Extremely disappointing service and misleading information!
My first experience was horrible!
They originally promised a big van with capacity for 11 passengers and 10 bags. However, just 1 day before the trip, they confirmed a much smaller minivan that only fits up to 6 passengers and 5 bags!
I tried to contact customer service, but the only option is email and I have received no response so far. Because of this, I am at risk of missing my flight. When I tried to cancel, they refused to issue a refund.
Very bad experience!
They originally promised a big van with capacity for 11 passengers and 10 bags. However, just 1 day before the trip, they confirmed a much smaller minivan that only fits up to 6 passengers and 5 bags!
I tried to contact customer service, but the only option is email and I have received no response so far. Because of this, I am at risk of missing my flight. When I tried to cancel, they refused to issue a refund.
Very bad experience!
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Seamless transfer
Great driver, very friendly and punctual, was a relaxed way to travel, will definitely use them again 👍🏻
Do Not Use This Predatory Company
This app preys on unsuspecting drivers all over the world who sign up, work hard and complete rides only to never be paid. There are Reddit threads and Facebook groups full of their victims who are owed tens, if not hundreds, of thousands or more. Please do not give them your business as the driver who actually provides you the service will never get paid. It’s shameful that Apple and Google are still hosting this scam app after so many drivers have been filing complaints. I’m suspecting so many drivers don’t show up because they become disgruntled after not getting paid creating an awful situation for riders and drivers.
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Fraud more than taxi
Avoid at all costs! Fraud would be a more accurate description of the service they offer.
I originally booked Get Transfer for a ski transfer. Which cost £950.54 from Milan to Livignio return.
On the night before our return departure the driver cancelled our ride. We had two small children aged under 1 and 3 with us, who ended up not having car seats because of this. I had to fight Get Transfer for a refund for this trip. They didn’t refund me my cash, but insisted on refunding me into my Get Transfer account- £475
I asked repeatedly to refund me the cash, as we had to book a different more expensive last minute transfer through a different provider, which was just ignored.
On a later trip, to Rhodes Greece, I decided to use some of the balance of the account for an airport transfer from Rhodes airport to Lindos. I booked a transfer months in advance, again requesting car seats for our now aged 1 child and 3year old. Our Easy Jet flight was delayed coming into Rhodes. I alerted the driver as soon as I knew this, which was around 10 hours before our flight. The driver then demanded €35 cash in addition to the £85 transfer for a late collection, as our flight was now landing at 00:30. I asked them to take this off my account, they refused. We then took off for the flight, and whilst in the sky the transfer messaged to confirm this additional cost. Obviously I didn’t get this message until we landed. Our flight landed at 23:45, an hour after it was expected. Once we landed I called and messaged the transfer. My comms were ignored. I could see they were online, but ignored my WhatsApp calls and messages and messages through the app. They never arrived, leaving 4 adults and two children aged 1 and 3 stranded at midnight in a strange country. We eventually found a taxi again at an additional charge of €100.
I messaged Get Transfer who replied saying they wouldn’t refund me or my account, because their policy says the driver only has to wait 60min. Which is ridiculous because this was completely outside of our control, and I’d messaged the driver almost 1/2 a day beforehand to alert them of the issue. They could have refused the late collection and cancelled the trip at this point. Yet another £83 down the drain due to Get Transfers incompetence.
The flights were added at time of booking, so the driver was aware of the delay, and we were in direct communication with the driver and alerted them to the issue many hours before the e flight took off.
The driver then cancelled our return and Get Transfer has left us for days without a new transfer. I’ve chased them. We’re due to depart tomorrow at 11:00 and still no news, it’s now 11:00 the day before. Presumably we’ll have to yet again pay for an additional transfer out of wallet.
I’ve again repeatedly asked them to refund us the remaining balance on the account, because I have no intention of using this useless company again, who is literally holding hundreds of my pounds hostage, due to their own incompetence.
Never never use them. Someone should report them for fraud and bad business practice, because that’s a more accurate description of the service they offer.
I originally booked Get Transfer for a ski transfer. Which cost £950.54 from Milan to Livignio return.
On the night before our return departure the driver cancelled our ride. We had two small children aged under 1 and 3 with us, who ended up not having car seats because of this. I had to fight Get Transfer for a refund for this trip. They didn’t refund me my cash, but insisted on refunding me into my Get Transfer account- £475
I asked repeatedly to refund me the cash, as we had to book a different more expensive last minute transfer through a different provider, which was just ignored.
On a later trip, to Rhodes Greece, I decided to use some of the balance of the account for an airport transfer from Rhodes airport to Lindos. I booked a transfer months in advance, again requesting car seats for our now aged 1 child and 3year old. Our Easy Jet flight was delayed coming into Rhodes. I alerted the driver as soon as I knew this, which was around 10 hours before our flight. The driver then demanded €35 cash in addition to the £85 transfer for a late collection, as our flight was now landing at 00:30. I asked them to take this off my account, they refused. We then took off for the flight, and whilst in the sky the transfer messaged to confirm this additional cost. Obviously I didn’t get this message until we landed. Our flight landed at 23:45, an hour after it was expected. Once we landed I called and messaged the transfer. My comms were ignored. I could see they were online, but ignored my WhatsApp calls and messages and messages through the app. They never arrived, leaving 4 adults and two children aged 1 and 3 stranded at midnight in a strange country. We eventually found a taxi again at an additional charge of €100.
I messaged Get Transfer who replied saying they wouldn’t refund me or my account, because their policy says the driver only has to wait 60min. Which is ridiculous because this was completely outside of our control, and I’d messaged the driver almost 1/2 a day beforehand to alert them of the issue. They could have refused the late collection and cancelled the trip at this point. Yet another £83 down the drain due to Get Transfers incompetence.
The flights were added at time of booking, so the driver was aware of the delay, and we were in direct communication with the driver and alerted them to the issue many hours before the e flight took off.
The driver then cancelled our return and Get Transfer has left us for days without a new transfer. I’ve chased them. We’re due to depart tomorrow at 11:00 and still no news, it’s now 11:00 the day before. Presumably we’ll have to yet again pay for an additional transfer out of wallet.
I’ve again repeatedly asked them to refund us the remaining balance on the account, because I have no intention of using this useless company again, who is literally holding hundreds of my pounds hostage, due to their own incompetence.
Never never use them. Someone should report them for fraud and bad business practice, because that’s a more accurate description of the service they offer.
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Bad service
I understand. If that
Absolutely unacceptable. GetTransfer charges customers’ credit cards but fails to pay the drivers who actually perform the service. This business practice hurts both drivers and passengers.
Because drivers are not being paid, customers end up dealing with canceled rides, no-shows, and unnecessary stress. A transportation company that collects money from customers but doesn’t properly compensate its drivers is setting everyone up for failure.
Until GetTransfer starts paying its drivers fairly and on time, I cannot recommend this company. Drivers deserve to be paid for the work they perform, and customers deserve reliable service. Based on my experience, I would strongly advise people to use a different transportation platform.
If the driver actually never showed up for your reservation, I can also include that in the review in a way that accurately reflects what happened.
Absolutely unacceptable. GetTransfer charges customers’ credit cards but fails to pay the drivers who actually perform the service. This business practice hurts both drivers and passengers.
Because drivers are not being paid, customers end up dealing with canceled rides, no-shows, and unnecessary stress. A transportation company that collects money from customers but doesn’t properly compensate its drivers is setting everyone up for failure.
Until GetTransfer starts paying its drivers fairly and on time, I cannot recommend this company. Drivers deserve to be paid for the work they perform, and customers deserve reliable service. Based on my experience, I would strongly advise people to use a different transportation platform.
If the driver actually never showed up for your reservation, I can also include that in the review in a way that accurately reflects what happened.
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