Easy to use
Great app that’s easy to use and makes it simple to access my building.
Consistent Performance
Excellent solution for mobile access control.
Latest Version is Solid
App is very feature rich and solid performance. Allows 80-85% of the web features on the go and customer support is very responsive.
App works great
Very intuitive application that allows me to open/close doors, add/remove users, and much more all through my iPhone.
Location Data Snoops
I’m sorry you think you have the right to track my location 24/7 but no thank you. Ridiculous that this app thinks I need to drain my battery and give up my privacy just to use it once a month to open the door at work if I’m the first one there. How about you just let me opt in to that rather than bugging me incessantly w/ promps and error messages.
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Garbage
Never works. Absolute trash.
This app works great!
I see some complaints about location services in the background, but this improves the unlocking functionality with mobile credentials.
It is annoying that Apple keeps reminding you of this though after you already accept it.
It is annoying that Apple keeps reminding you of this though after you already accept it.
Works 50% of the time
Worthless piece of $&@!!!
Improvements Needed
Terrible app. Key can take a moment to load. Constantly being informed to move closer to device, even though you are directly in front of it. App used to work fine when it was Sequr.
App wants to know your location even when not running
The idea that this app wants to track my location even when I am not running the app is appalling. I can’t trust the developers of this app since I don’t know them. If they can’t figure out another way then I hope a competitor can.
Doesn’t work
When I tried to tap the door sensor it opened my credit card (?!) Tried calling support and never got to a human. Sent a live chat and got a reply an hour later to reboot my phone.
Finally got in when a coworker drove across town.
Finally got in when a coworker drove across town.
Doesn’t work
I’ve tried five times and it’s worked zero times.
Your key to the office needs to work — all the time.
Your key to the office needs to work — all the time.
Just horrible
I’m just a horrible person
Super easy and convenient
I have been using the app for almost a year now. I love that I do not have to roll down my window when I come into my building.
Apple Watch problem
The app works great on my iPhone but doesn’t work at all on my Apple Watch and I can’t find any instructions to help me troubleshoot.
iOS 13 Crashing Still
Expected some apps to fail during initial betas of the new iOS 13 several months ago, but with only days left before the official launch of the new multi-device OS update - this app still crashes before even loading. I have a feeling there will be a lot of people locked out of their places come Friday morning with zero warning.
Update: Looks like the team was able to slip in a fix under wire post the iOS 13 launch! Still some stability issues and the turn to unlock feature doesn’t always behave - but systems are back up. Good job Dev team!
Update: Looks like the team was able to slip in a fix under wire post the iOS 13 launch! Still some stability issues and the turn to unlock feature doesn’t always behave - but systems are back up. Good job Dev team!
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Response from developer
Hi there! We do apologize for the trouble you experienced while on the iOS 13 beta, but were able to release a new update that includes support for the new Operating System. We do recommend updating to app version 1.9.1 whenever is most convenient in order to restore full app functionality. Quick, reliable property access is our top priority for all users so if you continue to face any issues, please reach out to us at support@sequr.io.
Love this app!
This app is great! Makes my life so much easier because I almost always have my phone in hand so I can just badge in when I get to work instead of having to find my keycard. 👍🏼
Bad app turned worse
The devs made a bad app even worse. Having notifications disabled in all places, it now won’t even show the keys anymore. Locked on the splash screen until you allow notifications. No, I don’t want notifications from a key app. Very disappointing.
The link to the privacy policy returns some error.
Really?
The link to the privacy policy returns some error.
Really?
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Response from developer
Hello rammstone, We are sorry you are having trouble with notifications within the app. We would be happy to help you and provide a solution. Please reach out to us at support@sequr.io.
Does not work on ios13
Instacrashes when I try to activate a key. Coworker’s instacrashes just opening the app. GM of ios13 has been out for a week....betas even longer....
Last Update
After the last update the app has become such a pain to use. Completely inconsistent. Makes my job super hard please fix.
