Great company terrible app
This is the worst absolute app to have at all. If you don’t open it periodically like once a week it forces you to login again with the password, which isn’t an issue but half of the time you enter the correct password and it still locks you out, forces you to reset it and then gives the message cannot change the same password to the same password. You cannot use Face ID like I said longer then a week or two after you set it up and don’t login in for a minute.
Show more
Makes Me Sick
The constant password change requirement makes this app a royal pain. How often do you think people need to look at their health insurance app anyway? Seems like I have to change the password each and every time I want to access my information. Then, once in, it’s a crapshoot as to whether or not any detail is available on a claim. Usually there is not. This app has gotten progressively worse instead of better.
Show more
Not reliable
Still doesn’t work! Constantly have to resubmit login and create a new account every time you attempt to login! Please fix this!
Crashes too much
The app crashes every 5 to 10 mins and does not stay logged in even after checking off the remember me box. Cannot search for providers because the app crashes too much. All the $$$ we pay and the company can’t provide a reliable app. I will be changing my family dental insurance this fall!
Frustration
It just spins and spins. And spins. My only hope is that they’re building a brand new app which is why they’re ignoring this one. We switched from Standard to High Option coverage this year, but unfortunately the app is the same. Sigh.
Unusable
Can’t log in. Even when creating a ‘new account’ (when I just made an account already) I get an error.
Easy to use app
I am so pleased with the easier to use GEHA app. Many thanks to the changes and thanks to the technicians making it easier.
Don’t waste
Any memory or time downloading this. Save your time with web log in.
Can Never Log In W/O an Issue
I have been a member for years. It used to be a message about API but I knew I could wait a few hours and try again. Now the connection says can’t connect to server…all day!
More importantly what happened to FaceID because now I have to keep figuring out which of the many passwords I’ve had to save for the various GEHA platforms is used for the app. Please fix it!
More importantly what happened to FaceID because now I have to keep figuring out which of the many passwords I’ve had to save for the various GEHA platforms is used for the app. Please fix it!
Show more
Ridiculously terrible app
The app crashes every single time I try to log in. I’ve deleted it and reinstalled. Still no dice. I see I’m not the only person with this issue. What gives? And why is the only response from the “developer” is to say to a handful of reviewers that they can’t access before the policy is active. Why doesn’t the “developer” address the hoards of other reviewers, like me?
My policy is active.
Please fix this app so it can be used.
My policy is active.
Please fix this app so it can be used.
Show more
Please fix the app
This is not a good sign for my transition to GEHA insurance. I haven’t been able to log into the app once.
Lots of room for improvement
If you could log in, it displays basic insurance information as you would expect. For me, each time Face ID is enabled the app crashes rendering it unusable but seems to be ok when I log in without Face ID.
App crashes when logging in
App will not work. It keeps crashing when I log in. Will not work
Can’t even log in
The app just auto closes each time I try to log in. Tried username/password and Face ID options. Even tried reinstalling. Literally can’t use it at all.
Response from developer
If you are attempting to access your account before your eligibility date you will not be able to login. Please check the eligibility date of your plan. We look forward to serving you in the future.
Can’t log in
Please fix this app !! The new season starts in January, and you can’t log on very frustrating..
you guys can do better, I know you can
you guys can do better, I know you can
Response from developer
If you are attempting to access your account before your eligibility date you will not be able to login. Please check the eligibility date of your plan. We look forward to serving you in the future.
Unable to create account
Bounced around trying to create a password the system will accept and ultimately am told to call customer service. Hopefully paper billing is reliable.
Response from developer
If you are attempting to access your account before your eligibility date you will not be able to login. Please check the eligibility date of your plan. We look forward to serving you in the future.
Typical
As others have reviewed, this app changes passwords so often it’s hard to enjoy features. Very frustrating. I have deleted app several times because of this. Overall user friendly but other than that useless.
Terrible
I’m shocked that GEHA’s name is even associated with this “app”, if that’s what you want to call it. It crashes constantly, I have been unable to login to the app EVER, but at least I can log in to the website on my laptop. GEHA really should do something about this … like hire a new app developer. First time as a GEHA Member, not impressed with this JUNK.
Show more
Response from developer
If you are attempting to access your account before your eligibility date you will not be able to login. Please check the eligibility date of your plan. We look forward to serving you in the future.
Terrible
I’m shocked that GEHA’s name is even associated with this “app”, if that’s what you want to call it.
It crashes constantly, I have been unable to login to the app EVER, but at least I can log in to the website on my laptop.
GEHA really should do something about this … like hire a new app developer.
First time as a GEHA Member, not impressed with this JUNK.
It crashes constantly, I have been unable to login to the app EVER, but at least I can log in to the website on my laptop.
GEHA really should do something about this … like hire a new app developer.
First time as a GEHA Member, not impressed with this JUNK.
Show more
App is basically unuseable
Consistently states there is an API error when logging in. I just use the browser. Deleting the app now.
