Uninformed Customer Service
Like the other reviews I noticed the app completely turned off being useful. No longer able to buy tickets on the app and when I did buy them from the website the app doesn’t sync to show the tickets purchased. Customer service was absolute no help. They couldn’t tell me why the app wasn’t functioning (I asked several times) and they only kept saying we email tickets now. Why didn’t they just say we retired the app and it no longer has a purpose? Goldstar is a complete waste now! What poor communication and transparency in what is going on with their customer base. Epic fail!
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Sad
I went and updated the Goldstar app and on the Goldstar app, it said important update very retiring our app. This is sad because I spent a lot of time putting my information in and now I can’t even use the app. Now you have to go to the website in order to do anything. When you go to the website you don’t put in any information you just pick what you want and you put your name your email and your phone number and you purchase from there what happen Goldstar why couldn’t you email any of your customers to let them know.
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Your latest updated has ruined this app
Why ruin a good thing? I can no longer see a list of shows available. I see a weekly calendar with dates and times and have to click each daily link separately to see if I’m interested in the show. Can you please un-update the app to make it user friendly once again?
Used to be much simpler to use!
Before Covid you could save your CC and this
made checking out much faster, simpler and easier. I’m not sure why it was changed, when I inquired I was not given any type of satisfactory answer.
Also customer service used to be outstanding
Even though it was mostly by email, it was quick and attentive
Now it is cumbersome, slow and not fun
made checking out much faster, simpler and easier. I’m not sure why it was changed, when I inquired I was not given any type of satisfactory answer.
Also customer service used to be outstanding
Even though it was mostly by email, it was quick and attentive
Now it is cumbersome, slow and not fun
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I have found to be impossible. I need a mentor for this site, but there is not one
This is not a user friendly site. I have found it to be extremely difficult to contact a person when I may have questions about anything. In fact, I have never been able to get an answer to any of my questions because I obviously do not know how to use the site. Getting help to assist me I have found to be impossible. I need a tutorial. If personal contact is not an option for this site, then a robot tutorial would be extremely helpful!!
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Orange County Goldstar
Simplest place to find out what’s going on in Orange County for entertainment. I wish you had a place for places to dance especially for people over 40 or 50 just a suggestion. I wish she had someone that actually would call up to help people don’t know how to use the computer. I am 74 and the doctor just not good with computers. I love your service. I’m sure you could afford somebody that could answer questions. All centers around customer service. Which would you rather do talk to dr or text him on an iPhone I am old fashion. I realize manage important thing, but Goldstar is a service. Try to get better service by actually living people talk if they have a question or if they have a problem. Tj. Recently saw to kill a Mockingbird. Great production. But Segerstrom was too big. For plays. Should’ve been in one of the smaller theaters but they were not have made so much money. And can you also less crowded than LA? That’s why we live here. Smile. Do you also have discounted tickets for event. Senior citizen discounts have to say 10 or 20%. TJ. DC
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Bad
We all know there are great shows going on all the time, but I cannot stand getting spam Emailed multiple times a day for the same freaking shows it’s constantly over n over everyday same emails same shows. For this reason, I have completely turned off and will not buy anything from this place again I will spend my money elsewhere for somebody that does not spam me to death.
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Terrible support
I contacted customer service to see if it were possible to get credit for two tickets as two of our party came down wit$ COVID. I was told they would check with the venue but woke up to an email saying all of our tickets were cancelled but we got credit. I have been trying to get in touch with support to see if this can be fixed. No such luck. Absolutely devasted since it was for a holiday family tradition that they ruined as we cannot get tickets anywhere else.
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Deceiving and disappointing.
The app showed that a deal had pricing for peak hours and non-peak hours for about 10 bucks difference. I wanted peak hours so I purchased the peak hour fee only to find out they didn't have peak hour available for the day as promised. So, I just chose non-peak hour that was available hoping that they refund me the difference.
Nope.
The customer service told me that they cant because they are obligated to pay the peak hours to the business even when I chose the non-peak hour.
What kind of cow manure is that?
Why couldn't they just show me the date and time that was available first before charging me and have me pay the appropriate price from the beginning?
How would you like to prepay for a full buffet only to find out their leftover food is rice and beans through out the night?
Very deceiving and disappointed.
Nope.
The customer service told me that they cant because they are obligated to pay the peak hours to the business even when I chose the non-peak hour.
What kind of cow manure is that?
Why couldn't they just show me the date and time that was available first before charging me and have me pay the appropriate price from the beginning?
How would you like to prepay for a full buffet only to find out their leftover food is rice and beans through out the night?
Very deceiving and disappointed.
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Ok but Watch out
Goldstar appears to be a reseller with few if any ties to the service /event your paying for. They will hang you to deal with the merchant who may pretend you did not purchase their event or service. Who ends up with the funds, who knows ? All i personally know is you’ll bounce around for a return until your ignored altogether.
When it works it’s only ok, when an event is cancelled or changed .. good luck
When it works it’s only ok, when an event is cancelled or changed .. good luck
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Worst experience with app
I am very disappointed with this app. I tried to purchase tickets to Monster Jan for my sons birthday I placed my order and received my confirmation email. And comes to find out 2 day later that they couldn’t fulfill my order. So then When I tried to purchase them again With only 4 tickets, they didn’t have anymore. They only had 3 and it wouldn’t even process my order. I’ve contacted support. And all day. We kept going back and forth they couldn’t fix my problem. I even went to the trouble of contacting my bank to see if there was a problem with my credit card. And nothing. So I am never going to use this app again. Now i am embarrassed for recommending this app to some friends and family.
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SCAM ALERT
I’ve been searching for a fun event for my upcoming birthday. I was interested in a hotel with a rooftop party. “Dance Party at Ravel Penthouse” They stated that a Birthday package is available for an additional charge. But the charge was not stated. So I clicked “text” for further info. The person who responded said, and I quote “please text ##########” So I did. And the response I received from this person was “To where?” So at this point, the unprofessionalism was clearly apparent. So I began questioning. And they had NO ANSWERS. All this person did was argue with me, asking ME why I was texting them... Need I say more?
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Absolutely beautiful !
What fabulous voices... I just wish the Meyerhoff technical people would have provided audio support that would do justice to such phenomenal voices. If you were not seated front and center the space of the theater drowned out the the full enjoyment of the production. The Choir was perfect the venue did not support the audiences ability to fully appreciate their reputation. Five star performance two stars for venue audio.
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Great concert and venue !
The show was really fun and well planned . Timing was excellent artists were all amazing . The bonfyre did a good job Robin thicke and Fantasia were awesome !
I enjoyed the venue immensely . Had great seats in the orchestra ! Ushers were kind and attentive . Ambiance was clean and spacious well lit . Sound was great ! It was my first time at the Microsoft Theater but I’m definitely going to concerts at this venue in the future!!!
I enjoyed the venue immensely . Had great seats in the orchestra ! Ushers were kind and attentive . Ambiance was clean and spacious well lit . Sound was great ! It was my first time at the Microsoft Theater but I’m definitely going to concerts at this venue in the future!!!
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Amazing Show
Our show was unexpected. Our scripts are supposed to be exactly—- but they will have ad libs as well as background noises (fight with clamor — but was a too pause after a hitting). The entire actors were also laughing. And their ads re: Lux Soap?
Congratulations to the show!!
Congratulations to the show!!
Food, events, concerts n fun
There are a lot of apps that offer empty promises of discounted n free stuff, but Goldstar is the real deal. I have gotten free tickets to all kinds of events from comedy to concerts. The app is not only great because of the Comp tickets, but it a great way to stay keyed n on all kinds of events that are reasonably $$$. I used Comp tickets to celebrate my sons 21st bday, to have a romantic date w/ the hubby n to have a few girls nights. So if ur looking for something fun to do, look on Goldstar before you spend an arm n a leg somewhere else.
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Tricky
Be careful with how you purchase your tickets from Goldstar. I noticed that the child ticket was pre-filled with 1. So I zeroed our the child quantity and added 5 adults. When I checked out, I received a notice that all sales are final and agreed to it. When I got my confirmation, I ended up purchasing 6 tickets. It appeared that the child ticket was not removed after all or it was re-populated. Add the adult tickets first if you have no child in your party then zero out the child. That might work. I contacted their support and explained what happened. They were nice enough to apologize explained that all sales are final. Well... this is my final event purchase using Goldstar too! Good luck to you all and don’t bother trying to get a refund from Goldstar.
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Great Service
I stay abroad in Puerto Rico most of the year. When I fly into the states, mostly New York, Goldstar is my event planner. I can browse the happenings in the city, get tickets and round out my itinerary in advance of any trip I take. Usually at a discount. Fun stuff. Happy I found them!
Cancelation policy
Who is reading the fine print on canceling an order when they’re Ordering???
Very disappointed to learn that even though I canceled in plenty of time my refund is on the form of a credit. God knows When I’ll be able to make another purchase for that exact amount. Just refund the money and let US decide when and If we want to use your services again.
Very disappointed to learn that even though I canceled in plenty of time my refund is on the form of a credit. God knows When I’ll be able to make another purchase for that exact amount. Just refund the money and let US decide when and If we want to use your services again.
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West Village Food and History Tour
My husband and I thoroughly enjoyed the tour. Our guide, Matt, was knowledgeable and personable. His knowledge of the area was excellent. The food stops were all delicious. We met extremely nice people and had a marvelous day. We will definitely book other tours. Thank you.
