Uninformed Customer Service
Like the other reviews I noticed the app completely turned off being useful. No longer able to buy tickets on the app and when I did buy them from the website the app doesn’t sync to show the tickets purchased. Customer service was absolute no help. They couldn’t tell me why the app wasn’t functioning (I asked several times) and they only kept saying we email tickets now. Why didn’t they just say we retired the app and it no longer has a purpose? Goldstar is a complete waste now! What poor communication and transparency in what is going on with their customer base. Epic fail!
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Sad
I went and updated the Goldstar app and on the Goldstar app, it said important update very retiring our app. This is sad because I spent a lot of time putting my information in and now I can’t even use the app. Now you have to go to the website in order to do anything. When you go to the website you don’t put in any information you just pick what you want and you put your name your email and your phone number and you purchase from there what happen Goldstar why couldn’t you email any of your customers to let them know.
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Your latest updated has ruined this app
Why ruin a good thing? I can no longer see a list of shows available. I see a weekly calendar with dates and times and have to click each daily link separately to see if I’m interested in the show. Can you please un-update the app to make it user friendly once again?
Used to be much simpler to use!
Before Covid you could save your CC and this
made checking out much faster, simpler and easier. I’m not sure why it was changed, when I inquired I was not given any type of satisfactory answer.
Also customer service used to be outstanding
Even though it was mostly by email, it was quick and attentive
Now it is cumbersome, slow and not fun
made checking out much faster, simpler and easier. I’m not sure why it was changed, when I inquired I was not given any type of satisfactory answer.
Also customer service used to be outstanding
Even though it was mostly by email, it was quick and attentive
Now it is cumbersome, slow and not fun
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I have found to be impossible. I need a mentor for this site, but there is not one
This is not a user friendly site. I have found it to be extremely difficult to contact a person when I may have questions about anything. In fact, I have never been able to get an answer to any of my questions because I obviously do not know how to use the site. Getting help to assist me I have found to be impossible. I need a tutorial. If personal contact is not an option for this site, then a robot tutorial would be extremely helpful!!
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