Terrible glitches with iPhones
Two huge issues: (1) typing in code sent to my phone to log in gets me stick on a screen with no way to hit enter (2) mistyped, and had to try again and kept getting “failed certificate” until I was locked out for an hour.
I solved #1, by switching to I phone mirroring on my desktop. Unlike my phone, the screen interface let me scroll down to hit enter. That workaround should not be necessary. I should be able to hit enter from the app.
On #2, after updating tried to log into another app and discovered that it didn’t recognize the PW chosen
I assumed id mistyped and set out to adopt a second new PW. I guess the “certificate” had timed out in that 15 minutes since I’d first logged on. I got a couple more “failed cert” notices figuring that out.
So I logged out and back in. Well, logged out and then got back in without having to enter a PW or use 3d party authentication. Which means that I still had a failed certificate.
And I’m locked out for 2,666 seconds.
Terrible, terrible user experience every 60 days. Multiple frustrations, lockouts, and incandescent rage.
I solved #1, by switching to I phone mirroring on my desktop. Unlike my phone, the screen interface let me scroll down to hit enter. That workaround should not be necessary. I should be able to hit enter from the app.
On #2, after updating tried to log into another app and discovered that it didn’t recognize the PW chosen
I assumed id mistyped and set out to adopt a second new PW. I guess the “certificate” had timed out in that 15 minutes since I’d first logged on. I got a couple more “failed cert” notices figuring that out.
So I logged out and back in. Well, logged out and then got back in without having to enter a PW or use 3d party authentication. Which means that I still had a failed certificate.
And I’m locked out for 2,666 seconds.
Terrible, terrible user experience every 60 days. Multiple frustrations, lockouts, and incandescent rage.
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Cannot use it all
So you go to login, it will send a code to your phone. You go to enter the code, but now the numeric keys cover up the part where it has the "submit" button and there's no enter on the numeric keys so you're just stuck on that screen. You can't move past that screen at all. So absolutely useless and if I could give a zero stars, I would.
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Nice app but could be more user proof
This app is great but with no secondary confirmation line for the new password I keep having users save a new password with typos.
Newest update crashing
Can't access important info with work because my password expired, and this newest update crashes. Can't use app at all. Please fix.
Response from developer
Thank you for bringing this to our attention. We’re sorry for the inconvenience caused by the app crash. Please update to the latest version of our app. We have fixed the problems. If the same problem still exists, please let us know at https://cyberqp.com/contact. Thank you.
Simply Amazing!
As a Managed Service Provider, I will never again have to deal with service calls regarding users having password related issues because I can import client accounts to Quickpass along with a valid email and phone number and then ask clients to download this app and use it to reset their own passwords whenever needed as well as check their own account’s password expiry information and status. Another great feature of this app is providing a very straightforward and reliable method to verify a client’s identity whenever a service call is initiated. Time is money and this app definitely saves a lot of time for any Managed Service Provider.
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