Payment deducted, no order & misleading ai support.
Extremely disappointing experience. I placed an order using a ₹750 coupon and 39 GIVA Coins, and ₹1,660 was successfully deducted from my account. However, my order was never created and never appeared in my order history. I contacted customer support, but instead of being connected to a human, I was repeatedly assisted by an AI chatbot that kept giving incorrect assurances. It told me that my payment had been cleared, the Durgapuri store had been notified, my order was ready for pickup, and that I wouldn’t have to pay anything. Based on those assurances, I travelled to the store, only to find that the staff had received no order, no notification, and no instructions from GIVA. I wasted my time, travel expenses, and several hours because of misleading information. Every time I contacted support, a new complaint ticket was created instead of resolving my existing one, and I kept being promised callbacks that never came. I finally reached a human agent, who simply informed me that my refund would be processed in 7–10 working days. While I appreciate the refund, it doesn’t make up for the poor customer support, the wasted time, or the inconvenience. I also lost my ₹750 coupon and 39 GIVA Coins due to an issue that wasn’t my fault. GIVA should improve its AI support and make it much easier to reach a real human when customers are facing payment or order issues. This experience has completely broken my trust in the app.
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Response from developer
Dear Customer, We deeply regret the less-than-ideal experience you encountered. We request that you share your details with us at escalations@giva.co. Rest assured that our dedicated team is contacting you to make things right
Worst experience
Worst place to shop not at all respectable and responsible team no resolution just delays and lack of customer service very disappointing u should better shut down all ur stores if u cannot handle the customers u have got no right to play with the money of customers . This is my final warning regarding my pending refund, which has still not been credited despite more than a month having passed since the refund was initiated.
Your complete lack of accountability, poor customer service, and failure to resolve this matter are unacceptable. I have repeatedly waited in good faith, but your company has failed to fulfill its obligation. At this point, I consider this conduct highly irresponsible and potentially deceptive toward customers.
If my refund is not processed immediately and a clear resolution is not provided within 48 hours, I will proceed with filing formal complaints with the Consumer Helpline, Consumer Commission, and the Cyber Crime/Police authorities for investigation of this matter. I will also share my experience publicly across consumer forums and social media platforms to ensure other customers are aware of how this issue has been handled.
I expect my refund to be credited without any further excuses or delays.
Consider this my final notice before escalation.
Your complete lack of accountability, poor customer service, and failure to resolve this matter are unacceptable. I have repeatedly waited in good faith, but your company has failed to fulfill its obligation. At this point, I consider this conduct highly irresponsible and potentially deceptive toward customers.
If my refund is not processed immediately and a clear resolution is not provided within 48 hours, I will proceed with filing formal complaints with the Consumer Helpline, Consumer Commission, and the Cyber Crime/Police authorities for investigation of this matter. I will also share my experience publicly across consumer forums and social media platforms to ensure other customers are aware of how this issue has been handled.
I expect my refund to be credited without any further excuses or delays.
Consider this my final notice before escalation.
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Response from developer
Dear Customer, We deeply regret the less-than-ideal experience you encountered. We request that you share your details with us at escalations@giva.co. Rest assured that our dedicated team is contacting you to make things right
Extremely Disappointing Experience with GIVA
I ordered from GIVA because they advertised 120-minute delivery, but the entire experience turned out to be frustrating and misleading.
After placing and paying for my order, it was not delivered within the promised timeframe. When I contacted customer support, I received contradictory information. First, I was informed that the order had been processed for dispatch and could not be cancelled. Later, when I asked for tracking details, I was told that the order had not even been dispatched yet.
To make matters worse, the tracking information provided through Shiprocket showed inconsistencies, and the order could not be properly tracked using the details shared. Despite the order not being dispatched, GIVA refused to initiate an immediate refund and instead asked me to wait for delivery, reject the package, wait for it to be returned to origin (RTO), and then contact them again for a refund.
This process places all the inconvenience and risk on the customer, even though the company failed to fulfill its own delivery promise. I repeatedly requested a refund because I no longer trusted the process, but no satisfactory resolution was provided.
Promising 120-minute delivery, failing to dispatch the order on time, providing inconsistent updates, withholding refunds, and making customers chase support for a resolution is unacceptable.
I feel misled by the delivery promise and extremely dissatisfied with the overall customer service experience. Based on my experience, I would not recommend GIVA and will not be purchasing from them again.
After placing and paying for my order, it was not delivered within the promised timeframe. When I contacted customer support, I received contradictory information. First, I was informed that the order had been processed for dispatch and could not be cancelled. Later, when I asked for tracking details, I was told that the order had not even been dispatched yet.
To make matters worse, the tracking information provided through Shiprocket showed inconsistencies, and the order could not be properly tracked using the details shared. Despite the order not being dispatched, GIVA refused to initiate an immediate refund and instead asked me to wait for delivery, reject the package, wait for it to be returned to origin (RTO), and then contact them again for a refund.
This process places all the inconvenience and risk on the customer, even though the company failed to fulfill its own delivery promise. I repeatedly requested a refund because I no longer trusted the process, but no satisfactory resolution was provided.
Promising 120-minute delivery, failing to dispatch the order on time, providing inconsistent updates, withholding refunds, and making customers chase support for a resolution is unacceptable.
I feel misled by the delivery promise and extremely dissatisfied with the overall customer service experience. Based on my experience, I would not recommend GIVA and will not be purchasing from them again.
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Response from developer
Dear Customer, We deeply regret the less-than-ideal experience you encountered. We request that you share your details with us at escalations@giva.co. Rest assured that our dedicated team is contacting you to make things right
Worst store experience and worst customer care
The worst experience ever
On 21st February, I called the nearby Giva store to inquire about lifetime plating. Since I didn’t know the details, I asked them to check the products I mentioned, and they told me that plating could be done either at the store or through the online process. On 22nd February, I went to the store with two products—a chain and a pair of earrings—for plating. After checking again, they informed me that plating could be done for the chain but not for the earrings. Since the warranty period for the earrings had not expired, I told them I would come back with the earrings once the warranty period was over. However, they refused and instead took the earrings, saying I would receive a refund. These details were never mentioned to me before. When I asked why, they said they were not aware of this policy and only realized it after checking. How can a salesperson not know the company’s policy rules? It feels unfair because after purchasing, it should be my choice whether to keep the product or not. How could they take the earrings without my consent? And they're not even following up to the requests ticket issue. The worst I'm telling you
On 21st February, I called the nearby Giva store to inquire about lifetime plating. Since I didn’t know the details, I asked them to check the products I mentioned, and they told me that plating could be done either at the store or through the online process. On 22nd February, I went to the store with two products—a chain and a pair of earrings—for plating. After checking again, they informed me that plating could be done for the chain but not for the earrings. Since the warranty period for the earrings had not expired, I told them I would come back with the earrings once the warranty period was over. However, they refused and instead took the earrings, saying I would receive a refund. These details were never mentioned to me before. When I asked why, they said they were not aware of this policy and only realized it after checking. How can a salesperson not know the company’s policy rules? It feels unfair because after purchasing, it should be my choice whether to keep the product or not. How could they take the earrings without my consent? And they're not even following up to the requests ticket issue. The worst I'm telling you
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Response from developer
Dear Customer, We deeply regret the less-than-ideal experience you encountered. We request that you share your details with us at escalations@giva.co. Rest assured that our dedicated team is contacting you to make things right
I strongly advise against purchasing from Giva.
This is the first time in my entire life that I have felt compelled to write a review, which should indicate how disappointing this experience has been. I faced multiple instances where my payment was successfully debited, yet no order was placed. In an attempt to fix this, I purchased a gift card, which I am now unable to use at all due to the same recurring system failures. My money is effectively stuck with no product or confirmed order.
What is especially unacceptable is being asked to wait 7–10 days for a refund for money that did not result in any order. Waiting over a week for funds deducted purely due to system errors is deeply frustrating and unreasonable.
This experience has been handled extremely poorly. Until these issues are resolved and refunds are processed promptly, I cannot recommend Giva to anyone.
What is especially unacceptable is being asked to wait 7–10 days for a refund for money that did not result in any order. Waiting over a week for funds deducted purely due to system errors is deeply frustrating and unreasonable.
This experience has been handled extremely poorly. Until these issues are resolved and refunds are processed promptly, I cannot recommend Giva to anyone.
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Response from developer
Dear Customer, We deeply regret the less-than-ideal experience you encountered. We request that you share your details with us at escalations@giva.co. Rest assured that our dedicated team is contacting you to make things right.
