0/5 stars. Beware if you are an international traveler.
I had an awful experience with GlobeOne.
As an international traveler, I was required to upload proof of my hotel stay and my departure flight to register my eSIM. I provided screenshots of both, including my hotel receipt and flight confirmation, but my registration was repeatedly rejected with no meaningful explanation.
I was traveling between islands and didn’t have time to visit a Globe store immediately. When I finally made it to a Globe representative at a mall, I was told my number had already been forfeited because the registration wasn’t completed in time. To make matters worse, I was also told there would be no refund for the service I had already paid for.
The registration requirements were unnecessarily difficult for a tourist, the verification process failed despite me submitting the requested documents, and customer service offered no solution other than telling me I had lost both my number and my money.
I’ll be disputing the charge with my credit card company. There are plenty of other eSIM providers that don’t put customers through this kind of hassle just to get mobile data.
I would not recommend GlobeOne to international travelers.
As an international traveler, I was required to upload proof of my hotel stay and my departure flight to register my eSIM. I provided screenshots of both, including my hotel receipt and flight confirmation, but my registration was repeatedly rejected with no meaningful explanation.
I was traveling between islands and didn’t have time to visit a Globe store immediately. When I finally made it to a Globe representative at a mall, I was told my number had already been forfeited because the registration wasn’t completed in time. To make matters worse, I was also told there would be no refund for the service I had already paid for.
The registration requirements were unnecessarily difficult for a tourist, the verification process failed despite me submitting the requested documents, and customer service offered no solution other than telling me I had lost both my number and my money.
I’ll be disputing the charge with my credit card company. There are plenty of other eSIM providers that don’t put customers through this kind of hassle just to get mobile data.
I would not recommend GlobeOne to international travelers.
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Cannot send messages
I have enough load balance,already on roaming status even bought a roaming data but still cannot send a message through my globe number.kindly fix your service
A couple issues
First, there is no way to see which promo is being used and you can’t see when it expires. You tap on the unli data circle and you just get an error. Next, the app keeps notifying me to update to the latest version. But when I go to the App Store, there is no update!!!!!
Globe load
Easy and fast
Easy Pay
Very convenient and easy payment process. This is much better than going to the Globe customer care office and wait for your turn so you can settle your bills with customer service. Online payment is the best.
