Fix it
I haven’t been able to log in my account for the past 2 months on the app or online what’s wrong ?
Can’t log in
I hate this app! Can’t log in. Than when trying to get a email to get your username and password is impossible. I don’t even bother anymore
Trash
The company, website and the app are all absolute trash. Always crashing when trying to log in. Getting into a login loop and when you finally get in, you can’t save any profile updates.
App issues
App will not show most recent transactions. Shows a list from over a month ago and will not update. No way to contact Way2Go.
Buggy AF
It only works sometimes
Fix this
Worse app ever. Never connects to server and always gives me an error message. Still needs to be fixed! This is unacceptable.
Won’t log in
I have tried on pc,with different search engines. With and without WiFi, cleared my cache and still won’t sign me in.
Horrible horrible horrible
This app is horrible and customer service is even more horrible!
So I called to dispute a transaction that keeps showing up on my statements. Apparently it is a scam app that I picked up somehow from somewhere that has been taking $15 from my account every months for the past 5 or 6 months. I called customer service to dispute the transaction(s) and they tell me they are sending me whatever paperwork is needed to dispute them but that I only have 10 days to get them, fill them out and return them.
They also cancelled my card. Mind you…I need the information from the card they just cancelled to put on the paperwork when I get it.
Fast forward to today (day 6 of the 10 day deadline) I received the new card but have yet to receive the paperwork.
I have tried calling the customer service number for my state and get this…when you are prompted to enter the last 4 of your card….so I enter the last 4 numbers of the card I had the issue with because I haven’t activated the new one yet. Of course it tells me it’s been deactivated. So then I activate the new card right? Okay good. I then go onto the app and the last 4 number of the card that’s now on my app is not the first card number that I had issues with…AND it’s not the card I just got and activated….but it’s a completly diff last 4 of some other card that I am unaware of!!
So again I call the customer service line and now there is not even an option to where I can speak with a representative!! Seriously??? What the heck is going on over there at this business??
First thing first…you don’t cancel the card someone is simply calling to dispute that transaction and especially don’t do it without telling the customer!! Second…the most important thing you were supposed to do was send out the dispute paperwork because I only have 10 days to fill it out and return it. Third…and the biggest shocker…don’t make it to where the customer cannot speak with a representative no matter what the reason is! Fourth and last but not least if you are going to cancel a customers card at least have the decency to tell the customer before you do it just in case the customer has any questions!!
What kind of pony show are these clowns running??
Ohhh and I forgot to mention…don’t even bother trying to log onto their website because you cannot get past the password screen. It will take you right back to where you put your user name…over and over and over again!!
Somebody from this company needs to call me asap because I don’t have the slightest clue where this other card number came from that it on my app now and I need the paperwork to dispute the transaction..:NOT CANCEL my card!!
This is completly unacceptable!!
So I called to dispute a transaction that keeps showing up on my statements. Apparently it is a scam app that I picked up somehow from somewhere that has been taking $15 from my account every months for the past 5 or 6 months. I called customer service to dispute the transaction(s) and they tell me they are sending me whatever paperwork is needed to dispute them but that I only have 10 days to get them, fill them out and return them.
They also cancelled my card. Mind you…I need the information from the card they just cancelled to put on the paperwork when I get it.
Fast forward to today (day 6 of the 10 day deadline) I received the new card but have yet to receive the paperwork.
I have tried calling the customer service number for my state and get this…when you are prompted to enter the last 4 of your card….so I enter the last 4 numbers of the card I had the issue with because I haven’t activated the new one yet. Of course it tells me it’s been deactivated. So then I activate the new card right? Okay good. I then go onto the app and the last 4 number of the card that’s now on my app is not the first card number that I had issues with…AND it’s not the card I just got and activated….but it’s a completly diff last 4 of some other card that I am unaware of!!
So again I call the customer service line and now there is not even an option to where I can speak with a representative!! Seriously??? What the heck is going on over there at this business??
First thing first…you don’t cancel the card someone is simply calling to dispute that transaction and especially don’t do it without telling the customer!! Second…the most important thing you were supposed to do was send out the dispute paperwork because I only have 10 days to fill it out and return it. Third…and the biggest shocker…don’t make it to where the customer cannot speak with a representative no matter what the reason is! Fourth and last but not least if you are going to cancel a customers card at least have the decency to tell the customer before you do it just in case the customer has any questions!!
What kind of pony show are these clowns running??
Ohhh and I forgot to mention…don’t even bother trying to log onto their website because you cannot get past the password screen. It will take you right back to where you put your user name…over and over and over again!!
Somebody from this company needs to call me asap because I don’t have the slightest clue where this other card number came from that it on my app now and I need the paperwork to dispute the transaction..:NOT CANCEL my card!!
This is completly unacceptable!!
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Fixed
Something always wrong with this app they need to fix it are something
App
The App Hasn’t Worked Over In A Week I Have Emailed I Have Tried Redownloading And Also Let My State Know As Well
Hasn’t worked
I downloaded this app and have never been able to get into it. I haven’t even been able to register. It keeps saying server problems. I’ve uninstalled and reinstalled the app several times. Great start to using the app and overall experience. I think if you have an app that I’m sure many people need to use, then maybe it should work.
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Fix the issue
I’ve been trying log In but no luck on app or online. I entered my information just changed from English to Spanish then when try logging in again just keep showing logo for few seconds tap tap nothing been few days still the same and I rather use the app than calling the number
Update
Think the update caused issues my app was working great and now all of a sudden I can't filter through transactions or anything - hope they fix it soon
Trash
This app is trash. The website is trash. It’s like they didn’t even try to build a decent app or site. Complete garbage. Nothing works.
THE APP DELETED ALL OF MY TRANSACTIONS! At first it deleted the past months worth, now ALL is gone!
All transactions deleted! No one I can speak to! FIX THIS!!!!
Balance and transaction issues
Unable to see realtime transaction/balance updates since the beginning of August. Not sure if the balance is correct as i can’t see any deposits or withdrawals on the account in the app, although i know there have been some. This is so frustrating and inconvenient
Terrible
I just recently received this card in the mail and given the fact that this is a government program I feel like there should be SOMEBODY checking the website or the app to make sure it functions? I’ve been trying for hours just to create an account and register the card through the website but that was glitching so.i thought maybe id be able to go through the app. NOPE. Useless
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Not seeing recent transactions
Recent transactions are from the month before and I have to scroll down to see the recent month
Update Messed up Transaction List
They updated and ever since all transactions are listed backwards. New transactions are at the bottom and oldest are at top. And there’s not sort options to reverse it. Please fix!
Statement
I can't sometimes log in I can find where to get statements of my balance
