Waste of Time
I don’t see how this is supposed to be an option for people who can’t get to other doctor’s offices. It takes them hours to respond yet there’s a “team” of people ready to help.
Is this a real thing?
Bizarre, confusing interface where you can’t request appointments and no one replies to you despite an allegedly always-on infrastructure. It almost feels like a data-gathering expedition and I regret providing personal, health information to an app that is unresponsive to patient needs.
App is easy to use. The service- not so much.
I’ve used virtual health for a while and had to switch to this service because of my health plan.
I’m not really impressed. It’s always a new clinician so even if you have a chronic condition, you have to go over the basics every time. They don’t know your history. They are always friendly though.
Good luck getting a timely response. It took three weeks of back and forth to get a simple referral to a specialist. Even the specialist said they had to go back and forth with them several times. There are definitely more attentive virtual health options out there.
I’m not really impressed. It’s always a new clinician so even if you have a chronic condition, you have to go over the basics every time. They don’t know your history. They are always friendly though.
Good luck getting a timely response. It took three weeks of back and forth to get a simple referral to a specialist. Even the specialist said they had to go back and forth with them several times. There are definitely more attentive virtual health options out there.
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Communication is bad
They don’t get back to you if you have a question or are trying to follow up. It’s been a week since I’ve reached out for a follow up on next steps with other attempts during that time and nothing.
BEWARE! Do Not Use Galileo!
Galileo does not respond to any billing questions. I’ve been disputing co-pay charges since November 2024 and I have yet to receive a response to any phone calls or emails or App request since then. In June 2026 I was told I owed $149.15, so I sent an email disputing the charges and requesting all documentation for the charges in my account. Mysteriously after that my account balance was reduced to $50, and no response was given as to why this was done. I’ve sent numerous emails and made multiple phone calls to the billing department, who actually isn’t the billing department because they can’t do anything except escalate the issue and don’t provide any tracking or ticket numbers. My EOB from my health insurance showed a $0 patient responsibility but this company is trying to charge me $50, double billed for the same visit, and is now threatening to send this to collections yet they refuse to provide any documentation showing that I actually do owe this money. Galileo is incredibly dysfunctional. Do not use them! Avoid at all costs. Check your EOB’s with your health insurance!
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Data Harvesting Scam
They wait until you upload all your personal information (drivers license, insurance card, health conditions and history, etc) to tell you they want $50 a month (billed 3 months at a time, so $150 minimum to start using this service) plus an additional $10 per visit. That’s the basic, least expensive tier. When you try to delete your account, there’s a message that says they’re keeping your personal information “in accordance with data laws”. You can’t just ask them to delete your information. It’ll be shared with whatever third parties they do business with first, and after they’ve had their way with it, then they’ll delete it. Absolute scam disguised as reputable “medical care”.
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They don’t respond
Tried to schedule an appointment but no one responds.
App crashes
The service are amazing, but the actual app itself is a buggy mess that will routinely crash over and over, forcing you to type out the same thing 3-5 times before being able to actually send it without the app crashing and deleting it.
App and website doesn’t work
I was referred by my insurance to use this app for virtual care. I’ve tried for days to get in and it doesn’t even work. Nobody from customer service even gets back to me when I email them.
First, I thought it was an Apple thing so My Son tried to use it on android and it’s the same thing
It just circles with the white screen
Every time it asks for my gender when I fill it in, it goes right back to the same screen whether I’m on the website or the app. It’s very bad.
First, I thought it was an Apple thing so My Son tried to use it on android and it’s the same thing
It just circles with the white screen
Every time it asks for my gender when I fill it in, it goes right back to the same screen whether I’m on the website or the app. It’s very bad.
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Make some changes
I really think that you should take out the advertising of 24/7 bc that makes to believe people will get a reply quick which is not true. I will send a message and wait up to 4 days to a week for one response for them not to reply again once I replied to them. One conversation about the same thing shouldn’t take 2 weeks and it’s not easy to make an appointment because of it. Either change the time response and actually bc 24/7 or take it out of the description of which you use to advertise that it is 24/7.
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I had to go to the ER from lack of response
I asked for a refill of one of my extremely important meds and didn’t get a response for days now mind you I pay 50 a month plus 10 to even talk to a doctor and still can’t get an answer so for 60 bucks I got ignored until I had to go to the ER and pay 200 more for emergency meds that this app was originally paid for please don’t waste time or money on this app I want my money back and can’t even get support they legit have no support it says “page not found” when you try to reach them about it all
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Nickel and dime you
Be forewarned. They will start multiple text chats with you then charge you for each chat no matter how small the matter. Best to not waste your time with them and use Dr. On Demand for your virtual visits.
HORRENDOUS WAIT TIME
Wait time is insanely long. It’s more than 24 hours to speak to a doctor.
Nickel and dime you
Don’t use these guys. They are terrible. They will nickel and dime you and charge for chats. Try Dr. on demand instead
Good idea badly executed
I thought this might work to replace my regular doctor visits since I’m relatively healthy and there are labs nearby. Initially filling out my information wasn’t too painful but scheduling a visit is. The app does not save anything until the visit is scheduled so it loses all entries if it locks up which it does often. I took the time to get a visit scheduled and chose next available appointment. The app indicates it’ll put in queue and I’d be contacted. Next day and I still have not been contacted. If this had been something urgent, I’d be at a clinic today. Waste of my time thus far.
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Nice staff super long wait times
I normally don’t write reviews but because of the change of service and wait times I had to say something. I’ve had Galileo through my insurance for about a year and a half and for the first 9 months or so they were great I had fast service, quick refills and doctors that were able
To get to the heart of my issues and as someone that travels frequently for a living it was super convenient to have this service. But recently I’ve had issues with refilling my prescriptions in time and I’m a type 1 diabetic I have a chronic medical issue and I literally cannot survive without my meds and it took almost ten days for my issues to get resolved and for me to be able to refill my prescription. And I’ve been trying to achieve a goal in losing weight and in my appointment in April I was informed because of my particular health condition that it was required for me to follow up with a specialist and get my labs done to qualify for weight loss medication. Unfortunately, due to my busy work schedule and constraints in finding a in person specialist it took about 2 months for me to do everything. And now that I have submitted everything that I needed to get started. I sent in my labs let them know what it was for and if I can schedule a follow up and all I get back from them is if you need anything else contact us with any questions and yes of course I do that’s why I messaged you in the first place like why aren’t we reading messages properly anymore. I don’t know what’s going on but I’m just disappointed in the decline in service and wouldn’t recommend anyone signing up until they get themselves together and restore the service to how it used to be.
To get to the heart of my issues and as someone that travels frequently for a living it was super convenient to have this service. But recently I’ve had issues with refilling my prescriptions in time and I’m a type 1 diabetic I have a chronic medical issue and I literally cannot survive without my meds and it took almost ten days for my issues to get resolved and for me to be able to refill my prescription. And I’ve been trying to achieve a goal in losing weight and in my appointment in April I was informed because of my particular health condition that it was required for me to follow up with a specialist and get my labs done to qualify for weight loss medication. Unfortunately, due to my busy work schedule and constraints in finding a in person specialist it took about 2 months for me to do everything. And now that I have submitted everything that I needed to get started. I sent in my labs let them know what it was for and if I can schedule a follow up and all I get back from them is if you need anything else contact us with any questions and yes of course I do that’s why I messaged you in the first place like why aren’t we reading messages properly anymore. I don’t know what’s going on but I’m just disappointed in the decline in service and wouldn’t recommend anyone signing up until they get themselves together and restore the service to how it used to be.
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Takes 24-48 hours to respond
The app states you’ll hear a response in a few hours, but it took more like 2 days. But once I did get a response, it was a swift process.
App experience ruins it
This app and the process of requesting services is so frustrating. There’s so many steps and the tools don’t work as expected. Uploads don’t work correctly. It’s really frustrating that they force you to go on a mobile app as I have all my documentation on my computer
DO NOT USE - SCAM
Took my money 3 days ago. Will not respond to chats. Will not respond to customer support. This app is a scam. They will take your money and stop responding
Used to be good
This app used to be great. Now it takes forever to get a response. I did a simple prescription refill request and it took over 24 hours. The fee used to be $30/month, now it’s $50/month plus $10 per consultation. I’m ready to cancel.
