Can’t earn any YOYO$
Good price
Scam
Login error
Reliable data eSIM
Great customer service
Service rapide
Response from developer
Bonjour Amine ! 💙 Merci infiniment pour ce magnifique commentaire ! Nous sommes ravis d'apprendre que vous utilisez Global YO depuis un certain temps et que votre expérience continue d'être positive. Cela nous fait particulièrement plaisir de savoir que notre Ninja Anastasia a pu résoudre votre problème aussi rapidement. Nous lui transmettrons avec grand plaisir vos gentils mots ! Chez Global YO, nous savons que même les meilleurs services peuvent parfois rencontrer des imprévus, mais notre priorité est toujours d'accompagner nos voyageurs avec rapidité, empathie et efficacité. Merci encore pour votre confiance et votre fidélité. Toute l'équipe vous souhaite de merveilleux voyages avec Global YO ! 🌍💙🚀
Worst app and worst customer service
Wasting money and time app
Confusing thus useless
Response from developer
Hi Igor, Thank you for sharing such detailed feedback. One of the biggest pieces of feedback we've received over the past year has been related to app navigation and discoverability. As a result, we've introduced several new features and services, but we also recognize that adding functionality can sometimes make the experience feel more complex than intended. Your comments regarding the user interface and visibility of historical eSIM purchases are valuable because they help us identify where we need to improve clarity and accessibility. I'd love the opportunity to understand exactly what you encountered and review your account personally. Please contact me at ricardo.mendez@yomobile.com and I'll be happy to investigate further with our product and technical teams. Thank you for helping us improve. — Ricardo Customer Experience Team
Great Functionality and Stellar Customer Support
Special thanks to Ninja Creus, who came to the rescue!
I’ll happily continue using this app and would highly recommend it to fellow travelers.
Response from developer
Hi BCN, Wow — thank you for such an incredible review! 💙🌍✈️ There is nothing more rewarding than hearing from a traveler who has trusted Global YO throughout multiple journeys around the world. The fact that you've used our eSIMs extensively over the years without issues means a tremendous amount to our entire team. I'm especially happy to hear that when you finally encountered a challenge, our support team was able to respond quickly and work toward a satisfactory solution. Travel doesn't always go exactly as planned, and when issues arise, our goal is to be there for our customers as efficiently as possible. A special thank you for recognizing Ninja Creus. I'll make sure your kind words reach them directly. Recognition like this motivates our team every day to continue delivering the level of service our travelers deserve. Thank you for your trust, your recommendation, and for continuing to choose Global YO. We look forward to being part of many more adventures in the years ahead! 🌎📱🚀 Kind regards, Ricardo Mendez Customer Service Manager
Good until you have problems, awful customer support
And hopefully you won’t need to contact their customer support, which is completely useless.
Response from developer
Hi Mangomez, Thank you for taking the time to leave such detailed feedback. 💙 It's great to hear that you've used Global YO multiple times and found value in our pricing and connectivity offerings. We also appreciate your honest comments regarding carrier selection and your experience with our calling feature. The calling functionality and overall app experience have been areas where we've actively introduced improvements based on customer feedback. While these services may not always behave identically across every destination and network environment, we absolutely understand the frustration when a feature doesn't meet expectations. Your comments help us continue refining the experience, and we'd appreciate the opportunity to review your specific case. Please contact me directly at ricardo.mendez@yomobile.com, and I'll personally look into it. Thank you again for your continued support and honest feedback. Kind regards, Ricardo Mendez Customer Service Manager
good price and good customer service
Response from developer
Bonjour BM, Merci beaucoup pour ce magnifique commentaire ! 🇫🇷💙 Nous sommes ravis d'apprendre que vous avez utilisé Global YO pendant six mois en Floride avec une expérience aussi positive. C'est formidable de savoir que vous avez trouvé nos tarifs compétitifs et que notre service a répondu à vos attentes tout au long de votre séjour. Vos compliments concernant notre équipe de support nous touchent particulièrement. Nous faisons toujours de notre mieux pour proposer des solutions rapides et efficaces afin que nos clients puissent profiter pleinement de leur voyage sans se soucier de leur connexion. Merci pour votre confiance et pour avoir partagé votre expérience. Nous espérons vous accompagner lors de nombreuses autres aventures à travers le monde ! 🌍✈️ Cordialement,
Works good but the app needs improvement
Response from developer
Hi Swede, Thank you for the detailed and honest review! 🇸🇪💙 I'm delighted to hear that your eSIM worked perfectly during your trip to Sweden and that both the installation process and the service itself met your expectations. Reliable connectivity is exactly what we aim to deliver. I also want to thank you for your candid feedback regarding the app design. You're certainly not the only customer who has shared thoughts about the recent interface changes. Over the past months, we've been collecting a significant amount of feedback from our community, and many of the improvements currently being worked on are directly influenced by comments like yours. Our goal is to create an experience that is both modern and intuitive, and finding the right balance is incredibly important. Reviews like yours help us continue refining the platform. Thank you again for your support and constructive feedback. Hopefully we'll earn that fifth star on your next trip! 🌍✈️ Kind regards,
Terrible scamming company
Response from developer
Hi Sharmanitor, Thank you for taking the time to share your experience. I completely understand how disappointing and frustrating this situation must have felt, especially while traveling and depending on an unlimited plan to remain connected. Over the past months, we’ve been actively working on improving both response times and escalation visibility after receiving feedback from customers regarding support interactions and troubleshooting flows. We understand that generic responses can make customers feel unheard, and this is something we are continuing to improve internally with our support and product teams. At the same time, I would truly appreciate the opportunity to personally review your specific case in detail, including the usage behavior of the unlimited plan and the interactions you had with support, to better understand exactly what happened here. Please feel free to contact me directly at ricardo.mendez@yomobile.com and I’ll personally assist you throughout the review process and work with you toward a proper resolution. Thank you again for the honest feedback — it genuinely helps us continue improving.
Amazing 🤩
Response from developer
Hi Tixy! 💙🙌 Wow — thank you so much for such an amazing and honest review! Comments like yours truly mean a lot to our entire team because they reflect exactly the experience we work hard to provide every day 🌍📶 We know that online reviews can sometimes highlight difficult experiences, so seeing customers like you share positive and genuine feedback helps other travelers feel more confident when choosing us for their trips ✈️ We’re incredibly happy to know that you’ve found Global YO fast, affordable, and reliable — exactly as it should be 💪✨ Thank you again for your support and recommendation. We can’t wait to keep accompanying you on many more adventures around the world 🌎🥷
Confused.
Response from developer
Hi DF, Thank you for sharing your honest feedback with us. I completely understand why the recent changes in the app experience may feel frustrating, especially if you were already comfortable with the previous layout and primarily used Global YO for eSIM management. The latest updates introduced additional features such as calls, memberships, top-ups, and travel-related tools because many customers had been requesting a more complete travel connectivity ecosystem directly inside one app. However, we also understand that for some long-time users this transition can initially feel overwhelming or make navigation less intuitive than before. Feedback like yours is extremely valuable and is already being shared internally with our product and UX teams as we continue refining the experience and improving visibility for active eSIMs and plans. I’d truly appreciate the opportunity to personally hear more about your experience and help directly if needed. Please feel free to contact me anytime at ricardo.mendez@yomobile.com and I’ll personally assist you. Thank you again for being a long-time user of Global YO — we genuinely appreciate your support and feedback.
Achtung: Überladen
Response from developer
Kdoser Vielen Dank für dein ehrliches Feedback. Wir verstehen absolut, wie frustrierend es ist, wenn eine Verbindung nicht wie erwartet funktioniert — besonders auf Reisen 🌍 In den letzten Monaten haben wir bereits mehrere Änderungen an unserer App, Netzwerkauswahl und Supportstruktur vorgenommen, basierend auf Rückmeldungen wie deiner. Trotzdem wissen wir, dass noch Verbesserungen nötig sind, insbesondere bei einzelnen Netzwerkpartnern und Reaktionszeiten. Wir würden deinen Fall gerne persönlich prüfen und gemeinsam eine Lösung finden. Bitte schreib mir direkt an ricardo.mendez@yomobile.com mit deinen Reisedaten und der betroffenen eSIM 📩 Ich kümmere mich persönlich darum. Danke, dass du dir die Zeit genommen hast, deine Erfahrung zu teilen 🙏
Good customer service
Response from developer
Thank you so much for sharing your experience! 💙 We’re really happy to hear that everything ended up working perfectly and that Ninja Anastasia was able to assist you quickly and efficiently 🙌 Situations like this are exactly why our support team is available 24/7 — to make sure our travelers stay connected no matter where they are 🌍✨ We know that sometimes activation issues can happen due to device or network variations, so hearing that the replacement eSIM solved everything means a lot to us. Thank you as well for your patience during the process and for giving us the opportunity to help. We truly appreciate your trust in Global YO and hope your future trips are filled with smooth connections, amazing adventures, and stress-free travel 📱✈️💫
Get as far away as possible!
Response from developer
We’re truly sorry to hear your experience felt this way. We’ve recently been making major improvements to our support flow and app experience based directly on customer feedback, especially around activation guidance and response times. Please contact me directly at ricardo.mendez@gmail.com so I can personally review your case. Wishing you a smooth spring season ahead 🌸
QR code is not working
Response from developer
Hello, I love my country Nash! 🌟 Your review just put a huge smile on our faces! 😄 We’re so glad to hear that you’re loving your Global YO eSIM! 🙌💖 We appreciate your feedback about promotions, and guess what? We’re rolling out exciting promotions every week! 🎉✨ So keep your eyes peeled because there’s always something fun on the horizon to enhance your Global YO experience! Thank you for being a part of the Global YO family! If you have any more suggestions or amazing travel stories to share, we’re all ears! Here’s to many more unforgettable adventures ahead! Let’s YO! ❤️
