Unreliable
I have picked the carrier based on the car and price given. I did the payment and later on it showed that something went wrong and that they are looking for another carrier!! I have limited time and a flight to catch. The response was very slow and no one contacted me. I have about 3 hrs to the pick up time and just now there was an apology that is unacceptable. The worst was the refund to be to App wallet so that I can use in my future rides!!! Who told them that after this incident I will use their App in the future?! I need the amount back to my bank account and not yours. The worst and unreliable Application. Will never recommend it to anyone.
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Scam company
This company doesn't pay out to its drivers.
Doesn’t Pay Drivers!
Travelers don’t use this app. This company does not pay his drivers. They keep all the money for themselves. It’s been over eight months since I’ve done three rides for them total and over about $1000 in payments they have not given me . every time I email they gave me an excuse.
Driver payments delayed for months
I am a driver who completed multiple rides through GetTransfer, but more than $6,000 in earnings remains unpaid. Several payments are now over 50 working days late, even though the company’s agreement states payment may take up to 30 working days.
Drivers pay for fuel, tolls, insurance, maintenance, and vehicle wear upfront. Support has repeatedly sent generic responses about temporary transaction issues, but has not provided clear payment dates, transaction details, or a meaningful response from management.
Drivers pay for fuel, tolls, insurance, maintenance, and vehicle wear upfront. Support has repeatedly sent generic responses about temporary transaction issues, but has not provided clear payment dates, transaction details, or a meaningful response from management.
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Extremely disappointing service and misleading information!
My first experience was horrible!
They originally promised a big van with capacity for 11 passengers and 10 bags. However, just 1 day before the trip, they confirmed a much smaller minivan that only fits up to 6 passengers and 5 bags!
I tried to contact customer service, but the only option is email and I have received no response so far. Because of this, I am at risk of missing my flight. When I tried to cancel, they refused to issue a refund.
Very bad experience!
They originally promised a big van with capacity for 11 passengers and 10 bags. However, just 1 day before the trip, they confirmed a much smaller minivan that only fits up to 6 passengers and 5 bags!
I tried to contact customer service, but the only option is email and I have received no response so far. Because of this, I am at risk of missing my flight. When I tried to cancel, they refused to issue a refund.
Very bad experience!
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