Scammers
Please never work here, you will never get your money. They owe me over $1500 over 6 months of work and have deactivated my account.
Fraud more than taxi
Avoid at all costs! Fraud would be a more accurate description of the service they offer.
I originally booked Get Transfer for a ski transfer. Which cost £950.54 from Milan to Livignio return.
On the night before our return departure the driver cancelled our ride. We had two small children aged under 1 and 3 with us, who ended up not having car seats because of this. I had to fight Get Transfer for a refund for this trip. They didn’t refund me my cash, but insisted on refunding me into my Get Transfer account- £475
I asked repeatedly to refund me the cash, as we had to book a different more expensive last minute transfer through a different provider, which was just ignored.
On a later trip, to Rhodes Greece, I decided to use some of the balance of the account for an airport transfer from Rhodes airport to Lindos. I booked a transfer months in advance, again requesting car seats for our now aged 1 child and 3year old. Our Easy Jet flight was delayed coming into Rhodes. I alerted the driver as soon as I knew this, which was around 10 hours before our flight. The driver then demanded €35 cash in addition to the £85 transfer for a late collection, as our flight was now landing at 00:30. I asked them to take this off my account, they refused. We then took off for the flight, and whilst in the sky the transfer messaged to confirm this additional cost. Obviously I didn’t get this message until we landed. Our flight landed at 23:45, an hour after it was expected. Once we landed I called and messaged the transfer. My comms were ignored. I could see they were online, but ignored my WhatsApp calls and messages and messages through the app. They never arrived, leaving 4 adults and two children aged 1 and 3 stranded at midnight in a strange country. We eventually found a taxi again at an additional charge of €100.
I messaged Get Transfer who replied saying they wouldn’t refund me or my account, because their policy says the driver only has to wait 60min. Which is ridiculous because this was completely outside of our control, and I’d messaged the driver almost 1/2 a day beforehand to alert them of the issue. They could have refused the late collection and cancelled the trip at this point. Yet another £83 down the drain due to Get Transfers incompetence.
The driver then cancelled our return and Get Transfer has left us for days without a new transfer. I’ve chased them. We’re due to depart tomorrow at 11:00 and still no news, it’s now 11:00 the day before. Presumably we’ll have to yet again pay for an additional transfer out of wallet.
I’ve again repeatedly asked them to refund us the remaining balance on the account, because I have no intention of using this useless company again, who is literally holding hundreds of my pounds hostage, due to their own incompetence.
Never never use them. Someone should report them for fraud and bad business practice, because that’s a more accurate description of the service they offer.
I originally booked Get Transfer for a ski transfer. Which cost £950.54 from Milan to Livignio return.
On the night before our return departure the driver cancelled our ride. We had two small children aged under 1 and 3 with us, who ended up not having car seats because of this. I had to fight Get Transfer for a refund for this trip. They didn’t refund me my cash, but insisted on refunding me into my Get Transfer account- £475
I asked repeatedly to refund me the cash, as we had to book a different more expensive last minute transfer through a different provider, which was just ignored.
On a later trip, to Rhodes Greece, I decided to use some of the balance of the account for an airport transfer from Rhodes airport to Lindos. I booked a transfer months in advance, again requesting car seats for our now aged 1 child and 3year old. Our Easy Jet flight was delayed coming into Rhodes. I alerted the driver as soon as I knew this, which was around 10 hours before our flight. The driver then demanded €35 cash in addition to the £85 transfer for a late collection, as our flight was now landing at 00:30. I asked them to take this off my account, they refused. We then took off for the flight, and whilst in the sky the transfer messaged to confirm this additional cost. Obviously I didn’t get this message until we landed. Our flight landed at 23:45, an hour after it was expected. Once we landed I called and messaged the transfer. My comms were ignored. I could see they were online, but ignored my WhatsApp calls and messages and messages through the app. They never arrived, leaving 4 adults and two children aged 1 and 3 stranded at midnight in a strange country. We eventually found a taxi again at an additional charge of €100.
I messaged Get Transfer who replied saying they wouldn’t refund me or my account, because their policy says the driver only has to wait 60min. Which is ridiculous because this was completely outside of our control, and I’d messaged the driver almost 1/2 a day beforehand to alert them of the issue. They could have refused the late collection and cancelled the trip at this point. Yet another £83 down the drain due to Get Transfers incompetence.
The driver then cancelled our return and Get Transfer has left us for days without a new transfer. I’ve chased them. We’re due to depart tomorrow at 11:00 and still no news, it’s now 11:00 the day before. Presumably we’ll have to yet again pay for an additional transfer out of wallet.
I’ve again repeatedly asked them to refund us the remaining balance on the account, because I have no intention of using this useless company again, who is literally holding hundreds of my pounds hostage, due to their own incompetence.
Never never use them. Someone should report them for fraud and bad business practice, because that’s a more accurate description of the service they offer.
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Excelente
Excelente experiencia. Chofer muy puntual, mantuvo comunicación constante conmigo desde días antes del viaje. Guagua muy cómoda y limpia.
This app is garbage
This app has some potential but every time I’ve tried to schedule a ride I have to wait for days to get a offer back and when I get one finally the driver trying to charge way more than what the app said the ride is worth so atp I’m just gonna stick with my local cab company. My local cab company tryna charge 400 for the round trip ride im tryna do and the only reason I decided to look at this offer is because it says the ride would be approximately 260 dollars when they finally find an offer from someone. When I finally got a driver, the driver asked for 500 dollars for the ride. Like ain’t way you expecting me to pay double the original amount. This app needs to not allow drivers to determine how much money they want to do for a ride and just give the drivers a set price for how much the ride should actually be and if they don’t wanna do the ride for that price then just don’t offer me a ride.
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⁉️⁉️Pay Your Drivers ⁉️⁉️
I would not recommend using this platform. Before booking, have a look at how they treat the drivers who make this service possible. Many drivers are left waiting months to receive their earnings while support keeps sending the same copy-and-paste replies instead of resolving the issue.
A company that doesn’t treat its drivers fairly cannot be trusted to build a reliable service. If they can’t pay the people doing the work, what does that say about the platform?
GetTransfer, stop delaying payments and start treating your drivers with respect. A trustworthy marketplace starts by paying the people who earn your business.
A company that doesn’t treat its drivers fairly cannot be trusted to build a reliable service. If they can’t pay the people doing the work, what does that say about the platform?
GetTransfer, stop delaying payments and start treating your drivers with respect. A trustworthy marketplace starts by paying the people who earn your business.
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