Genesys Tempo User Reviews

Genesys Tempo
Genesys Tempo
Genesys Telecommunications Labs, Inc

Customer Experience

Positive experience9.2% of reviews
Neutral3.3% of reviews
Negative experience87.5% of reviews

~ Based on 120 written reviews from the US App Store.

What users say

Is Genesys Tempo Safe?

Genesys Tempo appears safe based on user ratings. AppsHunter Safety Score for Genesys Tempo is 93/100.

This assessment is based on 876 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.9% of ratings point to a safe experience
1.9% of ratings suggest some concerns
5.1% of ratings point to a risky experience

~ Based on 876 App Store ratings for Genesys Tempo.

Is Genesys Tempo Legit?

Genesys Tempo appears to be a legitimate app. AppsHunter Legitimacy Score for Genesys Tempo is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

loading…

No matter what I do, I can’t see my schedule. It worked great the first few weeks but now I’ve tried logging out and back in, uninstalling and reinstalling, and nothing loads.

Suggestion

Please add a shift reminder to this app

Tiresome

I spend more time having to log in to this app than I actually do using it. Despite ticking boxes to remain logged in, it often requires logging in multiple times a day when attempting to use it. The process is tiresome and un-needed and makes the app a chore to use!

Schedule never actually loads!

I try to see my schedule but is just says “loading” nothing ever loads, so frustrating! It worked fine a few months ago, please get this fixed!

Long loading times

Lately everytime I try to look at my schedule it just stays on a “Loading” screen and never loads anything. It’s frustrating! I’m trying to see what time and what days I work.

View

App will only let me see the day i am on …

Useless

Useless keeps crashing since update

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It would be helpful if we could see our schedules further out. As well, as see the day view for the week

Response from developer

We appreciate your suggestion around enhanced weekly visibility and navigation. Feedback like this helps us continue improving the experience, and we’ve shared it with our product team for consideration in future updates. Regarding viewing schedules further out, there is an existing feature that may help. We recommend reaching out to your supervisor or Genesys Cloud administrator to see if the “Possible Shifts” feature is enabled for your organization. This feature allows you to view the probability of being scheduled at specific times on days where a schedule has not yet been published.

Recommended | Feature Request

The app works well now, thank you.

I would love to see a way to automatically add my shifts to my Apple calendar with the press of a button.

Thanks!

It’s good now

Thanks for fixing the app, it’s a lot better now.

Wonky…

The iPhone app does NOT work. In both daily and weekly views, it only shows 5 lines, so you can only see half of your daily schedule and only 5-days of your workweek. 🤷🏻‍♀️🤷🏻‍♀️Makes it pretty useless on an iPhone or iPad.🤷🏻‍♀️ The android version is a bit better, but still not great. Also…we NEED a monthly view as well.
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Logging out every day

It logged out every day and need to relogin, also can’t see the full schedule, it’s cutting off full schedule

Pathetic

Doesn’t save your log in details, constantly have to sign in every single time. The sign in process is super long and annoying due to security reasons. It’s been like this for almost 2 years and the app has never needed an update. Developers are lazy with this app.

Response from developer

Thank you for taking the time to share your feedback, and we completely understand how frustrating it can be to repeatedly sign in, especially when you're just trying to get things done quickly. A smooth and efficient login experience is important, and we’re sorry that this has been a persistent pain point for you. To help clarify, Tempo enforces a 10-day logout timer at the application level to maintain security protections. However, some organizations may apply shorter session timeouts based on their internal policies, which can cause more frequent sign-ins than what is set by default. These decisions are often made to meet specific security or compliance requirements. We hear you, and we’re actively looking into ways to improve the user experience while still upholding the high security standards our customers rely on.

Schedule

App installed and using an Apple phone, viewing the schedule, it stops half way and won’t scroll down to the end.

Response from developer

Hi, we appreciate your feedback and apologize for the inconvenience. This is certainly not the experience we want for our users. Rest assured that the team is aware of the issue and we are working to get this fixed as soon as possible.

Almost had it

It runs a lot smoother now but for some reason week view isn’t displaying all of my shifts for that week! The ones at the bottom are missing and I have to switch to day view and view each individual day to see my shifts.

Doesn’t stay logged in

Please fix the app, it’s pretty annoying having to log back in after a couple of hours of having logged in.

Work better from update BUT…

Since the update the app has been fabulous compared to before - toggling between days and weeks is smoother and no lag ! So thank you for that!

But it logs you out and forces you to resign in after a couple (3-4 ish ) of hours. Which ultimately becomes annoying and inefficient at times.

And lastly, just on May 14/15 - The app will only show 6 hours of your day in the day schedule. Nothing changes even if you log in and log out/ refresh.

Hopefully that will self fix or another update. 🤞🏽
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Worst app

Every time I download it I need to delete it again since it stops working and won’t allow me to log in. Legit just downloaded it and won’t let me log in again!! It’s terrible.

Response from developer

Thank you for sharing this. We’re really sorry you’ve had such a frustrating experience. It’s incredibly disappointing to download an app expecting it to work, only to be blocked from logging in and forced to delete it again. That’s not the experience you should be having, and we completely understand your frustration. Our team is actively investigating issues like this, and resolving them is one of our top priorities. We appreciate your feedback in helping us improve.

Woolworths

Always logging me out

Response from developer

Thanks for your feedback — we’re sorry to hear you’re experiencing issues with staying logged in. In some cases, frequent logouts can be due to compliance settings or session timeout policies set by your organization, which are designed to meet specific security standards. These settings may cause the app to sign you out more often than expected. We know how inconvenient this can be and are working to ensure a smoother, more consistent login experience while still meeting necessary security requirements. If you’re able, we recommend reaching out to your IT team or administrator to see if any session policies might be affecting your access. And of course, we're here to help if further assistance is needed!

Awful application!

I have to login every day !