Great Customer Service
Service 👎
Response from developer
Hi Abdel, We're sorry to hear that your experience with Global YO didn't meet your expectations. We know that when you're traveling, staying connected should be simple and reliable, so we understand your disappointment. We're continuously reviewing customer feedback to improve the experience across connectivity, the app, and customer support. If you'd be willing to share a little more about what happened, please email me directly at ricardo.mendez@yomobile.com. I'll personally review your experience and see how we can help. Thank you for taking the time to leave your feedback. 💙
Super convenient
Response from developer
Hi Vitriol, Thank you so much for taking the time to share your experience! 💙 It truly means a lot to hear that you found Global YO convenient and that our pricing met your expectations. We're especially happy to know Marya and the rest of the team were there when you needed us. Sometimes the smallest misunderstandings happen while traveling, and we're always happy to work through them together. We'll make sure Marya sees your kind words—they'll definitely make her day! 😊 Thank you again for trusting Global YO and for recommending us. We hope to keep you connected on many more adventures around the world. Safe travels! 🌍✈️
Two eSIM cards didn't work. Support doesn't work at all.
Great but
Response from developer
Hi Portalur, Thanks so much for taking the time to share your experience with Global YO 🙏 While I’m glad to hear the app installation went smoothly, I’m really sorry that your overall experience didn’t feel as seamless as it should. The issue with the network switching between 3G and 5G can definitely be frustrating — especially if it impacts your ability to use your data consistently. What you're describing usually has to do with how local networks prioritize connectivity in real time, but we’re happy to take a deeper look into your case and provide suggestions or fixes. Also, thank you for the heads-up on the response time. That’s not what we aim for, and I want to ensure you’re attended to properly and quickly moving forward. 📩 Please write to me directly at ricardo.mendez@yomobile.com — I’m Ricardo, Customer Service Manager, and I will personally help get this resolved for you. Your feedback helps us grow. Let’s make this right 💚
USA eSIM doesn’t work in Alaska
Response from developer
Hi, Thank you for sharing your experience. We understand how frustrating it must have been to discover that your eSIM wasn't compatible with your destination after completing your purchase. We've been working on making destination compatibility much clearer throughout the purchase journey so customers have all the information they need before buying a plan. I'd really appreciate the opportunity to review your case personally. Please send me an email at ricardo.mendez@yomobile.com, and I'll investigate what happened and see how we can help. Thank you for bringing this to our attention. Your feedback helps us continue improving. 💙
Two eSIM cards didn't work.
Happy with global yo
Response from developer
Thank you, Didier! 💙 We really appreciate you taking a moment to recognize our team. We know that when something doesn't go as planned, getting a fast response makes all the difference. That's exactly what we strive for every day. Thank you for trusting Global YO, and we look forward to continuing to support you wherever your travels take you! 🌍✨
Sehr zufrieden
Response from developer
Vielen Dank für Ihre großartige Bewertung! 💙 Es freut uns sehr, dass Sie Global YO bereits in so vielen Ländern genutzt haben und sowohl mit unserem Service als auch mit unseren Preisen zufrieden sind. Besonders freut uns, dass unser Customer Support Ihr VPN-Anliegen innerhalb weniger Minuten lösen und die Kosten erstatten konnte. Vielen Dank für Ihr Vertrauen. Wir freuen uns darauf, Sie auch auf Ihren zukünftigen Reisen begleiten zu dürfen! 🌍✈️
Customer service nonexistent
A scam
Response from developer
Hi Jules, Thank you for sharing your experience. I understand how frustrating it must have been to repeatedly restart your phone just to regain connectivity, and I also appreciate you bringing up your concerns regarding the subscription and the support experience. Feedback like yours has helped us improve both our customer support response times and the visibility of optional services within the app. I'd really like the opportunity to personally investigate your case. Please email me at ricardo.mendez@yomobile.com, and I'll review both the connectivity issue and the billing concern with our technical and Billing teams. Thank you for helping us improve. 💙
Scam
Response from developer
Hi Jasmine, Thank you for taking the time to share your experience. I completely understand how concerning it is to notice charges you weren't expecting, especially when you can't easily find where to manage your payment information. We've recently introduced several improvements based on customer feedback to make subscriptions and optional services much clearer, while continuing to improve the app experience. I'd really appreciate the opportunity to personally review your account and investigate these charges with our Billing team. Please email me at ricardo.mendez@yomobile.com, and I'll personally follow your case until we have a complete answer. Thank you for bringing this to our attention. 💙
Credits periodically removed
Response from developer
Hi Rafih, First of all, thank you for being a long-time Global YO customer. Your loyalty makes your feedback especially valuable to us. I'm sorry to hear about your experience with your account credit and the difficulty reaching our support team. We've recently strengthened our support processes and continue improving how account balances and credit validity are managed based on customer feedback. I'd really appreciate the opportunity to personally review your account and the evidence you mentioned. Please email me at **[ricardo.mendez@yomobile.com](mailto:ricardo.mendez@yomobile.com)**, and I'll investigate this directly with our Product and Customer Experience teams. Thank you for bringing this to our attention. 💙
Terrible
Response from developer
Hi Bif, Thank you for taking the time to share your experience. I completely understand how frustrating it is to see a duplicate charge and then feel that your concerns weren't addressed. Over the past months we've improved our billing review process and customer follow-up to ensure these situations receive the attention they deserve. I'd really appreciate the opportunity to personally investigate your case. Please email me at **[ricardo.mendez@yomobile.com](mailto:ricardo.mendez@yomobile.com)**, and I'll review the duplicate charge together with our Payments team and keep you updated until we have a resolution. Thank you for helping us improve. 💙
Top Up problem No problem solve
Response from developer
Hi Sweety, Thank you for taking the time to share your experience with us. I completely understand how frustrating it must be to repeatedly encounter payment issues when trying to top up your eSIM, especially after trying for such a long time. We know that when you need connectivity, every failed payment matters. Based on feedback from customers like you, we've been continuously improving our payment infrastructure, expanding compatibility with more banks and payment methods, and strengthening our support processes to resolve these cases much faster. I'd really like the opportunity to personally investigate your account. Please send me an email at ricardo.mendez@yomobile.com with the email associated with your Global YO account and, if possible, the approximate dates when you attempted the top-ups. I'll personally review your case with our Payments and Technical teams to understand exactly what's happening and help get this resolved. Thank you again for bringing this to our attention. We truly appreciate the opportunity to improve. 💙
Can’t earn any YOYO$
Good price
Scam
Login error
Response from developer
Hi Annu, Thank you for bringing this to our attention. We completely understand how frustrating it is when you can't even log into the app—that should always be a smooth experience. Over the last few months we've been making significant improvements to the app's stability and authentication process based directly on customer feedback, and reports like yours help us continue improving. I'd really appreciate the opportunity to personally investigate what happened on your device. Please send me an email at ricardo.mendez@yomobile.com, including your account email, device model, and app version. I'll personally work with our Product and Technical teams to identify the cause and help get you back into your account as quickly as possible. Thank you for giving us the opportunity to improve.
