Horrible app
Response from developer
Hi Logan, we just wanted to follow up and check if you are still having trouble with starting or ending trips. Please contact support through About > Send Feedback in the app so our support team can assist. Thank you.
Can’t use shuttle service
Response from developer
Hi, thank you for your previous feedback. Currently, only the Palo Alto Network has shuttle service available in the app. We recommend reaching out to WPTransportation_RD@tesla.com for more information on the activation plans for the Fremont shuttle service.
Useless
App is slow unresponsive and terribly clunky UX
If I could give negative stars it would be -10
Response from developer
Hi! We just wanted to check in to see if you’re still experiencing the issue. If so, please open the app, tap the menu icon, and select Help at the bottom to email our team directly. We’ll be glad to look into this further once we receive your details. Thank you.
Terribly buggy and overcomplicated
Response from developer
Hi! We just wanted to check in to see if you’re still facing the issue. To help us assist you better, please tap the menu icon in the upper-left corner and select Help near the bottom to email our team directly. If possible, kindly include details such as screenshots, as this will help us work toward a quicker resolution. Thank you.
Hard to use
Response from developer
Hi, we appreciate your previous feedback. To better assist you, head over to the app's "about page" and select "send feedback". Provide us with the details of the issue encountered and we'll gladly assist you.
unable to complete rides
Response from developer
We apologize for the inconvenience you're facing with completing a ride. We're here to help you maximize your experience with the Tesla Go Carpool app and the rewards it offers. Please reach out to us through the About page then select Send Feedback, including any relevant screenshots, videos, and timestamps of the issue. Our team will promptly investigate and address your concern. We'd also like to inform you that we've just released a new app version 4.19 to fix bugs and enhance system performance. Thank you for your understanding.
Poor UI design
1. App doesn’t let me select the rider although I see a list available. There is no selection button or anything that does it. I hope the developers try to use the app themselves.
2. If the whole intent is to share rides the app should simply let me select an individual for the ride. The app doesn’t let me select the old people . Although the same people can easily text and make arrangement as a help anyhow. Again point of app is defeated.
3. Lot of people have already mentioned the complete trip so won’t repeat again.
4. I can’t copy the address in google maps directly. At the bare minimum if the app can’t support map you can atleast make it to start navigation in one of the apps.
The list is long but I really hope the developers try to use the app themselves and experience the front end. The ultimate objective of shared rides is not happening with this version for sure.
Response from developer
We appreciate the feedback and your taking the time to provide it. We can see the frustration in your list and want to help you make the most out of the app and the Tesla carpooling initiative like many other users are doing daily to get their rewards. The basics of making, starting, and completing rides are outlined in these articles with a couple specifically targeted Adding Companions and the Private Rides feature, https://support.liftango.com/en/support/solutions/articles/43000672836-how-to-create-carpool-bookings- https://support.liftango.com/en/support/solutions/articles/43000631385-private-rides-feature and https://support.liftango.com/en/support/solutions/articles/43000694030-carpool-adding-extra-passengers-companion. The completion of a ride is part of the Tesla policy for managing rewards, see https://ts.la/goteslahelp for details. When you have started a ride choose the directions icon (orange circle with an arrow) to open your device's default map app with the destination included, this is also outlined in the carpool bookings article above. Finally, please do not hesitate to reach out to us by navigating to the About page in the app and selecting Send Feedback, we are then able to help you out directly by understanding your profile, your selected network (Tesla location), and importantly how your trip requirements fall into the rest of the Tesla carpooling ecosystem.
No reminder to complete a trip
Response from developer
Hi! Thank you for your review! We appreciate your suggestion and might consider the ride auto-complete for future improvements, but please note Tesla's policy to complete the ride within 24 hours (status updates beyond 24 hours cannot be done). For Tesla policy and rewards concerns, contact ts.la/goteslahelp. Thank you.
App works well - incentives not paying out
App works well, the only feedback I can think about giving is make the trips more automated without having to manually complete ride. It’s not even an issue, just an idea to throw your way.
Response from developer
Thanks for the feedback. The idea of automatically completing a ride is a really good one. We have been considering this in our pipeline and it brings with it a lot of really cool challenges, which we like to tackle. Anyone having issues with their Tesla incentives just need to reach out to ts.la/goteslahelp. Happy carpooling!
App works well
Response from developer
Hello! Thank you for your positive feedback and for your suggestion. Happy carpooling!
