Extremely disappointing service and misleading information!
My first experience was horrible!
They originally promised a big van with capacity for 11 passengers and 10 bags. However, just 1 day before the trip, they confirmed a much smaller minivan that only fits up to 6 passengers and 5 bags!
I tried to contact customer service, but the only option is email and I have received no response so far. Because of this, I am at risk of missing my flight. When I tried to cancel, they refused to issue a refund.
Very bad experience!
They originally promised a big van with capacity for 11 passengers and 10 bags. However, just 1 day before the trip, they confirmed a much smaller minivan that only fits up to 6 passengers and 5 bags!
I tried to contact customer service, but the only option is email and I have received no response so far. Because of this, I am at risk of missing my flight. When I tried to cancel, they refused to issue a refund.
Very bad experience!
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Seamless transfer
Great driver, very friendly and punctual, was a relaxed way to travel, will definitely use them again 👍🏻
Do Not Use This Predatory Company
This app preys on unsuspecting drivers all over the world who sign up, work hard and complete rides only to never be paid. There are Reddit threads and Facebook groups full of their victims who are owed tens, if not hundreds, of thousands or more. Please do not give them your business as the driver who actually provides you the service will never get paid. It’s shameful that Apple and Google are still hosting this scam app after so many drivers have been filing complaints. I’m suspecting so many drivers don’t show up because they become disgruntled after not getting paid creating an awful situation for riders and drivers.
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Fraud more than taxi
Avoid at all costs! Fraud would be a more accurate description of the service they offer.
I originally booked Get Transfer for a ski transfer. Which cost £950.54 from Milan to Livignio return.
On the night before our return departure the driver cancelled our ride. We had two small children aged under 1 and 3 with us, who ended up not having car seats because of this. I had to fight Get Transfer for a refund for this trip. They didn’t refund me my cash, but insisted on refunding me into my Get Transfer account- £475
I asked repeatedly to refund me the cash, as we had to book a different more expensive last minute transfer through a different provider, which was just ignored.
On a later trip, to Rhodes Greece, I decided to use some of the balance of the account for an airport transfer from Rhodes airport to Lindos. I booked a transfer months in advance, again requesting car seats for our now aged 1 child and 3year old. Our Easy Jet flight was delayed coming into Rhodes. I alerted the driver as soon as I knew this, which was around 10 hours before our flight. The driver then demanded €35 cash in addition to the £85 transfer for a late collection, as our flight was now landing at 00:30. I asked them to take this off my account, they refused. We then took off for the flight, and whilst in the sky the transfer messaged to confirm this additional cost. Obviously I didn’t get this message until we landed. Our flight landed at 23:45, an hour after it was expected. Once we landed I called and messaged the transfer. My comms were ignored. I could see they were online, but ignored my WhatsApp calls and messages and messages through the app. They never arrived, leaving 4 adults and two children aged 1 and 3 stranded at midnight in a strange country. We eventually found a taxi again at an additional charge of €100.
I messaged Get Transfer who replied saying they wouldn’t refund me or my account, because their policy says the driver only has to wait 60min. Which is ridiculous because this was completely outside of our control, and I’d messaged the driver almost 1/2 a day beforehand to alert them of the issue. They could have refused the late collection and cancelled the trip at this point. Yet another £83 down the drain due to Get Transfers incompetence.
The flights were added at time of booking, so the driver was aware of the delay, and we were in direct communication with the driver and alerted them to the issue many hours before the e flight took off.
The driver then cancelled our return and Get Transfer has left us for days without a new transfer. I’ve chased them. We’re due to depart tomorrow at 11:00 and still no news, it’s now 11:00 the day before. Presumably we’ll have to yet again pay for an additional transfer out of wallet.
I’ve again repeatedly asked them to refund us the remaining balance on the account, because I have no intention of using this useless company again, who is literally holding hundreds of my pounds hostage, due to their own incompetence.
Never never use them. Someone should report them for fraud and bad business practice, because that’s a more accurate description of the service they offer.
I originally booked Get Transfer for a ski transfer. Which cost £950.54 from Milan to Livignio return.
On the night before our return departure the driver cancelled our ride. We had two small children aged under 1 and 3 with us, who ended up not having car seats because of this. I had to fight Get Transfer for a refund for this trip. They didn’t refund me my cash, but insisted on refunding me into my Get Transfer account- £475
I asked repeatedly to refund me the cash, as we had to book a different more expensive last minute transfer through a different provider, which was just ignored.
On a later trip, to Rhodes Greece, I decided to use some of the balance of the account for an airport transfer from Rhodes airport to Lindos. I booked a transfer months in advance, again requesting car seats for our now aged 1 child and 3year old. Our Easy Jet flight was delayed coming into Rhodes. I alerted the driver as soon as I knew this, which was around 10 hours before our flight. The driver then demanded €35 cash in addition to the £85 transfer for a late collection, as our flight was now landing at 00:30. I asked them to take this off my account, they refused. We then took off for the flight, and whilst in the sky the transfer messaged to confirm this additional cost. Obviously I didn’t get this message until we landed. Our flight landed at 23:45, an hour after it was expected. Once we landed I called and messaged the transfer. My comms were ignored. I could see they were online, but ignored my WhatsApp calls and messages and messages through the app. They never arrived, leaving 4 adults and two children aged 1 and 3 stranded at midnight in a strange country. We eventually found a taxi again at an additional charge of €100.
I messaged Get Transfer who replied saying they wouldn’t refund me or my account, because their policy says the driver only has to wait 60min. Which is ridiculous because this was completely outside of our control, and I’d messaged the driver almost 1/2 a day beforehand to alert them of the issue. They could have refused the late collection and cancelled the trip at this point. Yet another £83 down the drain due to Get Transfers incompetence.
The flights were added at time of booking, so the driver was aware of the delay, and we were in direct communication with the driver and alerted them to the issue many hours before the e flight took off.
The driver then cancelled our return and Get Transfer has left us for days without a new transfer. I’ve chased them. We’re due to depart tomorrow at 11:00 and still no news, it’s now 11:00 the day before. Presumably we’ll have to yet again pay for an additional transfer out of wallet.
I’ve again repeatedly asked them to refund us the remaining balance on the account, because I have no intention of using this useless company again, who is literally holding hundreds of my pounds hostage, due to their own incompetence.
Never never use them. Someone should report them for fraud and bad business practice, because that’s a more accurate description of the service they offer.
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Bad service
I understand. If that
Absolutely unacceptable. GetTransfer charges customers’ credit cards but fails to pay the drivers who actually perform the service. This business practice hurts both drivers and passengers.
Because drivers are not being paid, customers end up dealing with canceled rides, no-shows, and unnecessary stress. A transportation company that collects money from customers but doesn’t properly compensate its drivers is setting everyone up for failure.
Until GetTransfer starts paying its drivers fairly and on time, I cannot recommend this company. Drivers deserve to be paid for the work they perform, and customers deserve reliable service. Based on my experience, I would strongly advise people to use a different transportation platform.
If the driver actually never showed up for your reservation, I can also include that in the review in a way that accurately reflects what happened.
Absolutely unacceptable. GetTransfer charges customers’ credit cards but fails to pay the drivers who actually perform the service. This business practice hurts both drivers and passengers.
Because drivers are not being paid, customers end up dealing with canceled rides, no-shows, and unnecessary stress. A transportation company that collects money from customers but doesn’t properly compensate its drivers is setting everyone up for failure.
Until GetTransfer starts paying its drivers fairly and on time, I cannot recommend this company. Drivers deserve to be paid for the work they perform, and customers deserve reliable service. Based on my experience, I would strongly advise people to use a different transportation platform.
If the driver actually never showed up for your reservation, I can also include that in the review in a way that accurately reflects what happened.
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Scammers
More than 3 months now. still waiting for payments
Scammers
Please never work here, you will never get your money. They owe me over $1500 over 6 months of work and have deactivated my account.
Fraud more than taxi
Avoid at all costs! Fraud would be a more accurate description of the service they offer.
I originally booked Get Transfer for a ski transfer. Which cost £950.54 from Milan to Livignio return.
On the night before our return departure the driver cancelled our ride. We had two small children aged under 1 and 3 with us, who ended up not having car seats because of this. I had to fight Get Transfer for a refund for this trip. They didn’t refund me my cash, but insisted on refunding me into my Get Transfer account- £475
I asked repeatedly to refund me the cash, as we had to book a different more expensive last minute transfer through a different provider, which was just ignored.
On a later trip, to Rhodes Greece, I decided to use some of the balance of the account for an airport transfer from Rhodes airport to Lindos. I booked a transfer months in advance, again requesting car seats for our now aged 1 child and 3year old. Our Easy Jet flight was delayed coming into Rhodes. I alerted the driver as soon as I knew this, which was around 10 hours before our flight. The driver then demanded €35 cash in addition to the £85 transfer for a late collection, as our flight was now landing at 00:30. I asked them to take this off my account, they refused. We then took off for the flight, and whilst in the sky the transfer messaged to confirm this additional cost. Obviously I didn’t get this message until we landed. Our flight landed at 23:45, an hour after it was expected. Once we landed I called and messaged the transfer. My comms were ignored. I could see they were online, but ignored my WhatsApp calls and messages and messages through the app. They never arrived, leaving 4 adults and two children aged 1 and 3 stranded at midnight in a strange country. We eventually found a taxi again at an additional charge of €100.
I messaged Get Transfer who replied saying they wouldn’t refund me or my account, because their policy says the driver only has to wait 60min. Which is ridiculous because this was completely outside of our control, and I’d messaged the driver almost 1/2 a day beforehand to alert them of the issue. They could have refused the late collection and cancelled the trip at this point. Yet another £83 down the drain due to Get Transfers incompetence.
The driver then cancelled our return and Get Transfer has left us for days without a new transfer. I’ve chased them. We’re due to depart tomorrow at 11:00 and still no news, it’s now 11:00 the day before. Presumably we’ll have to yet again pay for an additional transfer out of wallet.
I’ve again repeatedly asked them to refund us the remaining balance on the account, because I have no intention of using this useless company again, who is literally holding hundreds of my pounds hostage, due to their own incompetence.
Never never use them. Someone should report them for fraud and bad business practice, because that’s a more accurate description of the service they offer.
I originally booked Get Transfer for a ski transfer. Which cost £950.54 from Milan to Livignio return.
On the night before our return departure the driver cancelled our ride. We had two small children aged under 1 and 3 with us, who ended up not having car seats because of this. I had to fight Get Transfer for a refund for this trip. They didn’t refund me my cash, but insisted on refunding me into my Get Transfer account- £475
I asked repeatedly to refund me the cash, as we had to book a different more expensive last minute transfer through a different provider, which was just ignored.
On a later trip, to Rhodes Greece, I decided to use some of the balance of the account for an airport transfer from Rhodes airport to Lindos. I booked a transfer months in advance, again requesting car seats for our now aged 1 child and 3year old. Our Easy Jet flight was delayed coming into Rhodes. I alerted the driver as soon as I knew this, which was around 10 hours before our flight. The driver then demanded €35 cash in addition to the £85 transfer for a late collection, as our flight was now landing at 00:30. I asked them to take this off my account, they refused. We then took off for the flight, and whilst in the sky the transfer messaged to confirm this additional cost. Obviously I didn’t get this message until we landed. Our flight landed at 23:45, an hour after it was expected. Once we landed I called and messaged the transfer. My comms were ignored. I could see they were online, but ignored my WhatsApp calls and messages and messages through the app. They never arrived, leaving 4 adults and two children aged 1 and 3 stranded at midnight in a strange country. We eventually found a taxi again at an additional charge of €100.
I messaged Get Transfer who replied saying they wouldn’t refund me or my account, because their policy says the driver only has to wait 60min. Which is ridiculous because this was completely outside of our control, and I’d messaged the driver almost 1/2 a day beforehand to alert them of the issue. They could have refused the late collection and cancelled the trip at this point. Yet another £83 down the drain due to Get Transfers incompetence.
The driver then cancelled our return and Get Transfer has left us for days without a new transfer. I’ve chased them. We’re due to depart tomorrow at 11:00 and still no news, it’s now 11:00 the day before. Presumably we’ll have to yet again pay for an additional transfer out of wallet.
I’ve again repeatedly asked them to refund us the remaining balance on the account, because I have no intention of using this useless company again, who is literally holding hundreds of my pounds hostage, due to their own incompetence.
Never never use them. Someone should report them for fraud and bad business practice, because that’s a more accurate description of the service they offer.
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Excelente
Excelente experiencia. Chofer muy puntual, mantuvo comunicación constante conmigo desde días antes del viaje. Guagua muy cómoda y limpia.
This app is garbage
This app has some potential but every time I’ve tried to schedule a ride I have to wait for days to get a offer back and when I get one finally the driver trying to charge way more than what the app said the ride is worth so atp I’m just gonna stick with my local cab company. My local cab company tryna charge 400 for the round trip ride im tryna do and the only reason I decided to look at this offer is because it says the ride would be approximately 260 dollars when they finally find an offer from someone. When I finally got a driver, the driver asked for 500 dollars for the ride. Like ain’t way you expecting me to pay double the original amount. This app needs to not allow drivers to determine how much money they want to do for a ride and just give the drivers a set price for how much the ride should actually be and if they don’t wanna do the ride for that price then just don’t offer me a ride.
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Response from developer
Dear Customer, We regret that your experience did not go as you had hoped. We would like the opportunity to look into this for you. Please reach out with your booking number at feedback@gettransfer.com, and we'll do our best to help. Best regards, Customer Care Center, GetTransfer.com
⁉️⁉️Pay Your Drivers ⁉️⁉️
I would not recommend using this platform. Before booking, have a look at how they treat the drivers who make this service possible. Many drivers are left waiting months to receive their earnings while support keeps sending the same copy-and-paste replies instead of resolving the issue.
A company that doesn’t treat its drivers fairly cannot be trusted to build a reliable service. If they can’t pay the people doing the work, what does that say about the platform?
GetTransfer, stop delaying payments and start treating your drivers with respect. A trustworthy marketplace starts by paying the people who earn your business.
A company that doesn’t treat its drivers fairly cannot be trusted to build a reliable service. If they can’t pay the people doing the work, what does that say about the platform?
GetTransfer, stop delaying payments and start treating your drivers with respect. A trustworthy marketplace starts by paying the people who earn your business.
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No refund to bank account
Used this to get a cab in Kuala Lumpur for 1st time. Pay up front. Driver cancelled when due to be picked up. Will not refund to my bank account. Say will only give a credit to my account on their site. Will never use them again but continuing to chase up for refund which probably wasting my time with.
Got email from Apple days later saying reply from K G Global Ltd. Apologising and to contact another email address. Still no contact back. Customer Service atrocious.
Got email from Apple days later saying reply from K G Global Ltd. Apologising and to contact another email address. Still no contact back. Customer Service atrocious.
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SCAM!! DO NOT INSTALL THIS APP
Back in March 2026 I paid through this app with my debit card 391 USD for a long ride round trip in the Philippines. The driver said he never got paid from gettransfer so i paid him cash. I immediately notified get transfer that ive paid twice so they could contact the driver to confirm. I asked them to look into it so i can get a refund. They emailed me saying they would look into it.after a month never updated me. So i asked them again and they gave me the same response. Ive inquired several times and they give me the exact same response saying “they will look into it” its been four months and still nothing. They even blocked me when I contacted them through Instagram. Total scammers.
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Pago
Esta aplicación para conductores es muy mala ya que no pagan
Avoid Driving for GetTransfer – My Experience with Unpaid Earnings
Updated after GetTransfer’s response:
I still stand by my review.
For more than six months, I have been receiving the same promises: “We’re having payment issues,” “Your money has been sent,” “You’ll receive it today or tomorrow,” and “Your payment is on the way.” Yet I am still waiting.
I have complete documentation and records of the trips I completed and the payments that remain unpaid.
Based on my personal experience, I strongly advise drivers to think twice before working with GetTransfer. Read the negative driver reviews and decide for yourself. In my opinion, the company’s current rating does not reflect the experience I had.
This review is based solely on my own experience and is intended to help other drivers make an informed decision.
I still stand by my review.
For more than six months, I have been receiving the same promises: “We’re having payment issues,” “Your money has been sent,” “You’ll receive it today or tomorrow,” and “Your payment is on the way.” Yet I am still waiting.
I have complete documentation and records of the trips I completed and the payments that remain unpaid.
Based on my personal experience, I strongly advise drivers to think twice before working with GetTransfer. Read the negative driver reviews and decide for yourself. In my opinion, the company’s current rating does not reflect the experience I had.
This review is based solely on my own experience and is intended to help other drivers make an informed decision.
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Fab transfer experience
1st time using get transfer and everything ran really smoothly. Drivers arrived on time and communicated punctually when messaged. Would definitely use again
don’t use/ terrible
taxi didn’t show up for 2 hours. tried to cancel. does not let you cancel only get an email for customer support, customer support doesn’t then answer or sort absolutely anything!! we wanted to see the city for our last day and because of them taking 2 hours we missed our booking and didn’t get to see any of it😡
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Mr. Gedion
The driver is friendly and polite. I recommend this driver.
Fraud app!!!!
I tried this app twice both times they scammed me.
The second time I booked a ride the driver blacked mail me as I already paid for the ride.when I contacted the app they refused refund me and only added credit to my account.
I gave up my money as I won’t ride with a drivers like this
The second time I booked a ride the driver blacked mail me as I already paid for the ride.when I contacted the app they refused refund me and only added credit to my account.
I gave up my money as I won’t ride with a drivers like this
App is garbage, safety risk for my kid
This app has no real matching algorithm. I booked a 12PM pickup and it matched me with a driver who was over an hour away in a completely different city. The app has zero checks on distance, availability, or realistic ETA before letting a driver accept your ride. Compare that to Uber/Lyft, which show you exactly this. GetTransfer shows none of it.
It gets worse: I requested a car seat for my 4yo, and that requirement never made it into the driver's app at all. He showed up with nothing, had no idea it was needed, and ended up buying one himself at a store. This is not a bug. They just don't care enough to implement this properly.
Net result: picked up 90 minutes late, after paying for a specific pickup time the system had no way of actually delivering.
And now the ride shows as "canceled" in my history, despite happening. So their own records, they took my money for something that never occurred.
18+ days of refund requests, no resolution. Had to go through my bank for a chargeback instead.
This app has no functioning backend logic matching drivers to riders. Avoid, especially if you're traveling with kids or need any special accommodation.
It gets worse: I requested a car seat for my 4yo, and that requirement never made it into the driver's app at all. He showed up with nothing, had no idea it was needed, and ended up buying one himself at a store. This is not a bug. They just don't care enough to implement this properly.
Net result: picked up 90 minutes late, after paying for a specific pickup time the system had no way of actually delivering.
And now the ride shows as "canceled" in my history, despite happening. So their own records, they took my money for something that never occurred.
18+ days of refund requests, no resolution. Had to go through my bank for a chargeback instead.
This app has no functioning backend logic matching drivers to riders. Avoid, especially if you're traveling with kids or need any special accommodation.
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