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GoTo

GoTo

Call, Chat & Meet

144K ratings
667 reviews
#69 in free Business
💼 Business
📊 Productivity
Free

Details

  • Released
  • Updated
  • January 15, 2020
  • September 24, 2026

Developer

GoTo Group, Inc.
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About

This app offers a comprehensive suite for business communications, including calling, messaging, and virtual meetings. It facilitates team collaboration, customer engagement through a multi-channel inbox, and seamless participation in online events. Stay connected and productive from anywhere with this all-in-one mobile solution.

✓Voice, video, and messaging in one app
✓Multi-channel shared inbox for customer engagement
✓Virtual meetings, trainings, and webinars
✓Switch between multiple business numbers
✓Automatic text replies to missed calls
✓Team collaboration tools
Show original description

What users say

Summarized from real user reviews of GoTo. Based on 144K reviews and a 4.8/5 average, it highlights the 6 positives and 11 negatives reviewers mention most about this Business app.

Positive things

  • 👍Easy to use
  • 🚀User simplicity (click and go)
  • 🚀Quick and easy to use
  • 🚀Reliable and no glitches
  • 🚀Excellent phone service
  • 🚀Works fantastically

Negative things

  • 🐛Cuts out sometimes
  • 🐛Impossible to erase missed calls
  • 🐛Drops calls everytime
  • 🐛Ringtone not loud enough
  • 🐛Buggy
  • 🐛Drops calls, no incoming audio
  • 🐛Warm Transfer & Hold Glitches
  • 🐛Voicemail Alerts Issue
  • 🐛Consistently difficult
  • 🐛Very bad app and drains battery
  • 🐛Doesn't Ring Through
See all reviews

What's New in GoTo

2026.10.1

September 24, 2026

General: Bug fixes & improvement Voice: Personalize incoming calls by picking a ringtone from a library of sounds Inbox: - Start a new conversation with someone from a closed conversation - Send up to 1GB of files in each message — media now in full resolution Voice: Turn on local dialing to automatically match your caller ID to your recipient's area code

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Charts

Top Free

📉 69-2

Business

This app dropped -2 positions in Business chart.

Last updated on October 8, 2026.

User reviews

Most RecentHighest RatedLowest Rated

those darn flashing boxes !

I switched from Zoom to go to… Overall, it's been a decent experience. The most annoying thing to me is the way whoever is talking has their frame light up every time they make a sound or talk. With two people talking it's quite distracting and feels like a commercial strip with neon signs flickering. Wish they would at least create a feature where you could turn that option off. I can see where it might be a desired feature in a large group meeting, but with a small group it's completely annoying. I also would prefer if it was like Zoom or FaceTime where the person you are calling takes up most of the frame and the caller is much smaller or can be swiped off the frame. I do therapy sessions with two people 90% so I would much prefer to have the full screen for the person I am calling…
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Dating dudeDating dude

Call

Excellent app, thank you.
Kehinde AKehinde A

Great app

Use this app daily. Great to use
Edub999Edub999

Delete Option

This app is ok. The Spam calls increased and I can’t blame that on the app. However, where is the delete all option for text messages? How do I block numbers in bulk?
Bernie FaithfulBernie Faithful

Reliable

I just wanted to let everyone know that this program is very helpful and reliable.
painfulprogramthisispainfulprogramthisis
See 662 more reviews

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User experience

🐞

Reported Bugs

5 issues

Audio issues

Bug

Missed calls not showing up

Bug

Voicemail not working properly

Bug

App freezing/crashing

Bug

Compatibility issues with older devices

Bug
✨

Requested Features

5 requests

Mobile - ability to do Q+A from mobile devices

Feature

Ability to choose ringtone

Feature

Calendar integration like previous app

Feature

Monitor multiple lines concurrently in app

Feature

Easy way to add contact who just called

Feature

FAQ

What does the GoTo app do?

The GoTo app provides a unified platform for business communications. It allows users to make calls, send messages, host and join virtual meetings, trainings, and webinars. It also includes a multi-channel inbox for engaging with customers across various platforms like SMS, social media, and web chat.

What are the key features of GoTo?

Key features include integrated voice, video, and messaging capabilities, a shared inbox for team customer service, the ability to switch between multiple business numbers, automatic text replies to missed calls, and participation in virtual meetings with features like polls and breakout rooms.

Is GoTo free to use?

Based on the provided information, the app is listed as free. There are no mentions of subscription fees or in-app purchases for core functionalities.

Who is the target audience for GoTo?

This app is designed for professionals and businesses that require a comprehensive solution for managing internal team communications and external customer interactions. It's ideal for those who need to stay connected and productive while working remotely or on the go.

How does GoTo help with customer engagement?

GoTo facilitates customer engagement through its multi-channel shared inbox. This feature allows teams to manage SMS, social media, and web chat conversations in one place, assign them to team members, and resolve them efficiently, ensuring timely responses to customer inquiries.