Terrible Experience - AT&T is better
Router goes down all the time, wifi goes down constantly, I have two extenders, i’m paying as a business yet there is poor reception. It’s like a second job to keep this thing online. Calling google fiber is great because they get on the phon le quickly however, I rather wait longer with at&t customer service to get on the phone because at least they resolve the issues right away. I have a neighbor hood of 45 homes which are ready to get fiber and I was going to use google, however after these constant issues, it will be at&t and a mix of spectrum. Google Fiber gives me a ticket number and tells me call them back in 24 hours instead of sending out a tech… I translate that as, we have equipment but no support with real people. Oh well.. I’m learning to trouble shoot since this google fiber has been shooting me nothing but trouble.
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It shouldn’t be this hard.
I have a system that is simultaneously reading error alerts, and that everything is running fine. I sent an email and receive platitudes back. I followed all the online advice and none of it worked. It’s enormously frustrating to be in your mid 70s and not technologically proficient and a have people want to upsell you things that you neither want nor need. Only to find they don’t work. Everything is great until it isn’t with this company. Don’t look for a real person for help.
I contacted Customer Service per the developer response. They were very helpful and responsive. A technician arrived within 2 to 3 days and equipment was replaced. The app still shows a connectivity issue, but the download speeds are excellent as is the speed and coverage. I’m extremely gratified and appreciative of the response I received. Thank you.
I contacted Customer Service per the developer response. They were very helpful and responsive. A technician arrived within 2 to 3 days and equipment was replaced. The app still shows a connectivity issue, but the download speeds are excellent as is the speed and coverage. I’m extremely gratified and appreciative of the response I received. Thank you.
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App never works
Great high speed internet. Horrible app and customer service
iPad app
Not working a month now and internet slower than Xfinity sad.
App Stopped working on iOS 27
The Google fiber service is fantastic. The app however, stopped working on my iPad as soon as I upgraded to iOS 27 on my iPad. ChatGPT reported this is a known issue and I hope it is fixed soon.
