Need to do better!
Charging xtra 7 dollars for the process fee is insane . The app has problems when you try to renew your quote . They need to lower the cost for process fee when doing payments online . It’s a rip off and totally a scam of your money . Such a shame !!!
Scam Scam Scam
I thought it will be a good choice but they never answered the phone and don’t have any office if you you’re new don’t fall for this scam
horrible
this app always have something wrong with it and sometimes it won’t even load. i’ve had to pay late payment fees on my car insurance due to the app not being accessible for days.
The best Customer Service ever
So today I had the pleasure of speaking with Anthony Woodards! For some reason, I wasn’t able to pay my policy because of some technical difficulties that were going on with GoAuto. I got to the point that my policy ended up getting canceled because of it. I called today and spoke with a woman. She placed me on a brief hold and ended up hanging up on me. But that was a blessing in disguise because I got Anthony qthis time. Anthony discussed multiple solutions that we could do to get my policy going again. He did everything in his power to make sure I got my insurance policy back. The call ended up being an hour and 22 minutes. And after I received my insurance documents and signed my paperwork, he stayed on the phone to make sure I was able to get Into the app and set up my auto pay. People like Anthony are the reasons that people stay with certain companies. Because it’s more than just getting insurance it’s the feeling of security and knowing they’re gonna guide you and make sure everything is done right. So thank you again, Anthony you really made my day.
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Cheap is Cheap…
What I’m gonna say is it’s legal and cheap idk what else to say the app not great but I give 5 stars cause if your wanting cheap insurance here you go cheapest one I’ve ever found so if your like me and you like saving money here you go…
Pick up your call
I can’t renew my policy and they are not picking their call, I have been on the phone for more than 3 hours now, no response
You get what you pay for!
This insurance is one of the cheapest but it’s the worst you’ll ever get and I’ll tell you why.
1. The automatic payment set up doesn’t work
2. The app doesn’t show you a history of your payments
3. There’s no way to look at your statements
4 When you pay , you won’t get your receipts if you accidentally close the page before sending to your email
5. Speaking to a representative takes forever because no one answers the phone and waiting time can take forever!
1. The automatic payment set up doesn’t work
2. The app doesn’t show you a history of your payments
3. There’s no way to look at your statements
4 When you pay , you won’t get your receipts if you accidentally close the page before sending to your email
5. Speaking to a representative takes forever because no one answers the phone and waiting time can take forever!
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👎🏽
Been waiting to speak with someone for over a hour and this the second time this has happened, switching to a new insurance company TODAY! Poor service.
Meh
Straight up, you get what you pay for. This is the cheapest insurance I found for me and my wife. Yes the customer service suxxxx!!! The app is only good for making payments. That’s it. If you have issues with paying on time then your gonna have a problem because you so t be able to get ahold of anyone. I haven’t had the need to talk to anyone so it’s no issue for me. I make my payment without autopay every month and never had an issue. If you want better customer service than stop looking for the cheapest insurance. Go to the bigger companies.
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No
App never works and I can’t even pay my bill on the app
Don’t pick up call
They make you wait I for a long time on call I been trying to reach them out for 2 days now they won’t pick io call and don’t give me any report about my claim I get into accident I don’t even get a feed back or atleast message from adjuster nothing it’s been 10 days since the accident
The company is the problem not the app
Although there are app bugs, the biggest problem is needing assistance and sitting on hold for 30-40 mins at a time. I never get a response when I try to send a message and chat is never available. The site and the app doesn’t work either
Worse app ever
Tried to make my payment the day due keep saying error tried clicking “forgot user name” thought it was me same problem and they send you a notice like it’s your fault the app needs what ever it needs to be fixed this is unacceptable you call no one picks up and than you gone notify my dealer after your app tweaking out.
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No trabaja la aplicación
La aplicación casi nunca funciona ,muy mala experiencia
Very bad connection
I’ve been trying to renew my policy for three days and it keeps telling me that the system is down this is ridiculous
Sucks
Insurance sucks. Company and customer service sucks. App especially sucks and is not user friendly. Sucks.
Always Glitching
I have been trying for days to renew my policy, and every time I click to process the payment, it says the policy needs to be reloaded. I have checked for updates, logged out and then back in, and I have deleted the app and then downloaded it again, and it still does not work. The developers need to find better programmers to fix these issues.
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Unbelievable
I have been with this company for a very long time, years! Now they trying to charge me a 6.50 charge to process my payment!! Through the app mind you!! I’m blown away but the amount they are charging to process my payment!! Literally almost 7 dollars through the app! 7 dollllllaaaars!!!!wow blown away!! I thought using technology was better
!! Seeming to me it’s getting out of hand costly!! I will be looking into another insurance company!! I could go on and on!! Wow I’m blown away!!
!! Seeming to me it’s getting out of hand costly!! I will be looking into another insurance company!! I could go on and on!! Wow I’m blown away!!
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10/10 Do NOT recommend
If I could put zero stars I would. I’ve had a really frustrating experience with this insurance company. They constantly fail to process my auto-pay, and their app always seems to have issues when I try to make a payment manually. It’s stressful having to call or fix payment problems every month just to keep my policy active. I expected better reliability and customer service from an insurance company. Definitely disappointed and wouldn’t recommend based on my experience.
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Garbage
customer service? hasn’t been invented yet. claims?have fun waiting a year. recently I was told by “Debra”i’d receive my refund within a month well it’s been a month and now i’m told it can take 60 days.
