Opsgenie vs Genea Mobile Access
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Opsgenie
Manage incidents and service disruptions for always-on services. Receive real-time notifications, take immediate action on alerts, and collaborate with your team during critical events. Stay in control of your operations from your mobile device.
- Real-time push notifications for alerts and incidents
- Direct action on alerts (Acknowledge, Close, Escalate)
- Customizable dashboards for faster response
- Execute custom actions on alerts
- Audio/video conferencing for incident collaboration
- View on-call schedules and user contact information
- Manage service status and responders
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Opsgenie is a modern incident management platform for operating always-on services, empowering Dev & Ops teams to plan for service disruptions and stay in control during incidents. The Opsgenie Application for iOS delivers the power of the solution to your mobile devices. You can receive push notifications when alerts and incidents arise, take action directly from the application, understand the status of all known issues and manage your on-call responsibilities. Opsgenie for iOS is free for all Opsgenie customers and requires a subscription to Opsgenie service. Your Opsgenie administrator will send an invite via email for you to create an account. Once your account is created, you can log in to Opsgenie service from the iOS app with your Opsgenie username and password. You can view additional documentation at http://www.opsgenie.com/docs/dashboard/ios-app Features: * Customizable dashboards for responding to alerts and incidents faster * Ability to create alerts and incidents with ease * Easy access and response to alerts and incidents (Acknowledge, Close, Escalate to Next, Take Ownership, Snooze and many more) * Ability to execute custom actions on alerts and incidents (i.e ping, restart server, …) * Opsgenie-hosted audio & video conferencing (Incident Command Center) to effectively collaborate during incidents * Service Catalogs to identify and manage service units * Ability to track each service’s status via dedicated status pages * Ability to define & add responders and/or stakeholders to incidents * Ability to select multiple alerts/incidents and execute an action for all * Alert/Incident list pages supporting native swipe gestures for actions * Ability to save and reuse the searches previously defined in order to filter alerts and incidents * Who Is On-Call page which enables viewing all schedules and active rotations of the moment * User Directory that enables accessing all users and their contact information * Ability to easily contact users via phone call, SMS, email, and Skype * Ability to mute/unmute notifications * Ability to enable/disable notification preferences, notification rules and contact methods
Genea Mobile Access
Transform your smartphone into a digital keycard for seamless building access. Tap your phone to unlock doors and gates, or even remotely open them with a simple twist. Enjoy enhanced convenience and security without needing to open an app or press buttons.
- Smartphone as keycard
- Tap to unlock doors
- Remote door/gate opening
- No app needed to open
- Watch app support
- Apple Wallet integration
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With Genea Mobile Access, your smartphone becomes your keycard. Simply tap your phone to a Genea Mobile Access-enabled reader, the same way you would a keycard, and the door will unlock. You may also have the option to open the door or gate from a distance by twisting your phone. • No need to press a button. • No need to open an app. • No need to have the app running in the background. • Unlock straight from your wrist with the watch app. • Add your keys to apple wallet and watch. Genea Mobile Access is changing the way people access their physical space. We add a layer of convenience, all while enhancing the experience and increasing security. Welcome to the future. Welcome to Genea Mobile Access.
Screenshots
Verdict
The clearest difference is rating: Genea Mobile Access at 2.8 against Opsgenie's 2.1. Genea Mobile Access also leads on monetization model (free vs subscription) and review sentiment (36% vs 15%). Opsgenie's advantage is ratings volume (122 vs 28). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Genea Mobile Access holds the better App Store score, 2.8 against 2.1. Both are backed by a comparable volume of ratings — 122 and 28 respectively. Written reviews point the same way: 15% of Opsgenie's written reviews are positive against 36% of Genea Mobile Access's.
Opsgenie ships an update every 3 weeks, Genea Mobile Access monthly. The most recent releases landed on September 18, 2026 and September 13, 2026 respectively.
| Parameter | Opsgenie | Genea Mobile Access |
|---|---|---|
| Price | Free | Free |
| Rating | 2.1 (122 ratings) | 2.8 (28 ratings) — better |
| Positive reviews | 14.6% of reviews | 35.7% of reviews — better |
| Number of ratings | 122 — better | 28 |
| Update frequency | Every 3 weeks — better | Monthly |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Subscription | Free — better |
| Devices | iPhone, iPad, Apple Watch — better | iPhone, Apple Watch |
| Requires iOS | 17.0 | 16.0 — better |
| Further details — not scored | ||
| Size | 224 MB | 158 MB |
| Age rating | 4+ | 4+ |
| Developer | OpsGenie, Inc. | Cistern Holdings LLC |
Customer experience
Opsgenie
Genea Mobile Access
Bugs and requests
Opsgenie
Reported bugs
20 issues- Push notifications not delivering despite correct settings
- Keyboard not appearing during SSO browser login
- App stuck in login loop or loading spinner
- Notification rules not being recognized or applied
- Critical alerts not working on iOS 15+
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- App forgets login credentials after updates
- SSO login redirects to web browser then hangs
- Alerts showing as stale data requiring manual refresh
- Links in alerts not opening when tapped
- Apple Watch app showing incorrect on-call status
- Apple Watch app timing out and not syncing alerts
- App crashes when receiving alerts
- Policy verification error preventing app opening
- Cannot verify policy error on reinstall
- Bulk acknowledge button not appearing with 50+ incidents
- Notification banners blocking user actions
- Dashboard showing incorrect on-call days with dots
- Alerts not sounding or using wrong notification tone
- App unable to handle large numbers of incidents
- Slow app responsiveness and performance issues
Requested features
17 requests- Custom ringtone support for different alert types
- Volume control for notifications
- Ability to categorize which alerts are critical
- Dark mode option
- Multiple account support without logout
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- Focus mode integration for different on-call schedules
- Extended calendar view showing future schedules
- App badge showing unacknowledged alert count
- Custom vibration patterns
- Ability to copy text from alert fields
- Mute option for longer than 10 hours
- Disable non-critical alerts while keeping critical ones
- Sound preview functionality
- In-app bug report submission
- Notification rules configuration in app
- Show primary/secondary on-call rotation status
- Ringer volume control instead of app volume
Genea Mobile Access
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Opsgenie
No in-app purchases
Genea Mobile Access
No in-app purchases
Questions
Is Opsgenie free?
Is Genea Mobile Access free?
Which has better reviews, Opsgenie or Genea Mobile Access?
Do Opsgenie or Genea Mobile Access have ads?
Which is updated more often, Opsgenie or Genea Mobile Access?
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