Gates access credential in Apple Wallet
it is faster and works all the time.
I am using it also in my Apple Watch!
Horrible
Horrible app!!!
UPDATE: MARCH 6TH:
Another issue with the app today. I try to unlock my door and it’s flashing red. I asked my family member to unlock the door for me remotely. Nothing happens. They are doing it correctly, over and over. My building does not provide physical keys at the front desk. A lot of improvements need to be made here it is not ok to waste people’s time so frivolously in the name of high tech profits.
Response from developer
Dear, We’re sorry to hear about your experience and truly understand how frustrating it must have been. Our goal is to ensure smooth and reliable access for all residents, and we appreciate your feedback. To clarify, the building’s access control system supports RFID cards, key fobs, and mobile devices. If you encounter any issues with the app, you can request a physical access method (RFID card or key fob) through the app (requests are received by property management) or directly at the front desk. For immediate assistance, you can contact the Resident Assistant via the app under the "Help" section in the 9-dots menu. Additionally, the front desk is available at any time and can coordinate an on-site visit to resolve your issue. Currently, there are 1,600 active users in the building. While occasional technical difficulties may arise, we are committed to addressing them as quickly as possible. Please don’t hesitate to reach out—we’re here to help! Dear, The property management has purchased 1,200 RFID cards. To receive assistance, please contact us privately at support@multitronikllc.com with your unit number and contact information. This information is essential, as we cannot assist you without it. Thank you for your cooperation.
Horrible app!!!
Response from developer
Dear, We’re sorry to hear about your experience and truly understand how frustrating it must have been. Our goal is to ensure smooth and reliable access for all residents, and we appreciate your feedback. To clarify, the building’s access control system supports RFID cards, key fobs, and mobile devices. If you encounter any issues with the app, you can request a physical access method (RFID card or key fob) through the app (requests are received by property management) or directly at the front desk. For immediate assistance, you can contact the Resident Assistant via the app under the "Help" section in the 9-dots menu. Additionally, the front desk is available at any time and can coordinate an on-site visit to resolve your issue. Currently, there are 1,600 active users in the building. While occasional technical difficulties may arise, we are committed to addressing them as quickly as possible. Please don’t hesitate to reach out—we’re here to help!
Terrible system
Response from developer
Thank you for your feedback. We’re sorry to hear about your experience, and we’d like to help resolve any connectivity issues you’re facing. The system is currently being used successfully by over 1,700 users in the building, and we are continuously working to enhance its reliability. Additionally, we have two permanent technicians on-site dedicated to assisting with any technical issues related to the system. Residents can also reach out to the building’s resident assistant through the app. The resident assistant is part of the property management team and available on-site to help with any concerns. If you’re experiencing frequent connection problems, please contact our support team so we can assist you in troubleshooting the issue. Your feedback is valuable in helping us improve the app for everyone.
