Extremely Disappointing Experience with GIVA
I ordered from GIVA because they advertised 120-minute delivery, but the entire experience turned out to be frustrating and misleading.
After placing and paying for my order, it was not delivered within the promised timeframe. When I contacted customer support, I received contradictory information. First, I was informed that the order had been processed for dispatch and could not be cancelled. Later, when I asked for tracking details, I was told that the order had not even been dispatched yet.
To make matters worse, the tracking information provided through Shiprocket showed inconsistencies, and the order could not be properly tracked using the details shared. Despite the order not being dispatched, GIVA refused to initiate an immediate refund and instead asked me to wait for delivery, reject the package, wait for it to be returned to origin (RTO), and then contact them again for a refund.
This process places all the inconvenience and risk on the customer, even though the company failed to fulfill its own delivery promise. I repeatedly requested a refund because I no longer trusted the process, but no satisfactory resolution was provided.
Promising 120-minute delivery, failing to dispatch the order on time, providing inconsistent updates, withholding refunds, and making customers chase support for a resolution is unacceptable.
I feel misled by the delivery promise and extremely dissatisfied with the overall customer service experience. Based on my experience, I would not recommend GIVA and will not be purchasing from them again.
After placing and paying for my order, it was not delivered within the promised timeframe. When I contacted customer support, I received contradictory information. First, I was informed that the order had been processed for dispatch and could not be cancelled. Later, when I asked for tracking details, I was told that the order had not even been dispatched yet.
To make matters worse, the tracking information provided through Shiprocket showed inconsistencies, and the order could not be properly tracked using the details shared. Despite the order not being dispatched, GIVA refused to initiate an immediate refund and instead asked me to wait for delivery, reject the package, wait for it to be returned to origin (RTO), and then contact them again for a refund.
This process places all the inconvenience and risk on the customer, even though the company failed to fulfill its own delivery promise. I repeatedly requested a refund because I no longer trusted the process, but no satisfactory resolution was provided.
Promising 120-minute delivery, failing to dispatch the order on time, providing inconsistent updates, withholding refunds, and making customers chase support for a resolution is unacceptable.
I feel misled by the delivery promise and extremely dissatisfied with the overall customer service experience. Based on my experience, I would not recommend GIVA and will not be purchasing from them again.
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Response from developer
Dear Customer, We deeply regret the less-than-ideal experience you encountered. We request that you share your details with us at escalations@giva.co. Rest assured that our dedicated team is contacting you to make things right
Worst store experience and worst customer care
The worst experience ever
On 21st February, I called the nearby Giva store to inquire about lifetime plating. Since I didn’t know the details, I asked them to check the products I mentioned, and they told me that plating could be done either at the store or through the online process. On 22nd February, I went to the store with two products—a chain and a pair of earrings—for plating. After checking again, they informed me that plating could be done for the chain but not for the earrings. Since the warranty period for the earrings had not expired, I told them I would come back with the earrings once the warranty period was over. However, they refused and instead took the earrings, saying I would receive a refund. These details were never mentioned to me before. When I asked why, they said they were not aware of this policy and only realized it after checking. How can a salesperson not know the company’s policy rules? It feels unfair because after purchasing, it should be my choice whether to keep the product or not. How could they take the earrings without my consent? And they're not even following up to the requests ticket issue. The worst I'm telling you
On 21st February, I called the nearby Giva store to inquire about lifetime plating. Since I didn’t know the details, I asked them to check the products I mentioned, and they told me that plating could be done either at the store or through the online process. On 22nd February, I went to the store with two products—a chain and a pair of earrings—for plating. After checking again, they informed me that plating could be done for the chain but not for the earrings. Since the warranty period for the earrings had not expired, I told them I would come back with the earrings once the warranty period was over. However, they refused and instead took the earrings, saying I would receive a refund. These details were never mentioned to me before. When I asked why, they said they were not aware of this policy and only realized it after checking. How can a salesperson not know the company’s policy rules? It feels unfair because after purchasing, it should be my choice whether to keep the product or not. How could they take the earrings without my consent? And they're not even following up to the requests ticket issue. The worst I'm telling you
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Response from developer
Dear Customer, We deeply regret the less-than-ideal experience you encountered. We request that you share your details with us at escalations@giva.co. Rest assured that our dedicated team is contacting you to make things right
I strongly advise against purchasing from Giva.
This is the first time in my entire life that I have felt compelled to write a review, which should indicate how disappointing this experience has been. I faced multiple instances where my payment was successfully debited, yet no order was placed. In an attempt to fix this, I purchased a gift card, which I am now unable to use at all due to the same recurring system failures. My money is effectively stuck with no product or confirmed order.
What is especially unacceptable is being asked to wait 7–10 days for a refund for money that did not result in any order. Waiting over a week for funds deducted purely due to system errors is deeply frustrating and unreasonable.
This experience has been handled extremely poorly. Until these issues are resolved and refunds are processed promptly, I cannot recommend Giva to anyone.
What is especially unacceptable is being asked to wait 7–10 days for a refund for money that did not result in any order. Waiting over a week for funds deducted purely due to system errors is deeply frustrating and unreasonable.
This experience has been handled extremely poorly. Until these issues are resolved and refunds are processed promptly, I cannot recommend Giva to anyone.
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Response from developer
Dear Customer, We deeply regret the less-than-ideal experience you encountered. We request that you share your details with us at escalations@giva.co. Rest assured that our dedicated team is contacting you to make things right.
more like ghoo-va
havent used an app more terrible
Worst place to shop anything literally!!!!
First of all my biggest mistake was to buy a ring and a pendant chain from giva. Its a gold plated chain and ring. I purchased it and the colour started to fade withing the same month the ring was looking like cheap ring we get from road vendors and i complained about it they said some products are faulty the colour should not fade this early and gave me the exchange option i went with the exchange and the 2nd ring started fading too till that time the return period was over and my money got completely waste!! And after some time i gave them the chain and ring for polishing as its lifetime free plating. They said you will get the product back within 21 days and now its been almost 2 months i visited the store twice they were like we haven’t received it yet wait for 4 5 days and its been 15 days past that i still havent got any call from them and plus the store representatives are way more than rude they dont even have proper answer and are not ready to accept their fault. They are like if you want your product back you should be the one begging to them. I am talking about the store located in xperia mall dombivali. Specially one guy is there he has some other kind of attitude as if he owns everything. Please dont ever buy anything from give never ever. I hope you wont be the one writing this long review in future after getting your money wasted at giva. I would suggest u all who are reading this please dont trust this brand.. or else you will end up like me.. its useless to spend this much money here..
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Response from developer
Dear Customer, We deeply regret the less-than-ideal experience you encountered. We request that you share your details with us at escalations@giva.co. Rest assured that our dedicated team is contacting you to make things right.
