GoTo User Reviews
Customer Experience
~ Based on 505 written reviews from the US App Store.
What users say
Summarized from real user reviews of GoTo. Based on 143K reviews and a 4.8/5 average, it highlights the 6 positives and 11 negatives reviewers mention most about this Business app.
Positive things
- 👍Easy to use
- 🚀User simplicity (click and go)
- 🚀Quick and easy to use
- 🚀Reliable and no glitches
- 🚀Excellent phone service
- 🚀Works fantastically
Negative things
- 🐛Cuts out sometimes
- 🐛Impossible to erase missed calls
- 🐛Drops calls everytime
- 🐛Ringtone not loud enough
- 🐛Buggy
- 🐛Drops calls, no incoming audio
- 🐛Warm Transfer & Hold Glitches
- 🐛Voicemail Alerts Issue
- 🐛Consistently difficult
- 🐛Very bad app and drains battery
- 🐛Doesn't Ring Through
Is GoTo Safe?
GoTo appears safe based on user ratings. AppsHunter Safety Score for GoTo is 96/100.
This assessment is based on 142,981 user ratings, with an App Store average of 4.8/5.
Safety Analysis
~ Based on 142,981 App Store ratings for GoTo.
Is GoTo Legit?
GoTo appears to be a legitimate app. AppsHunter Legitimacy Score for GoTo is 90/100.
Based on 90 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
I’ve copied and pasted session number and it isn’t taking it. I’m not making a login and giving my information for a one hour session. These people didnt tell me this was going to be an ordeal. Screw this
The appearance of the applications are different, yet the functionalities are similar. I’ve conversed and typed communications in real time to people in foreign countries using these applications: Africa, Europe, China, India, and Japan! Amazing!
It is hard to take any of the notifications seriously when the app bugs you to update. My phone automatically updates all apps periodically. Cut it out.
Great for webinars great experience
Incoming calls come in so overwhelmingly loud on mobile and without notice. It is physically painful to my ears. You have undoubtedly caused me hearing damage. Please make an option for the ringtone. I do not need verdun in my ear everytime someone calls.
The audio quality is very bad and then the fact that it only stays for two weeks and then it goes away It’s not conducive to learning
It is good yeah working well with me.
Why would the update change a true dark mode (black) to - blueish grey? Can you please give a toggle or bring back the true dark mode?
Good app but it needs to directly support AirPlay, mirroring doesn’t put audio on the TV
Seems like recently video has been hit or miss mostly miss
I tried to cast from my apple phone to a smart tv and only video casted the audio was only from my phone. Very poor audio.
Good
Super, ele é completo para trabalhar em equipe e tem uma ótima equipe de suporte 24h
I started on time, but sound didn’t work. After missing over 5 minutes I exited and logged back in. Then it worked. Why is there no speaker on/off button?
Big fan of this product. Enhances our business significantly
Give us access to change the ringtone, add Apple CarPlay support/app. Text messaging still needs work. Some times picture messages go through and for others they don’t. That can be frustrating.
Huge pain to cancel my Grasshopper account with GoTo support over the phone; received cancellation confirmation complete with case number and date in email. Still kept getting billed for three more months until I caught it. I’m sure it would have continued. Finally got a refund with a support team member who was helpful, but getting continuously billed after a cancellation erodes trust and feels extremely scammy. It should not be that difficult to cancel a subscription to an App.
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Using GoTo for my business since last 1 year and its easy to use and a great app. Only thing I would like is a “Search” feature in the app for text messages.
I could not find the app to download GoTo
It is hard to take any of the notifications seriously when the app bugs you to update. My phone automatically updates all apps periodically. Cut it out.

