MLM
They take your money first and then give you time bound coupons. You feel that you are getting a product for cheap. In fact their Amazon store is straight pricing with out coupon gimmick.
Wrong location picker
I ordered something from giva and for address, they have added select current location and there is no manual edit option. Now the location it picked was correct but the pincode was incorrect. Now because of this they are unable to deliver my product. Its not my issue that your app does not support manual address edit option. I talked to the customer service, Mr Monis and I asked him to cancel the product if it cant be delivered or give me the contact details of the delivery agent. He said he cant cancel the product as it has been shipped, and he doesn’t have any information of the delivery agent. He said that I would have to wait indefinitely until the product is given back to warehouse. He literally agreed on my point that I have to wait indefinitely. This is how you serve your customers. GIVA app doesn’t even give you an option to get it picked from store. Its not a small amount that I paid. If you cant deliver it then cancel it. As simple as it sounds.
Such a horrible experience from GIVA
Such a horrible experience from GIVA
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Response from developer
Dear Customer, We deeply regret the less-than-ideal experience you encountered. We request that you share your details with us at escalations@giva.co. Rest assured that our dedicated team is contacting you to make things right
Worst brand ever!!!!
The worst experience I’ve ever had that too from such a big brand is highly disappointing, I’ve ordered a bracelet from the app- it gave me 2 options for delivery- if I’m paying the amount then it will be delivered within 120mjns and if COD it will be delivered within 2 days. I chose 120min delivery and paid the amount. They didn’t even dispatch or ship the order within 120mjn and delivering the product is way far. I waited until the next day afternoon- nobody called me to deliver- the status says Delivered AS well as RETURNED TO WAREHOUSE which is contradicting and confusing- contacted customer service to only get one sentence - wait for 24-48 hours for everything I ask- common answer if I ask a refund, if I ask for a replacement, if I ask for a manager- same answer for everything. I ordered this for Raksha Bandhan and they want me to wait until the occasion is completed which is highly inconvenient. I’ve never expected such a bad experience from such a big brand- TIME WASTE, energy waste, worst brand ever.
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Response from developer
Dear Customer, We deeply regret the less-than-ideal experience you encountered. We request that you share your details with us at escalations@giva.co. Rest assured that our dedicated team is contacting you to make things right
Payment deducted, no order & misleading ai support.
Extremely disappointing experience. I placed an order using a ₹750 coupon and 39 GIVA Coins, and ₹1,660 was successfully deducted from my account. However, my order was never created and never appeared in my order history. I contacted customer support, but instead of being connected to a human, I was repeatedly assisted by an AI chatbot that kept giving incorrect assurances. It told me that my payment had been cleared, the Durgapuri store had been notified, my order was ready for pickup, and that I wouldn’t have to pay anything. Based on those assurances, I travelled to the store, only to find that the staff had received no order, no notification, and no instructions from GIVA. I wasted my time, travel expenses, and several hours because of misleading information. Every time I contacted support, a new complaint ticket was created instead of resolving my existing one, and I kept being promised callbacks that never came. I finally reached a human agent, who simply informed me that my refund would be processed in 7–10 working days. While I appreciate the refund, it doesn’t make up for the poor customer support, the wasted time, or the inconvenience. I also lost my ₹750 coupon and 39 GIVA Coins due to an issue that wasn’t my fault. GIVA should improve its AI support and make it much easier to reach a real human when customers are facing payment or order issues. This experience has completely broken my trust in the app.
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Response from developer
Dear Customer, We deeply regret the less-than-ideal experience you encountered. We request that you share your details with us at escalations@giva.co. Rest assured that our dedicated team is contacting you to make things right
Worst experience
Worst place to shop not at all respectable and responsible team no resolution just delays and lack of customer service very disappointing u should better shut down all ur stores if u cannot handle the customers u have got no right to play with the money of customers . This is my final warning regarding my pending refund, which has still not been credited despite more than a month having passed since the refund was initiated.
Your complete lack of accountability, poor customer service, and failure to resolve this matter are unacceptable. I have repeatedly waited in good faith, but your company has failed to fulfill its obligation. At this point, I consider this conduct highly irresponsible and potentially deceptive toward customers.
If my refund is not processed immediately and a clear resolution is not provided within 48 hours, I will proceed with filing formal complaints with the Consumer Helpline, Consumer Commission, and the Cyber Crime/Police authorities for investigation of this matter. I will also share my experience publicly across consumer forums and social media platforms to ensure other customers are aware of how this issue has been handled.
I expect my refund to be credited without any further excuses or delays.
Consider this my final notice before escalation.
Your complete lack of accountability, poor customer service, and failure to resolve this matter are unacceptable. I have repeatedly waited in good faith, but your company has failed to fulfill its obligation. At this point, I consider this conduct highly irresponsible and potentially deceptive toward customers.
If my refund is not processed immediately and a clear resolution is not provided within 48 hours, I will proceed with filing formal complaints with the Consumer Helpline, Consumer Commission, and the Cyber Crime/Police authorities for investigation of this matter. I will also share my experience publicly across consumer forums and social media platforms to ensure other customers are aware of how this issue has been handled.
I expect my refund to be credited without any further excuses or delays.
Consider this my final notice before escalation.
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Response from developer
Dear Customer, We deeply regret the less-than-ideal experience you encountered. We request that you share your details with us at escalations@giva.co. Rest assured that our dedicated team is contacting you to make things right
