Worst service
Unfortunately I put in the wrong address. I was off by 5 block. The driver cancel and never let me know. I tried to connect with customer service and the answer was “your mistake we can’t help you. Next time call a traditional service.” I was willing to pay more and even tipped the driver before he cancelled. All we needed was communication to fix the mistake. Just another app built without the proper human support that makes a business successful.
Show more
Fast, inexpensive, reliable
Well done Getcho team. Everything was very smooth and 3x cheaper than Uber. I’ll be recommending you.
They got it done
The app is pretty straightforward, put in the addresses and details and Thats it. It then you get info on the courier with their number for texting and my courier got to the pickup so quick they weren’t ready with the package yet! And then when he tried to deliver the building wouldn’t let him in, so with my help he returned later in the day and made the delivery. I think they went above and beyond to get it done.
Show more
Best courier app I’ve used
I’m honestly amazed at how good this app is, I’ve used it twice to pick something up for me and both times I’ve received my item in under 15 mins from placing the pick up order, which is nuts. It’s like these couriers are always exactly where I’m placing my pick up, they show up within a minute or two. When I first set up my account I encountered an issue because I didn’t have my ID with me to verify, and customer service texted me asking if I was having trouble and immediately solved it for me and were very nice and helpful. Everything about my experience using this app has been great.
Show more
Didn’t work
App only said it couldn’t generate a quote for me, and then it kept freezing. I tried several times and then gave up and deleted the app. Life’s too short time on bad coding.
I also expected I’d be able to browse bookstores through the app, but it seems like it’s only a messenger service.
I also expected I’d be able to browse bookstores through the app, but it seems like it’s only a messenger service.
This service is great!
I had to get clothes to my mother in a rehab facility in NYC and Im out of state. I used Getcho to deliver an order from Macys to her and it saved the day! Will use them again when needed 🤗
Glitch
To the app makers, there is a glitch when you enter your phone number to register it stalls, the number pop up doesn’t go away and there is no other prompt
Absolutely AMAZING Service!!!!
I used Getcho for the first time this past week. I had to get a pair of walking poles from REI to my elderly mother in Sarasota, FL. I made a silly mistake of putting the REI address as both pickup and delivery (lol!) so got an immediate text from Jack. He was beyond amazing in stopping the order, explaining what I needed to do (due to federal regulations relating to delivery distance, they needed to turn the route into two Getcho routes.) Then he guided the process from beginning to end, assuring delivery of the sacred poles to my mom (who was leaving on her first solo trip this weekend in over 5 years.) Service was impeccable, and Jack went above and beyond to ensure the product arrived, including a photo of the sticks at the reception desk of my mother’s retirement community. My siblings and I will definitely be using this wonderful app for our mom for additional deliveries. Can’t recommend it enough!!! Thank you so much, Jack!! You made my day… and my mom’s first trip solo since my Dad died. We are so very grateful! 🙏🏼😍
Show more
Great service!
I was skeptical about using this app since it’s new, but the service was reliable and the customer service rep was fantastic! I’ll definitely use this service again.
Amazing….service is great, app is easy, quick, and support is on point
I had a curbside pickup at a retailer across town, and I didn’t have a car, or a lot of time to handle it. So I looked up who could help, found Getcho, and it was almost too good that I felt a little badly about it. The price was not just a little bit less than if I were to use Uber and citibike, it was a lot less. And I didn’t have to do a thing except sit on my butt and direct people where to go, etc. I barely had to do that, because their folks are so on top of it from start to finish. Support was exceptional, and I can’t remember the last time I’ve had that sentiment about Uber or Lyft or Amazon or UPS or FedEx, where you struggle to figure out how to get help or they dictate when you can get help or when you can speak to a human being. I hope this company does well, bc it’s great. I’m new to NYC, and I’ll 100% use it again and tell my friends. I don’t know all the things that they are able to do or pick up, etc…but I know if I ask, they’ll try to help. You should try them too!
Show more
Great Service
I just discovered Getcho. I had a purchase at Nordstrom I couldn’t pick up. As a first time user they were very available and helpful all the way through. Delivery in under 30 minutes! I’ll definitely be using their service again.
They go above and beyond!
When I say I have NEVER HAD BETTER SERVICE I mean it. They are so great and made sure to keep me updated the whole time. Love and will be using again.
Great service!
Needed something last minute and couldn’t get there myself. Took a chance using this app and so glad I did! Order got to me quickly with real time support by text. I will definitely use again!
Very convenient
Used for the first time today. Great service!
Sending materials
The best service! The app is very easy to use, set and track. Always on time!
Other apps don’t go in to the store to search for your package.
Whit Getcho you can make it easy and reliable.
The best !
Other apps don’t go in to the store to search for your package.
Whit Getcho you can make it easy and reliable.
The best !
Super easy and great communication
I needed something picked up last second and found this app. I was able to get everything set up, and had someone pick up my order all within the hour. Great communication from both team members (shout out to Jack!) and I definitely plan on using this again!
Fantastic experience!!! Wow x 10 stars
What can I say? I loaned my car to my daughter. On the job site. Need 3 x 60lb bags of cement. Now!!! Found this app. Within an hour I had the cement. I made an error in the ordering process (my fault) low and behold - got a text confirming - I goofed up - no worries I’ll relay the info to driver.
Just like that!!
Massive thanks and well done for running a highly efficient and well organized company !!
Just like that!!
Massive thanks and well done for running a highly efficient and well organized company !!
Show more
Great service
Last minute need for clothing delivery. Got verified and delivery within 45 min. Definitely will use again
Very good experience!
Used the app for the first time to get a gift delivered to my friend. Was very smooth! Will use it again
Took a chance
I haven’t heard of the service before, but leaving for a work trip. In a few hours I needed to get an outfit delivered from Bloomingdale’s ASAP. The customer service was wonderful and I wasn't disappointed that I made this risk at all. I will definitely be using the service again.
