Payment deducted, no order & misleading ai support.
Extremely disappointing experience. I placed an order using a ₹750 coupon and 39 GIVA Coins, and ₹1,660 was successfully deducted from my account. However, my order was never created and never appeared in my order history. I contacted customer support, but instead of being connected to a human, I was repeatedly assisted by an AI chatbot that kept giving incorrect assurances. It told me that my payment had been cleared, the Durgapuri store had been notified, my order was ready for pickup, and that I wouldn’t have to pay anything. Based on those assurances, I travelled to the store, only to find that the staff had received no order, no notification, and no instructions from GIVA. I wasted my time, travel expenses, and several hours because of misleading information. Every time I contacted support, a new complaint ticket was created instead of resolving my existing one, and I kept being promised callbacks that never came. I finally reached a human agent, who simply informed me that my refund would be processed in 7–10 working days. While I appreciate the refund, it doesn’t make up for the poor customer support, the wasted time, or the inconvenience. I also lost my ₹750 coupon and 39 GIVA Coins due to an issue that wasn’t my fault. GIVA should improve its AI support and make it much easier to reach a real human when customers are facing payment or order issues. This experience has completely broken my trust in the app.
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Response from developer
Dear Customer, We deeply regret the less-than-ideal experience you encountered. We request that you share your details with us at escalations@giva.co. Rest assured that our dedicated team is contacting you to make things right
Worst experience
Worst place to shop not at all respectable and responsible team no resolution just delays and lack of customer service very disappointing u should better shut down all ur stores if u cannot handle the customers u have got no right to play with the money of customers . This is my final warning regarding my pending refund, which has still not been credited despite more than a month having passed since the refund was initiated.
Your complete lack of accountability, poor customer service, and failure to resolve this matter are unacceptable. I have repeatedly waited in good faith, but your company has failed to fulfill its obligation. At this point, I consider this conduct highly irresponsible and potentially deceptive toward customers.
If my refund is not processed immediately and a clear resolution is not provided within 48 hours, I will proceed with filing formal complaints with the Consumer Helpline, Consumer Commission, and the Cyber Crime/Police authorities for investigation of this matter. I will also share my experience publicly across consumer forums and social media platforms to ensure other customers are aware of how this issue has been handled.
I expect my refund to be credited without any further excuses or delays.
Consider this my final notice before escalation.
Your complete lack of accountability, poor customer service, and failure to resolve this matter are unacceptable. I have repeatedly waited in good faith, but your company has failed to fulfill its obligation. At this point, I consider this conduct highly irresponsible and potentially deceptive toward customers.
If my refund is not processed immediately and a clear resolution is not provided within 48 hours, I will proceed with filing formal complaints with the Consumer Helpline, Consumer Commission, and the Cyber Crime/Police authorities for investigation of this matter. I will also share my experience publicly across consumer forums and social media platforms to ensure other customers are aware of how this issue has been handled.
I expect my refund to be credited without any further excuses or delays.
Consider this my final notice before escalation.
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Response from developer
Dear Customer, We deeply regret the less-than-ideal experience you encountered. We request that you share your details with us at escalations@giva.co. Rest assured that our dedicated team is contacting you to make things right
Extremely Disappointing Experience with GIVA
I ordered from GIVA because they advertised 120-minute delivery, but the entire experience turned out to be frustrating and misleading.
After placing and paying for my order, it was not delivered within the promised timeframe. When I contacted customer support, I received contradictory information. First, I was informed that the order had been processed for dispatch and could not be cancelled. Later, when I asked for tracking details, I was told that the order had not even been dispatched yet.
To make matters worse, the tracking information provided through Shiprocket showed inconsistencies, and the order could not be properly tracked using the details shared. Despite the order not being dispatched, GIVA refused to initiate an immediate refund and instead asked me to wait for delivery, reject the package, wait for it to be returned to origin (RTO), and then contact them again for a refund.
This process places all the inconvenience and risk on the customer, even though the company failed to fulfill its own delivery promise. I repeatedly requested a refund because I no longer trusted the process, but no satisfactory resolution was provided.
Promising 120-minute delivery, failing to dispatch the order on time, providing inconsistent updates, withholding refunds, and making customers chase support for a resolution is unacceptable.
I feel misled by the delivery promise and extremely dissatisfied with the overall customer service experience. Based on my experience, I would not recommend GIVA and will not be purchasing from them again.
After placing and paying for my order, it was not delivered within the promised timeframe. When I contacted customer support, I received contradictory information. First, I was informed that the order had been processed for dispatch and could not be cancelled. Later, when I asked for tracking details, I was told that the order had not even been dispatched yet.
To make matters worse, the tracking information provided through Shiprocket showed inconsistencies, and the order could not be properly tracked using the details shared. Despite the order not being dispatched, GIVA refused to initiate an immediate refund and instead asked me to wait for delivery, reject the package, wait for it to be returned to origin (RTO), and then contact them again for a refund.
This process places all the inconvenience and risk on the customer, even though the company failed to fulfill its own delivery promise. I repeatedly requested a refund because I no longer trusted the process, but no satisfactory resolution was provided.
Promising 120-minute delivery, failing to dispatch the order on time, providing inconsistent updates, withholding refunds, and making customers chase support for a resolution is unacceptable.
I feel misled by the delivery promise and extremely dissatisfied with the overall customer service experience. Based on my experience, I would not recommend GIVA and will not be purchasing from them again.
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Response from developer
Dear Customer, We deeply regret the less-than-ideal experience you encountered. We request that you share your details with us at escalations@giva.co. Rest assured that our dedicated team is contacting you to make things right
Worst store experience and worst customer care
The worst experience ever
On 21st February, I called the nearby Giva store to inquire about lifetime plating. Since I didn’t know the details, I asked them to check the products I mentioned, and they told me that plating could be done either at the store or through the online process. On 22nd February, I went to the store with two products—a chain and a pair of earrings—for plating. After checking again, they informed me that plating could be done for the chain but not for the earrings. Since the warranty period for the earrings had not expired, I told them I would come back with the earrings once the warranty period was over. However, they refused and instead took the earrings, saying I would receive a refund. These details were never mentioned to me before. When I asked why, they said they were not aware of this policy and only realized it after checking. How can a salesperson not know the company’s policy rules? It feels unfair because after purchasing, it should be my choice whether to keep the product or not. How could they take the earrings without my consent? And they're not even following up to the requests ticket issue. The worst I'm telling you
On 21st February, I called the nearby Giva store to inquire about lifetime plating. Since I didn’t know the details, I asked them to check the products I mentioned, and they told me that plating could be done either at the store or through the online process. On 22nd February, I went to the store with two products—a chain and a pair of earrings—for plating. After checking again, they informed me that plating could be done for the chain but not for the earrings. Since the warranty period for the earrings had not expired, I told them I would come back with the earrings once the warranty period was over. However, they refused and instead took the earrings, saying I would receive a refund. These details were never mentioned to me before. When I asked why, they said they were not aware of this policy and only realized it after checking. How can a salesperson not know the company’s policy rules? It feels unfair because after purchasing, it should be my choice whether to keep the product or not. How could they take the earrings without my consent? And they're not even following up to the requests ticket issue. The worst I'm telling you
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Response from developer
Dear Customer, We deeply regret the less-than-ideal experience you encountered. We request that you share your details with us at escalations@giva.co. Rest assured that our dedicated team is contacting you to make things right
I strongly advise against purchasing from Giva.
This is the first time in my entire life that I have felt compelled to write a review, which should indicate how disappointing this experience has been. I faced multiple instances where my payment was successfully debited, yet no order was placed. In an attempt to fix this, I purchased a gift card, which I am now unable to use at all due to the same recurring system failures. My money is effectively stuck with no product or confirmed order.
What is especially unacceptable is being asked to wait 7–10 days for a refund for money that did not result in any order. Waiting over a week for funds deducted purely due to system errors is deeply frustrating and unreasonable.
This experience has been handled extremely poorly. Until these issues are resolved and refunds are processed promptly, I cannot recommend Giva to anyone.
What is especially unacceptable is being asked to wait 7–10 days for a refund for money that did not result in any order. Waiting over a week for funds deducted purely due to system errors is deeply frustrating and unreasonable.
This experience has been handled extremely poorly. Until these issues are resolved and refunds are processed promptly, I cannot recommend Giva to anyone.
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Response from developer
Dear Customer, We deeply regret the less-than-ideal experience you encountered. We request that you share your details with us at escalations@giva.co. Rest assured that our dedicated team is contacting you to make things right.
more like ghoo-va
havent used an app more terrible
Worst place to shop anything literally!!!!
First of all my biggest mistake was to buy a ring and a pendant chain from giva. Its a gold plated chain and ring. I purchased it and the colour started to fade withing the same month the ring was looking like cheap ring we get from road vendors and i complained about it they said some products are faulty the colour should not fade this early and gave me the exchange option i went with the exchange and the 2nd ring started fading too till that time the return period was over and my money got completely waste!! And after some time i gave them the chain and ring for polishing as its lifetime free plating. They said you will get the product back within 21 days and now its been almost 2 months i visited the store twice they were like we haven’t received it yet wait for 4 5 days and its been 15 days past that i still havent got any call from them and plus the store representatives are way more than rude they dont even have proper answer and are not ready to accept their fault. They are like if you want your product back you should be the one begging to them. I am talking about the store located in xperia mall dombivali. Specially one guy is there he has some other kind of attitude as if he owns everything. Please dont ever buy anything from give never ever. I hope you wont be the one writing this long review in future after getting your money wasted at giva. I would suggest u all who are reading this please dont trust this brand.. or else you will end up like me.. its useless to spend this much money here..
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Response from developer
Dear Customer, We deeply regret the less-than-ideal experience you encountered. We request that you share your details with us at escalations@giva.co. Rest assured that our dedicated team is contacting you to make things right.
Worst experience
I had purchase an earring which was broken and immediately i request for return (believe me its not that easy - 15 mins of call, 4 emails and screenshot) ticket was raised but yet no response even after 4 days, today i tried reaching out their customer service and the guy made sure the exchange will be done in 24-48 hrs after multiple screenshot, link of new product i want to buy, tickets screenshots etc etc and just after call, i received an email that pick up is not possible as the address is undeliverable. Like is this an excuse?? A big brand with worst customer service! Is this what we trust you deliver?? I used gift giva to all my staffs in their birthday! Rs 1299 is not a big deal, cause i can’t go cheap like you. Keep that change. You lost your customer and i will make sure my friend and family shouldn’t buy from a fraud company.
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Worst service
When I placed my recent order, the website clearly showed next-day delivery, which is why I proceeded. However, the order was not even shipped by the committed date, and it is now almost a week late. Even though I have now received a notification that it may be delivered today, that still does not address the problem.
This is not the first time I am experiencing this with GIVA. The same thing happened during my previous order as well — a delivery commitment was made and not honoured. At that time, I was assured it would not be repeated. Trusting that assurance, I ordered again — but this time, the experience has been even worse.
My expectation is simple:
If timely delivery cannot be ensured, such delivery commitments should not be displayed at the time of purchase. Jewellery is often bought for specific occasions, and such delays cause real inconvenience.
This is not the first time I am experiencing this with GIVA. The same thing happened during my previous order as well — a delivery commitment was made and not honoured. At that time, I was assured it would not be repeated. Trusting that assurance, I ordered again — but this time, the experience has been even worse.
My expectation is simple:
If timely delivery cannot be ensured, such delivery commitments should not be displayed at the time of purchase. Jewellery is often bought for specific occasions, and such delays cause real inconvenience.
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Response from developer
Dear Customer, We deeply regret the less-than-ideal experience you encountered. We request that you share your details with us at escalations@giva.co. Rest assured that our dedicated team is contacting you to make things right.
Disappointed with Giva – Repeated Issues with Delivery and Customer Service
Disappointed with Giva – Repeated Issues with Delivery and Customer Service
This is the second time I’m facing the same issue with Giva. The first time, they delayed my order by a week, and then informed me that the product was out of stock and couldn’t be delivered. Unfortunately, I made the mistake of ordering from them again, and now the product is once again delayed.
Their website promises 2-day delivery, but in reality, they fail to fulfill that commitment. They do not deliver as promised. I value both my money and my time, and I feel disappointed by this experience.
The customer care service is also unhelpful—they simply say there’s nothing they can do. Overall, both the site and the service are poor and unreliable.
I did not check the reviews before placing my order, which I regret. If you're considering ordering from Giva, I strongly recommend reading customer reviews and carefully checking product quality first. Remember, silver is a valuable purchase, and it’s important to buy from a trustworthy seller.
Please think twice before ordering from this site. Choose a reliable vendor instead.
If there were an option to give a 0.1 rating, I would definitely give it.
This is the second time I’m facing the same issue with Giva. The first time, they delayed my order by a week, and then informed me that the product was out of stock and couldn’t be delivered. Unfortunately, I made the mistake of ordering from them again, and now the product is once again delayed.
Their website promises 2-day delivery, but in reality, they fail to fulfill that commitment. They do not deliver as promised. I value both my money and my time, and I feel disappointed by this experience.
The customer care service is also unhelpful—they simply say there’s nothing they can do. Overall, both the site and the service are poor and unreliable.
I did not check the reviews before placing my order, which I regret. If you're considering ordering from Giva, I strongly recommend reading customer reviews and carefully checking product quality first. Remember, silver is a valuable purchase, and it’s important to buy from a trustworthy seller.
Please think twice before ordering from this site. Choose a reliable vendor instead.
If there were an option to give a 0.1 rating, I would definitely give it.
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Response from developer
Dear Customer, We deeply regret the less-than-ideal experience you encountered. We request that you share your details with us at escalations@giva.co. Rest assured that our dedicated team is contacting you to make things right
Extremely Disappointed with my GIVA Order Experience.
I placed an order on 12th June for my wife’s birthday on 16th June. The app stated that the product would be delivered by 13th June, but I only received it on the evening of 15th June. To make matters worse, the delivery person asked me to pick up the parcel from their outlet, which was very inconvenient and completely unexpected.
Upon receiving the product, I was further disappointed to find that it was defective—the Lotus hanging parts of the earrings were facing opposite directions, which clearly isn't how it's supposed to be.
I placed a replacement request on 16th June, and the app said it would be picked up by the next day (17th June), but the pickup happened only after 2–3 days. I finally received the replacement on 22nd June, only to discover that the same defective product had been sent back to me.
When I contacted Giva’s customer support, I was told the product is out of stock, so the same item was resent, and I was advised to request an exchange and choose a different product.
From 12th to 24th June, this experience has been nothing short of frustrating. After paying from my own pocket, I feel like I’ve been taken for granted. This was supposed to be a special gift, but instead, it has caused stress and disappointment.
Upon receiving the product, I was further disappointed to find that it was defective—the Lotus hanging parts of the earrings were facing opposite directions, which clearly isn't how it's supposed to be.
I placed a replacement request on 16th June, and the app said it would be picked up by the next day (17th June), but the pickup happened only after 2–3 days. I finally received the replacement on 22nd June, only to discover that the same defective product had been sent back to me.
When I contacted Giva’s customer support, I was told the product is out of stock, so the same item was resent, and I was advised to request an exchange and choose a different product.
From 12th to 24th June, this experience has been nothing short of frustrating. After paying from my own pocket, I feel like I’ve been taken for granted. This was supposed to be a special gift, but instead, it has caused stress and disappointment.
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Response from developer
Dear Customer, We deeply regret the less-than-ideal experience you encountered. We request that you share your details with us at escalations@giva.co. Rest assured that our dedicated team is contacting you to make things right
Women Rings
Awesome
“GIVA Scam Alert: No Customer Support, No Order, No Refund!”
I believe GIVA is a scam, and we should strongly discourage purchases from this brand. Many customers, including myself, have faced similar issues, yet no proper action has been taken.
Today, I placed an order through their app, but although the amount was deducted, the order was not processed. When I tried to reach their customer support, I realized there is no direct contact number provided on their website. Instead, they have an AI-generated call that simply says, “Wait for 24 hours for our customer service to contact you,” before disconnecting.
To make matters worse, there is no way to track the ticket once an issue is submitted. Imagine the frustration and stress of losing money with no immediate support or transparency. I felt completely helpless, and I’m sure many others have experienced the same. Now, I’m left waiting for their customer service to respond while dealing with unnecessary calls.
Today, I placed an order through their app, but although the amount was deducted, the order was not processed. When I tried to reach their customer support, I realized there is no direct contact number provided on their website. Instead, they have an AI-generated call that simply says, “Wait for 24 hours for our customer service to contact you,” before disconnecting.
To make matters worse, there is no way to track the ticket once an issue is submitted. Imagine the frustration and stress of losing money with no immediate support or transparency. I felt completely helpless, and I’m sure many others have experienced the same. Now, I’m left waiting for their customer service to respond while dealing with unnecessary calls.
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Response from developer
Dear Customer, We deeply regret the less-than-ideal experience you encountered. We request that you share your details with us at escalations@giva.co. Rest assured that our dedicated team is contacting you to make things right.
Fine GIVA Indramma
Excellent
Worst customer service
It’s not even worth a 1 star. I went to a store and gave my necklace for replating. It was promised that the product would be returned in max 28 days. It’s been 2 months now. I have been calling and texting the store continuously. They don’t answer. I had to visit them multiple times. The reason they give for not picking up calls is that the store is very busy. Whenever I visit them, there’s hardly a customer there. The store has no idea where my product is. They keep telling me it’s in shipment, which they have no record of. They are just giving vague reasons. After confrontation, the store manager said “hm aapka 2000 ka product lekr bhaag thodi jaenge”. It isn’t about the money but all the energy I have to invest in calling and visiting the store again and again. I even tried customer care. They are not even able to provide a tentative date. So I asked them to just refund the amount, which is not possible according to them. Pathetic customer service. Never spending a single penny on them again!!
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Response from developer
Dear Customer, We deeply regret the less-than-ideal experience you encountered. We request that you share your details with us at escalations@giva.co. Rest assured that our dedicated team is actively reaching out to you to make things right.
Warranty claim service is worst
I ordered a gold chain from GIVA app in April but after 3 months it’s colour was faded so I choose option for warranty claim from its app in September but after that its app was showing warranty claimed but there was no pick up for my order I tried so many times to contact customer care but they didn’t picked up the call then I did chat with GIVA assistant and in that chat the chat assistant always wrote that your order is in warranty claim status and it will be picked up soon. In October I was unable to contact GIVA assistant due to some person reason then I called in 11 nov than the executive again open warranty claim for me but now they denied to claim my warranty. Previously I ordered so many items from GIVA app but my this experience was worst and I was really disappointed with the product and the GIVA app services and executive response.
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Response from developer
Dear Customer, We apologize for the reason that led you to give us a low rating. Please let us know the reason by emailing us at escalations@giva.co so that one of our team members can reach out to you as soon as possible
Beautiful Jewellery
Always the best 👌🏻👌🏻👌🏻
Sub par products and customer service
In the last one year I made 5 purchases from Giva; 2 pendants and 3 rings. While one of the pendants still work fine the other one turned completely black. After that I was gifted a ring from Giva in the last July, which broke on a month. I got in replaced and the second ring also broke with in a couple of weeks. On raising the issue with Giva support team , I was told I will get a wallet refund and I used that money to buy a different ring. With in a week the colour completely faded. Since I had lost all faith in their product and talking to their customer executives is a head ache I asked for a refund which they deny and tell me they can only provide it to Giva wallet. I would have agreed to this had it been a one time incident. But since they sell sub par products every time I do not want ro but another product and I have lost my money
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Response from developer
Dear Customer, We apologize for the reason that led you to give us a low rating. Please let us know the reason by emailing us at escalations@giva.co so that one of our team members can reach out to you as soon as possible
Order delayed and GIVA customer service
I am writing to express my disappointment with the recent experience I had with my order and still haven’t resolved.
Firstly, my order has been delayed by two days, and when I tried to contact the delivery person, their phone was switched off. This lack of communication is frustrating and has caused unnecessary inconvenience.
Secondly, I spoke with your customer service team regarding my order, and I was informed that the item I purchased is out of stock. Instead of providing a resolution, I was advised to cancel my order because you will only dispatch the item once 20 pieces of the same description are ordered by other customers. This explanation is not acceptable, and it is concerning that your website does not reflect real-time stock availability, leading to orders being placed for items that are no longer in stock.
I expect a more efficient service and better communication. Could you please provide a clear resolution to this issue, either by ensuring the prompt dispatch of my order or offering an alternative?
Firstly, my order has been delayed by two days, and when I tried to contact the delivery person, their phone was switched off. This lack of communication is frustrating and has caused unnecessary inconvenience.
Secondly, I spoke with your customer service team regarding my order, and I was informed that the item I purchased is out of stock. Instead of providing a resolution, I was advised to cancel my order because you will only dispatch the item once 20 pieces of the same description are ordered by other customers. This explanation is not acceptable, and it is concerning that your website does not reflect real-time stock availability, leading to orders being placed for items that are no longer in stock.
I expect a more efficient service and better communication. Could you please provide a clear resolution to this issue, either by ensuring the prompt dispatch of my order or offering an alternative?
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Response from developer
Dear Dev, We apologize for the reason that led you to give us a low rating. Please let us know the reason by emailing us at escalations@giva.co so that one of our team members can reach out to you as soon as possible
WORST APPP FRAUD
this is the worst app i had ever used , they are totally fraud , and their agent are more worst , i had connected with them more them 20 times each day , and their response is always same , i had talked with the agent in the delivery day about my problems and they never fixed that .
