Well Done
Thanks for it service desk app. That enhances our help desk processes.
Archived App (Last seen on 24 Apr 2025)
This is an archived listing of the app previously available on the App Store.Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.
About
Empower mobile support teams to manage and resolve organizational issues from anywhere, anytime. This IT service management tool streamlines case monitoring, intervention recording, and closure, adhering to ITIL best practices for efficient IT service delivery.
✓Remote case management
✓Monitor organizational cases
✓Record interventions
✓Change case status
✓Close cases
✓ITIL best practice adherence
✓IT Service Management
Show original description
What's New in Goo Service Desk
3.1
March 16, 2023
Add new feature for controling single device login at a time
User reviews
FAQ
What is Goo Service Desk?
Goo Service Desk is a mobile IT service management application designed to help support teams handle and resolve organizational issues remotely. It allows users to monitor cases, record interventions, and manage case statuses efficiently.
Is Goo Service Desk free to use?
Yes, Goo Service Desk offers a free ITIL-Ready Service Desk Freemium version. This allows users to experience its core functionalities without initial cost.
What devices does Goo Service Desk support?
Goo Service Desk is available for iPhone, iPad, and iPod devices. It is designed for mobile staff to manage issues on the go.
How often is Goo Service Desk updated?
The latest version of Goo Service Desk is 3.1, which was last updated on March 16, 2023. This indicates a commitment to ongoing development and improvements.
What are the benefits of using Goo Service Desk?
Goo Service Desk aims to provide a Better Experience, Faster Service, and Lower Costs for IT departments. It simplifies and consolidates service management with an enterprise ITIL-Ready Mobile Service Desk.
How do I set up Goo Service Desk?
After installing Goo IT Service Manager, you need to set the working URL of Goo Mobile using the button in the bottom right corner of the login screen. The app is designed for straightforward setup.
Can I try Goo Service Desk before committing?
Yes, you can try the demo of the mobile app by installing it and logging in with the provided demo credentials: username 'technician' and password 'demopassword'.
Does Goo Service Desk have ads?
No, Goo Service Desk does not contain advertisements. The application is free to use and does not display ads to users.
