Poor service
Bikes are dirty and usually in bad conditions, no helmets, no phone holders.
Availability is also very limited.
Availability is also very limited.
waited half hour trying to stop ride
my first ride with go sharing and after a 12min ride, it would not open the helmet box and thus i couldn’t end the ride. kept getting billed while i was frantically trying to find a way to contact support. nothing in the app. had to google and find the chat interface on the web and have them unlock and end my ride. they at least credited the difference (though for the time i wasted they should’ve refunded me the entire ride!) and worse the refund was as a credit on the app so now i have to take another ride to use that or lose it. i wasn’t planning on using go again.
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Error
No m funciona
UI is a scam
Second time writing a review. The unlock helmet button rarely works. And if it doesn’t you are forced to end the ride (it is illegal without a helmet). However, attempting to end the ride will meet you with a “helmet not attached to cable” message which stops you from ending the ride. Not to mention the ONLY other way to end the ride is through the so called 24/7 support team which after 15 attempts still refused to take my call. Don’t waste your money. They are actively scamming users.
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New app destroyed everything
The new app shows only 1 scooter available, whose price is 6€ per minute for RESERVING, 1€ per minute for driving… they really messed everything up, switching to other scooter providers
Scam
Ich habe den Roller ausgemacht und konnte ihn nicht mehr starten. Ich war außerhalb des Abstellradius und wollte ihn schieben. Das hat auch nichg funktioniert. Ich habe den Roller stehen lassen und mir wurden 62€ abgebucht für eine 5 minuten fahrt👍👍👍
Failure of bikes and failure of app.
Looked at over a dozen bike. Most are not able to be used. Tried to messages customer service. They kept closing that chat after waiting 30 minutes to chat. The one bike I was able to use had a bad pedal and they charged me 2 euro for 30 seconds of use. Complete failure of the entire app and product and customer support.
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What a s h i t t y app it is!!!
On WiFi this app simply crashes and nothing happens at all. When selecting phone number there are literally every country available except… Australia and New Zealand. I guess the developers have not discovered them yet. And of course - the code doesn’t arrive so you cannot proceed. They do anything to stop user from using the service. Unbelievable!
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Broken payment system
I just can’t use it because the payment system is broken
App ist (auf englischer Sprache) komplett kaputt
Texte sind falsch bzw wahrscheinlich noch die Placeholder aus der Programmierung und irgendwie kann ich kein Moped reservieren weil ein Fehler aufgetreten ist 🤨
Prélèvement frauduleux
Attention préleve 300€ 1 mois apres sans aucunes raison , ne pas leur donner vos coordonnées bancaire , voleurs et escroc !!!!!
Disappointed
Today i was trying to get to my appointment and I decided to rent a scooter
-First one even though the app said the scooter has power it did not, and power started dropping after few minutes of the ride
-So I borrowed a second one and the glove box was broken and impossible to open
- so i walked to the 3rd one and it didn’t have any helmets and the steering was crooked
Im taking a train and I'm late for the appointment. This was a really disappointing experience!
-First one even though the app said the scooter has power it did not, and power started dropping after few minutes of the ride
-So I borrowed a second one and the glove box was broken and impossible to open
- so i walked to the 3rd one and it didn’t have any helmets and the steering was crooked
Im taking a train and I'm late for the appointment. This was a really disappointing experience!
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Response from developer
Merhaba, yaşadığın olumsuz deneyim için üzgünüz. Sana yardımcı olabilmek ve önerilerini değerlendirmek isteriz. Bunun için support@go-sharing.com adresine mail atabilir misin?
The poorest mobility service I’ve used anywhere in the world
I use a wide range of e-mobility vehicles across Europe and Turkey. GO is by far the poorest quality service and vehicles. Only yesterday I encountered two vehicles with either missing or dysfunctional helmets (safety pins ripped apart). Many have broken rear view mirrors etc.. none of these should be available on the app before they’re maintained but they are and when you hire them, it’s either difficult or impossible (in the case of a missing helmet) to end a hire.
There is practically no customer service to reach and refund requests are ignored
There is practically no customer service to reach and refund requests are ignored
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Response from developer
Hello, we are sorry for the experience you had. We value your feedback and would like to investigate the case. Can you send an e-mail to support@go-sharing.com about this?
Tech issues more often than not
Eindhoven has a big problem where the scooters cannot be hired. Issue has lasted a week now and it is unacceptable.
Response from developer
Hello, we are sorry for the negative experience you had. We would like to help you and evaluate your suggestions. Can you send an e-mail to support@go-sharing.com for this?
Is it app app a bug
Like their scooters more than felyx/check but using the app... its a nightmare.
Impossibile to register
I tried to register but when the payment method is required the app redirects me on safari to confirm, once confirmed by bank app safari rerouted me on the app that if i’ll press “Continue” redirects me back to safari. And this is an infinite loop. Horrible.
Cant get through payment
Every time Im trying to deal w anything from the netherlands its a fonplete pain in the a::
Neden 18,87 TL ücret çekildi üye olduğumda
Rezalet lütfen paramı geri iade edin zaten hemen geri sildim üyeliğimi böyle dolandırıcılık görmedim ben. Wieso wurde mir 18,87 TL abegezogen nur weil ich angemeldet habe so eine abzocke schickt mir mein Geld sofort zurück was soll das ?
Nul ne reconnaît pas le permis pour utiliser un scooter
Ne reconnaît pas le permis de conduire qui est français est officiel pour utiliser un scooter. App inutilisable
This is my code
JNQQ1O add it
