anymore. The platform offers a paid subscription service that allows you to use them as a provider. I tried another local primary care physician but just did not compare to the service or support that I have been receiving from the Galileo providers.
Thank you for all that you do
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Just get a regular doctor if you can
They are incapable of handling anything mildly complicated consistently. You’re dealing with all different kinds of providers constantly so if you randomly get a bad provider, you’re kind of screwed. Obviously there’s tons of issues with just getting an in person doctor but at least you can call them. Just calling a number is not an option with this app depending on the issue.
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Above and Beyond Care & User Friendly App!
I met with NP Jenna Katzman through the app and she was absolutely incredible. Navigating doctors, insurance, and medication approvals can sometimes feel like you’re shouting into the void and no one is really hearing you. That was definitely not the case here.
From the start, the app itself was incredibly easy to use. Scheduling an appointment was simple, and I was able to get in to see Jenna much faster than I expected. The whole process felt smooth and convenient, which made a stressful situation so much easier to handle.
Jenna truly listened, showed genuine care, and helped address the issue I was dealing with. The medication I needed required a prior authorization, and Jenna and her team were completely on top of it. They navigated not only through the prior authorization but were also able to get my coverage approved after the insurance originally denied me.
I had several questions along the way, and they were extremely responsive both through the online portal and over the phone.
I’m incredibly grateful for the support and attention I received. I would absolutely recommend Jenna and the Galileo team to any family member or friend. 11/10 experience!!!
From the start, the app itself was incredibly easy to use. Scheduling an appointment was simple, and I was able to get in to see Jenna much faster than I expected. The whole process felt smooth and convenient, which made a stressful situation so much easier to handle.
Jenna truly listened, showed genuine care, and helped address the issue I was dealing with. The medication I needed required a prior authorization, and Jenna and her team were completely on top of it. They navigated not only through the prior authorization but were also able to get my coverage approved after the insurance originally denied me.
I had several questions along the way, and they were extremely responsive both through the online portal and over the phone.
I’m incredibly grateful for the support and attention I received. I would absolutely recommend Jenna and the Galileo team to any family member or friend. 11/10 experience!!!
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