Technicalities
They refused to refund me because I had (stupidly) booked for the wrong day and “signed the rental agreement”. If you’re going to get me on technicalities within 2 hours of making the booking, and 24 hours before using it, I won’t be using your services.
0 Stars
Couldn’t recommend less. Had to move house, booked the van a month in advance. It wasn’t remotely in the area I had selected. Van was unlocked, no keys and was full of other people’s stuff. They told me it had wrongly been allocated to me and there were no other vans available. Awful service, don’t bother just go with traditional hire.
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Not as hard as people make it out to be
No issues with the app, straightforward to use. Do what it asks for and worked fine.. used it a few times now.
Do not ever rent their car!
They rented me a car in terrible condition — the side mirror was broken, and the car was covered in scratches and dents. Later, they tried to charge me $1500, even though I never damaged the car. All the scratches were already there, but I didn’t manage to take photos as proof. They will do everything they can to scam you and use your money to fix their old car. Don’t rent from them. You will regret it!
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Terrible service
Very fast to take my money and get my signature. Then took 30 minutes before I was even able to access the app to show me the location of the Van. Then when I got to the van, I can’t even access it because the App is buggy. Go with Orana, they were able to service me immediately.
