Global YO User Reviews

Customer Experience

Positive experience36.1% of reviews
Neutral4.0% of reviews
Negative experience59.9% of reviews

~ Based on 302 written reviews from the US App Store.

What users say

Is Global YO Safe?

Global YO: eSIM+ & Travel Data appears safe based on user ratings. AppsHunter Safety Score for Global YO is 91/100.

This assessment is based on 587 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.5% of ratings point to a safe experience
1.7% of ratings suggest some concerns
7.8% of ratings point to a risky experience

~ Based on 587 App Store ratings for Global YO.

Is Global YO Legit?

Global YO: eSIM+ & Travel Data appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Global YO is 73/100.

Based on 73 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Super convenient

Super convenient and okay prices. Had a bit of a problem and customer service -Marya and others- was great to help me resolve it. Turns out it was my mistake. Would recommend 100%

Two eSIM cards didn't work. Support doesn't work at all.

My wife and daughter went to Sweden, I bought two cards from them, and both didn’t work, they didn’t want to return the money

Great but

The eSIM app great easy to install. It’s very weak on poor areas and it doesn’t work at all. It’s the Internet is barely work if you want to use it. Providers better than this company.

USA eSIM doesn’t work in Alaska

Bought the eSIM and later found out it doesn’t work in Alaska. Was not obvious while purchasing.

Two eSIM cards didn't work.

My wife and daughter went to Sweden, I bought two cards from them, and both didn’t work, they didn’t want to return the money

Happy with global yo

When there an issue they are quick to respond.

Sehr zufrieden

Ich nutze den Service schon eine Weile und hatte ESIM Karten für Länder wie USA, Kanada, Japan, China und diverse EU-Länder im Einsatz. Mit dem Angebot bin ich sehr zufrieden, das P/L stimmt absolut. Auch mit dem Customer Service hatte ich positive Erfahrung als ich wohl versehentlich eine VPN Option gebucht hatte und erst nach der Belastung meiner Kreditkarte bemerkte. Der CS reagiert auf meine Beschwerde innerhalb von Minuten und erstattete mir die Kosten.
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Response from developer

Vielen Dank für Ihre großartige Bewertung! 💙 Es freut uns sehr, dass Sie Global YO bereits in so vielen Ländern genutzt haben und sowohl mit unserem Service als auch mit unseren Preisen zufrieden sind. Besonders freut uns, dass unser Customer Support Ihr VPN-Anliegen innerhalb weniger Minuten lösen und die Kosten erstatten konnte. Vielen Dank für Ihr Vertrauen. Wir freuen uns darauf, Sie auch auf Ihren zukünftigen Reisen begleiten zu dürfen! 🌍✈️

Customer service nonexistent

I’ve been asking them to switch my eSIM from USA to Korea for hours and they simply ignore me. I tried to open a new chat and they closed it without responding and just took my money. Now I have a worthless eSIM that doesn’t work with no resolution

A scam

I bought a plan for May and my data wasn’t working. I had to restart my phone every time I wanted to have access. Not only that, they signed me up for a monthly subscription that I never agreed to!! Also very difficult to contact support. Use any other app but this one.

Scam

I purchased an esim for a trip in may and since the month of June my friend and I have been charged 2 times by this company (June and July); it seems to be a subscription that we did not agree to!!! The app is not user friendly and can’t seem to find my card info to erase it. Do not trust!!!

Credits periodically removed

Used this app for years for travel eSIMs as well as international calls by using credit in the app. However I recently noticed they periodically remove your credit (although supposedly valid for 1 year) in the hope you will forget and think you didn’t have any left. This is the second time it happened and I have proof. Tried to reach out to their care team 5 times, noone helped at all. Deleting the app. Make sure to check your credit!
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Response from developer

Hi Rafih, First of all, thank you for being a long-time Global YO customer. Your loyalty makes your feedback especially valuable to us. I'm sorry to hear about your experience with your account credit and the difficulty reaching our support team. We've recently strengthened our support processes and continue improving how account balances and credit validity are managed based on customer feedback. I'd really appreciate the opportunity to personally review your account and the evidence you mentioned. Please email me at **[ricardo.mendez@yomobile.com](mailto:ricardo.mendez@yomobile.com)**, and I'll investigate this directly with our Product and Customer Experience teams. Thank you for bringing this to our attention. 💙

Terrible

They doubled charged me…. I contacted them and they DID NOT DO ANYTHING ABOUT IT. Terrible customer service. I strongly recommend downloading a different app for eSIM and data for traveling!!!!

Top Up problem No problem solve

Iam Trying to Top Up my esim from one month and the card is declined problem is never going what should i do?? your customer support is not responding doing nothing about that... you dont care about your customers iam trying again and again but the problem is not resolved...Kindly solve my problem or iam deleting this app
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Response from developer

Hi Sweety, Thank you for taking the time to share your experience with us. I completely understand how frustrating it must be to repeatedly encounter payment issues when trying to top up your eSIM, especially after trying for such a long time. We know that when you need connectivity, every failed payment matters. Based on feedback from customers like you, we've been continuously improving our payment infrastructure, expanding compatibility with more banks and payment methods, and strengthening our support processes to resolve these cases much faster. I'd really like the opportunity to personally investigate your account. Please send me an email at ricardo.mendez@yomobile.com with the email associated with your Global YO account and, if possible, the approximate dates when you attempted the top-ups. I'll personally review your case with our Payments and Technical teams to understand exactly what's happening and help get this resolved. Thank you again for bringing this to our attention. We truly appreciate the opportunity to improve. 💙

Can’t earn any YOYO$

I can’t earn any YOYO$ by spending time on the app for the past week. I’ve tried everything but still couldn’t resolve the issue. This clearly violates their own document. So disappointed..

Good price

i ve been using for a long time but how can I get a promotion code for my friend ?

Scam

They sold me a 100GB plan but then shut my plan off after I used 20GB. This is part of their business model. It relies on “breakage.” They assume people will buy way too much and not use most of it. If they actually use what they bought they get shut off.

Login error

Fix your login page cant login doesnt load

Reliable data eSIM

Customer service is very helpful and quick response

Great customer service

Customer service is really great. I bought e sim but due to some reason it was not working. But the support did everything and even gave me new e sim . And now everything working amazing.

Service rapide

J’utilise cette appli depuis un bon moment je suis hyper satisfait le service est au top j’ai eu un petit soucis avec la e-sim et ninja Anastasia l’assistante ma résolu le probleme en quelque minute . Merci bcp 🙏🏻

Response from developer

Bonjour Amine ! 💙 Merci infiniment pour ce magnifique commentaire ! Nous sommes ravis d'apprendre que vous utilisez Global YO depuis un certain temps et que votre expérience continue d'être positive. Cela nous fait particulièrement plaisir de savoir que notre Ninja Anastasia a pu résoudre votre problème aussi rapidement. Nous lui transmettrons avec grand plaisir vos gentils mots ! Chez Global YO, nous savons que même les meilleurs services peuvent parfois rencontrer des imprévus, mais notre priorité est toujours d'accompagner nos voyageurs avec rapidité, empathie et efficacité. Merci encore pour votre confiance et votre fidélité. Toute l'équipe vous souhaite de merveilleux voyages avec Global YO ! 🌍💙🚀