Nope, there’s not an app for that
I can open my phones browser, log into genesis and take calls, but if you open the app made by genesis, it can’t take inbound calls. It can take you out of the queue but there is no way to go back into the queue. I don’t need to call my colleagues, I need to be able to hear when a customer calls. Most companies use slack or teams so this communication app misses one of the main features genesis is used for, taking calls. Furthermore, when my pc has issues and I need a plane B to pickup the call, I have to open my phones browser because this app won’t do it. Bad implementation. Hey genesis, just implement the other half for crying out loud.
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Need dashboards view
For managers on the go and in meetings etc to have quick access view to dashboards would be super helpful
Needs major help
There are often times when you make a call and you cannot hear anything and then there are times when it works this app is very unstable. And they will not do anything about it, but tell you to go to your admin.
Response from developer
Thanks for your review. Please reach out to your Genesys Cloud Designated Contact and open a support case. Edited: Did you open a case with our support team?
Works 90% of the time
If you want a phone system that delivers calls 90% of the time, this is the system for you. Most calls go through just fine, but sometimes your phone never rings and a voice message pops up. Sometimes you end a call and the app stays locked on the call. Sometimes you call other people and it just rings and they never get notified.
For us, missing 10% of our calls is not acceptable, but it may be the right system for you.
For us, missing 10% of our calls is not acceptable, but it may be the right system for you.
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Response from developer
Thanks for your review. Please reach out to your Genesys Cloud Designated Contact and open a support case.
A work in progress
The app is fair. It usually works to call the people you need and receive calls.
The problems are that:
-often the app hangs if the other person hangs up before you. You have to force close and reopen it to make additional calls.
-often the app stops alerting you unless you have the app open and active. To fix this you have to delete and reinstall the app.
-you still cannot change your status from this app. You have to install a whole other app to do that.
The Genesys Cloud platform works fine for our call center, not so well for the rest of us.
The problems are that:
-often the app hangs if the other person hangs up before you. You have to force close and reopen it to make additional calls.
-often the app stops alerting you unless you have the app open and active. To fix this you have to delete and reinstall the app.
-you still cannot change your status from this app. You have to install a whole other app to do that.
The Genesys Cloud platform works fine for our call center, not so well for the rest of us.
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