Terrible customer service
I’d avoid this casino app. The bonuses have ridiculous play-through requirements meaning you’re not likely to get through them with anything left as cash.
In top of that my bonuses weren't added instantly, so I played my deposit cash until I realized the issue. This was OK since I’d actually made some money.
I assumed this was something I did wrong at signup, so I tried again, and again no bonus. When I contacted support they added the bonus, but it made me play through my money first. There went my small profit.
Finished up my deposit bonus (ran out only halfway through the required play-through), decided this wasn’t for me, and tried to withdraw my cash.
It sat in pending before I saw a note asking for a document. I uploaded it, it didn’t say anything about the wrong info.
2 days later I contacted support again not to find out I had to take a picture of my computer screen and upload again. When were they planning on telling me?
I then explained my issue with the bonus, and instead of offering any credits or anything I just got “sometimes technology doesn’t work”.
I don’t trust them with my money so I’m waiting until I get my money out, then I’m closing my account.
In top of that my bonuses weren't added instantly, so I played my deposit cash until I realized the issue. This was OK since I’d actually made some money.
I assumed this was something I did wrong at signup, so I tried again, and again no bonus. When I contacted support they added the bonus, but it made me play through my money first. There went my small profit.
Finished up my deposit bonus (ran out only halfway through the required play-through), decided this wasn’t for me, and tried to withdraw my cash.
It sat in pending before I saw a note asking for a document. I uploaded it, it didn’t say anything about the wrong info.
2 days later I contacted support again not to find out I had to take a picture of my computer screen and upload again. When were they planning on telling me?
I then explained my issue with the bonus, and instead of offering any credits or anything I just got “sometimes technology doesn’t work”.
I don’t trust them with my money so I’m waiting until I get my money out, then I’m closing my account.
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1.9 stars average. Laughable
This would probably be less than 1.9 stars average if people could vote zero stars for this app. First of all, you cannot even review the site Golden Nugget or the app with Golden Nugget. You must do in the App Store. They also say that management looks at reviews being 1.9 stars they pretty much haven’t done anything to better than it seems zero stars for same game parlay which they call builders only give you certain choices to choose from in sports book 0 stars for refer a friend bonuses, which those are nonexistent. Played through $1800 on the app and received no bonus points or rewards so zero stars for that. One star maybe two for customer service. They are pretty nice but that’s just their job. They really don’t do anything to answer any questions just direct you to the app or want to send you a link no escalation to anything so if I could do zero stars for this app, I would and I would not recommend it anybody using it.
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Error, error, error
I've been playing this site since the onset and I've had issues almost since the beginning. It's pretty typical that out of 10 "new" slots - 9 of them error out & I can't play them (I play on an iPad Pro). It's not just new games, I have issues with slots every single time I go onto the site. Games I have gotten on before will error out at random. I've sent several emails to customer service and have never received a response. I have deleted the app & reinstalled - issues stay the same. I am giving it 1 star because the layout is better than most and it could have the potential to be one of the best out there, but their lack of customer service, support or response shoots down the good parts for me. Not even sure why I'm writing a review because, as I see from other reviews, nothing changes. They should, at the very least, give some type of bonus because it's very frustrating & it happens all the time.
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Not sure what is with all the bad reviews
Not sure why so many bad reviews. I have always gotten my withdrawals in the same day that I have requested them and I’ve never had a problem with them not being legitimate. I love all the games they have and they have a huge selection and if you reach out to customer service through chat on the app they have always resolved any issues I’ve had. I have won a pretty decent amount of money over the time I’ve been playing on here also.
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SCAM ALERT
They force you into signing up for a Play+ account to get your money. They will lie to you as well. If you find yourself in a similar situation please report them to your states attorney general or other appropriate place for reporting predatory behavior. I have the chat transcripts of them trying “selling “ me on play+. I also have screen shots of the errors when attempting other withdrawal messages. Conveniently the chat support didn’t care about these messages. SCAMMY MC SCAM SCAMMERS. I invite a response from the owner on this review. The fact that won’t should prompt Apple to save its users. Just look at the reviews.
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