Great Customer Service
Service 👎
Response from developer
Hi Abdel, We're sorry to hear that your experience with Global YO didn't meet your expectations. We know that when you're traveling, staying connected should be simple and reliable, so we understand your disappointment. We're continuously reviewing customer feedback to improve the experience across connectivity, the app, and customer support. If you'd be willing to share a little more about what happened, please email me directly at ricardo.mendez@yomobile.com. I'll personally review your experience and see how we can help. Thank you for taking the time to leave your feedback. 💙
Super convenient
Response from developer
Hi Vitriol, Thank you so much for taking the time to share your experience! 💙 It truly means a lot to hear that you found Global YO convenient and that our pricing met your expectations. We're especially happy to know Marya and the rest of the team were there when you needed us. Sometimes the smallest misunderstandings happen while traveling, and we're always happy to work through them together. We'll make sure Marya sees your kind words—they'll definitely make her day! 😊 Thank you again for trusting Global YO and for recommending us. We hope to keep you connected on many more adventures around the world. Safe travels! 🌍✈️
Two eSIM cards didn't work. Support doesn't work at all.
Great but
Response from developer
Hi Portalur, Thanks so much for taking the time to share your experience with Global YO 🙏 While I’m glad to hear the app installation went smoothly, I’m really sorry that your overall experience didn’t feel as seamless as it should. The issue with the network switching between 3G and 5G can definitely be frustrating — especially if it impacts your ability to use your data consistently. What you're describing usually has to do with how local networks prioritize connectivity in real time, but we’re happy to take a deeper look into your case and provide suggestions or fixes. Also, thank you for the heads-up on the response time. That’s not what we aim for, and I want to ensure you’re attended to properly and quickly moving forward. 📩 Please write to me directly at ricardo.mendez@yomobile.com — I’m Ricardo, Customer Service Manager, and I will personally help get this resolved for you. Your feedback helps us grow. Let’s make this right 💚
