Gopuff User Reviews

Customer Experience

Positive experience83.7% of reviews
Neutral1.9% of reviews
Negative experience14.4% of reviews

~ Based on 4,564 written reviews from the US App Store.

What users say

Is Gopuff Safe?

Gopuff - Grocery Delivery appears safe based on user ratings. AppsHunter Safety Score for Gopuff is 96/100.

This assessment is based on 260,356 user ratings, with an App Store average of 4.8/5.

Safety Analysis

94.9% of ratings point to a safe experience
1.1% of ratings suggest some concerns
4.0% of ratings point to a risky experience

~ Based on 260,356 App Store ratings for Gopuff.

Is Gopuff Legit?

Gopuff - Grocery Delivery appears to be a legitimate app. AppsHunter Legitimacy Score for Gopuff is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Great sweet

Great customer service

Hi

Gopuff me is a really really great place to shop at

Good Service, So-so App

My main issue is that even though I have my delivery address set, it shows the location as somewhere else so the delivery people get confused and leave my items at the wrong location.

Fast service

Your driver was awesome

I love GoPuff

Very very great app for anything and I mean everything you need

Thank me later

This rating is for the app, not the service

The new app is so unnecessarily confusing. I don’t want to receive chat GPT-style answers, I want to use a search engine and browse the results normally. It’s so much harder to find things now.

Outstanding service Juliana is awesome

Juliana, thank you for your fast service and the Gopuff team. I hope my tip was sufficient of $13. You got here so fast it was incredible and when I told you I was very anxious and having panic attacks because I’m going to start radiation treatment post state cancer surgery that has moved to my pelvic lymph nodes, you said your mom went through her own “cancer journey” and reassured me it’ll be OK don’t be afraid and the fact that you’re also a nurse made it all more helpful and calming. If I could afford a $100 tip I would give it in a millisecond. Lots of love to you and your loved ones.
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Useful

It is what it is. If you’re lazy like me, it’s really useful.

Vape

Ordered it and it doesn’t work. Nothing comes out

Delivery

The drivers I have encountered are super friendly and courteous!!

Love it

I’ve been using Gopuff for a few years now and for the exception of a few one offs I’ve been very satisfied so convenient and prices are not up charged very much! Get the fam subscription or no delivery fees and special deals

Genial.

Gracias

Living up to the hype

Best thing since cheesesteaks 🦾

wicked convenient

fast, reliable, good customer support

Awesome

Thank goodness

New UI and AI features are trash

I’ve been using this app for the better part of a decade and I’ve never been so disappointed as to see the hack job they’ve done to what used to be a sensible UI design with useful features and organization. The new Auto add items feature is very scummy, especially since you have to opt out by default, and they’ve decided to do away with a useful Home Screen with what resembles AI image slop of previous items you’ve bought. Anything useful has been tucked away at the bottom of the screen with a few tiny icons. A great use case for “not everything needs to have an AI chatbot shoved up its butt”. Was a decent app, not too confident in its current trajectory.
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Very fast

Love ordering for a late night snack

Driver

Excellent customer service

Very very fast

I love this app so much it’s very fast and efficient

Not great this time

Items have been thrown in the bag. The toilet roll bag has opened. There is butter over everything