don’t use/ terrible
taxi didn’t show up for 2 hours. tried to cancel. does not let you cancel only get an email for customer support, customer support doesn’t then answer or sort absolutely anything!! we wanted to see the city for our last day and because of them taking 2 hours we missed our booking and didn’t get to see any of it😡
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Fraud app!!!!
I tried this app twice both times they scammed me.
The second time I booked a ride the driver blacked mail me as I already paid for the ride.when I contacted the app they refused refund me and only added credit to my account.
I gave up my money as I won’t ride with a drivers like this
The second time I booked a ride the driver blacked mail me as I already paid for the ride.when I contacted the app they refused refund me and only added credit to my account.
I gave up my money as I won’t ride with a drivers like this
App is garbage, safety risk for my kid
This app has no real matching algorithm. I booked a 12PM pickup and it matched me with a driver who was over an hour away in a completely different city. The app has zero checks on distance, availability, or realistic ETA before letting a driver accept your ride. Compare that to Uber/Lyft, which show you exactly this. GetTransfer shows none of it.
It gets worse: I requested a car seat for my 4yo, and that requirement never made it into the driver's app at all. He showed up with nothing, had no idea it was needed, and ended up buying one himself at a store. This is not a bug. They just don't care enough to implement this properly.
Net result: picked up 90 minutes late, after paying for a specific pickup time the system had no way of actually delivering.
And now the ride shows as "canceled" in my history, despite happening. So their own records, they took my money for something that never occurred.
18+ days of refund requests, no resolution. Had to go through my bank for a chargeback instead.
This app has no functioning backend logic matching drivers to riders. Avoid, especially if you're traveling with kids or need any special accommodation.
It gets worse: I requested a car seat for my 4yo, and that requirement never made it into the driver's app at all. He showed up with nothing, had no idea it was needed, and ended up buying one himself at a store. This is not a bug. They just don't care enough to implement this properly.
Net result: picked up 90 minutes late, after paying for a specific pickup time the system had no way of actually delivering.
And now the ride shows as "canceled" in my history, despite happening. So their own records, they took my money for something that never occurred.
18+ days of refund requests, no resolution. Had to go through my bank for a chargeback instead.
This app has no functioning backend logic matching drivers to riders. Avoid, especially if you're traveling with kids or need any special accommodation.
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Scan
I made a reservation 2 week before my travel, the day of the travel they send me an email they change the driver and the car, when I reserved they offer a 2021 Toyota Siena, now 2017 Honda fit. Someone text me by WhatsApp requesting to cancel the trip and dealing directly whit him.
I never do that kind of thing because not feel safe. The thing was at my arrival nobody was there to pick me up try to call , text the diver, support just send email no one answer in real time. They still have my money because they are investigating.
I never do that kind of thing because not feel safe. The thing was at my arrival nobody was there to pick me up try to call , text the diver, support just send email no one answer in real time. They still have my money because they are investigating.
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Scammer please don’t book this app Brisbane / Gold Coast driver , hasn’t been pay from this business
Do not use this app in Australia. I completed work and was not paid. This is a serious issue and completely unacceptable. Stay away.
Driver never getting payment
You kept collecting money from the people. Now you owe me $10,000. And all you do is respond with idiotic automated messages. Is that right? How serious of a company you are. How serious of an investor you are, that's clear from this. How seriously you took me.
Scam - AVOID!
Driver cancelled saying Get Transfer don’t pay the drivers. Requested a refund from Get Transfer and they won’t pay the refund.
Transfers you when needed
Pre Plan your trip with them and it will be great
Airport ride
Basem Was fantastic! Friendly right on time and great communication from time of booking to completion! Highly recommend!
Great service and great driver
الشركه ممتازه وعلى الموعد وعلى التواصل مع الزبون من قبل بداية الرحله حتى بعد نهايتها. السائق محترم ومميز ومتعاون وجعل الرحله مريحه بقدر المستطاع. شكراً لكم ولخدماتكم المميزه.
Hi
They don’t pay to drivers , so please don’t book with them , they are fraud
Bad
If your car does not arrive or is late, no one will return the money
Very basic app
We ordered a car with a child seat and the car turned up with a seat booster so we had to travel 43km with holding our child to make sure if the car brakes he don't fly out on the window.We made a complaint but nothing happened and we paid £90 for it. Stay away from this app is dangerous
Communication and Sleepy Deiver
We’ve requested a service few days in advance, the driver arrived at time but was sitting in his car without any communication. We were waiting for him at the street in front of our hotel looking for the reserved car . I had to call the driver through app and he responded. The car in the reservation was different than the one came to pick us. I reserved a van while a Tesla showed. We took off late to the airport, however, while driving the driver was falling asleep and the car kept moving on auto mode. Luckily we reached safety and reported it to the customer care and the reply was “ sorry use this code for your next ride”. Never again would I ever use this service.
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Do your research! Get transfer doesn’t pay its drivers!
Get transfer doesn’t pay its drivers. If you google “get transfer doesn’t pay its drivers” you will see that this isn’t a new problem- is compounding since 2024. They lose their good drivers and recruit new ones and don’t pay them either! It’s a total scam! Hurting small businesses all over the world. Very disgusting!
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Fraud alert
This app is fraud donot get ride from them otherwise your money is gone
Scheduled airport ride-driver never showed
No-show, no communication, nothing. Customer service took nearly 3 months to respond and issue a refund. The only reason I got my money back was because I filed a credit card dispute. Completely unreliable. Avoid.
Great company to deal with
Faultless experience every time we book .
App is fine but not all drivers show up
I’ve used this app twice. First time (in Pamplona, Spain) all went smoothly— great driver, great ride. Second time (in Finisterre, Spain) our driver didn’t show up and a lot of chasing was required to locate him. Good thing we had booked a cushion of extra time for this airport ride. My lesson learned is to message the driver the night before to reconfirm. I had booked the ride about a week in advance.
For some reason, the driver was not using the app himself; the phone number provided as his contact number was actually someone who knew him and was able to chase him down, but it wasn’t the actual driver.
For some reason, the driver was not using the app himself; the phone number provided as his contact number was actually someone who knew him and was able to chase him down, but it wasn’t the actual driver.
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Response from developer
Dear Customer, Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. To assist you further, please share your contact details or booking number here or via email at feedback@gettransfer.com, and we’ll be happy to follow up directly. We appreciate your cooperation. Additionally, you can find useful tips on preventing such situations in our blog: https://blog.gettransfer.com/transfer-tips-lifehacks/important-information-about-booking-a-transfer/ Best regards, Customer Care Center, GetTransfer.com
This is a scam, stay away!
Stay away from this company!
This is a scam!
Driver never show up at pick up time. Called and said he is not coming.
Payment of AUD$1186.78 was made at the time of booking.
But after multiple times contacting your company with full details of this booking, no reply or refund were given.
Not happy!
I will report this to AU police as Internet scam!
This is a scam!
Driver never show up at pick up time. Called and said he is not coming.
Payment of AUD$1186.78 was made at the time of booking.
But after multiple times contacting your company with full details of this booking, no reply or refund were given.
Not happy!
I will report this to AU police as Internet scam!
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