Worst Customer Care Service
I rescheduled service for today and didn’t received confirmation so I only checked with the customer care and asked if it’s confirmed since I had to make my arrangements, They confirmed and even a professional was assigned for 5-5:30 PM slot. When I checked at 4:45 PM, Professional wasn’t on the way so I tried to call her but it was showing error and I couldn’t place the call, I reached out to customer care and they asked for sometime and I waited for 40 min but they didn’t confirm anything so again I only reached out to them for an update, when I messaged them they said professional is having product issues and today won’t be possible. They Kept saying sorry for the inconvenience ma’am I told u as soon as I got update. In reality they wouldn’t’ve responded for another 40 min if I didn’t ask. Not expected from get look. Worst service and now they are offering me facewash worth 399. What a waste!!
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Very Rude unprofessional beautician Divya R - greedy didn’t complete services make up and hairstyle
Yesterday, I had an appointment for makeup and a basic hairstyle for my baby’s 1st birthday, but the makeup artist, Divya R, completely ruined my day.
Initially, I booked the 4–5 PM slot, but the appointment was shifted to 4:30 PM. Even then, she arrived at around 4:50 PM, almost 5 PM.
The makeup she did was very poor. I am sharing the pictures of the makeup done by her. She hardly spent 5–10 minutes on the makeup, and her behaviour and attitude were really bad.
When I asked about the hairstyle, she responded sarcastically, smiling and saying that I needed to take the ₹5000 package. It clearly felt like she only wanted more money.
After the makeup was done, it looked terrible, and I had to wash my face and do my own makeup and hairstyle myself before rushing to my event.
I hope no one else has to go through such an experience during their special moments.
Lastly, I would like to say that if you truly want to improve your services, you should deduct money from staff members for such poor service and behaviour.
I want a full refund because this was completely unacceptable. Both my money and time were wasted, especially when I had to reach my event on time.
Initially, I booked the 4–5 PM slot, but the appointment was shifted to 4:30 PM. Even then, she arrived at around 4:50 PM, almost 5 PM.
The makeup she did was very poor. I am sharing the pictures of the makeup done by her. She hardly spent 5–10 minutes on the makeup, and her behaviour and attitude were really bad.
When I asked about the hairstyle, she responded sarcastically, smiling and saying that I needed to take the ₹5000 package. It clearly felt like she only wanted more money.
After the makeup was done, it looked terrible, and I had to wash my face and do my own makeup and hairstyle myself before rushing to my event.
I hope no one else has to go through such an experience during their special moments.
Lastly, I would like to say that if you truly want to improve your services, you should deduct money from staff members for such poor service and behaviour.
I want a full refund because this was completely unacceptable. Both my money and time were wasted, especially when I had to reach my event on time.
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Worst experience of my life
Worst experience of my life with GetLooks Salon at Home. I booked their service in an emergency after my appointment at another salon got cancelled, and I had a very important occasion just 3 days later. The bleach they used — their own company product, which they claimed was suitable for every skin type — badly burnt my skin and left black patches all over my face.
When I contacted customer care expecting support and accountability for the damage caused to my skin, all they kept repeating was that they would refund the ₹250 bleach charge. Imagine damaging someone’s face before an important event and thinking ₹250 is enough compensation. It was extremely frustrating and insensitive.
Instead of providing a proper solution, guidance, or taking responsibility, they only cared about the money. They showed zero concern for customer safety or skin health. The staff clearly lacked proper knowledge about skin reactions and aftercare.
I would strongly advise people to never get bleach or facials done from them. Your skin is far more valuable than their careless service. Completely unprofessional and pathetic experience.
When I contacted customer care expecting support and accountability for the damage caused to my skin, all they kept repeating was that they would refund the ₹250 bleach charge. Imagine damaging someone’s face before an important event and thinking ₹250 is enough compensation. It was extremely frustrating and insensitive.
Instead of providing a proper solution, guidance, or taking responsibility, they only cared about the money. They showed zero concern for customer safety or skin health. The staff clearly lacked proper knowledge about skin reactions and aftercare.
I would strongly advise people to never get bleach or facials done from them. Your skin is far more valuable than their careless service. Completely unprofessional and pathetic experience.
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Worst app ever
This place doesn’t even deserve a single star. I booked their services not once, but twice—and both times they had the audacity to call and cancel at the last minute, claiming they “can’t provide the service.” Then why on earth are you opening slots and taking bookings in the first place? It’s completely misleading and a total waste of a customer’s time.
There’s clearly zero coordination, zero accountability, and absolutely no respect for customers. It feels like they’re just playing around with people’s schedules without any intention of actually delivering. The whole experience was beyond frustrating and incredibly unprofessional.
Save yourself the headache—don’t even think about booking through this app unless you enjoy being cancelled on and inconvenienced for no reason.
There’s clearly zero coordination, zero accountability, and absolutely no respect for customers. It feels like they’re just playing around with people’s schedules without any intention of actually delivering. The whole experience was beyond frustrating and incredibly unprofessional.
Save yourself the headache—don’t even think about booking through this app unless you enjoy being cancelled on and inconvenienced for no reason.
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Easy and affordable
I got to know about GetLook very recently I loved their services and affordability the app is so good with all information required I would like to give a shout out to Kopila she was very good in her job and professional as well, looking forward to get the service again soon.
