GoTo

GoTo

Call, Chat & Meet

143K ratings
658 reviews
#75 in free Business
💼 Business
📊 Productivity
Free

Details

  • Released
  • Updated
  • January 15, 2020
  • September 17, 2026
GoTo screenshot #1 for iPhone
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About

This app offers a comprehensive suite for business communications, including calling, messaging, and virtual meetings. It facilitates team collaboration, customer engagement through a multi-channel inbox, and seamless participation in online events. Stay connected and productive from anywhere with this all-in-one mobile solution.

Voice, video, and messaging in one app
Multi-channel shared inbox for customer engagement
Virtual meetings, trainings, and webinars
Switch between multiple business numbers
Automatic text replies to missed calls
Team collaboration tools
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What users say

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+1

What's New in GoTo

2026.10.0

September 17, 2026

General: Bug fixes & improvement Voice: Personalize incoming calls by picking a ringtone from a library of sounds Inbox: - Start a new conversation with someone from a closed conversation - Send up to 1GB of files in each message — media now in full resolution Voice: Turn on local dialing to automatically match your caller ID to your recipient's area code

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Charts

Top Free

📈 75+8

Business

This app rose +8 positions in Business chart.

Last updated on September 18, 2026.

User reviews

Awful Call Quality

I had this for 1.5 years and at least 50% of the time I dropped calls, had no service and had to call the client back on my personal cell. When I tried to cancel they had locked me into a 3 year contract and made me pay the remaining balance.

Good but phone delay

Good app to use. Pretty easily and user friendly but the phone delay is a huge drawback. Seems non of the updates fixes the issue. About 1-2 second delay between the other caller. Can be annoying when both try to speak and both stop to listen and speak again...... Need to inform the other party of the phone lag ahead of time.
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Interesting and powerful

This is an interesting solution to phone systems. Still new to the system but it’s been easy to use and works well, so far.

Worst soft phone app ever

I hate go to. But this app makes it impossible to get things done. The connections suck their delayed. They always have problems getting a connection on the mobile app while I’m sitting here on Wi-Fi users don’t get their calls. I’m an administrator of this and I’m stuck with this app because of the integration and it is definitely the worst thing I’ve ever seen.
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For work

Easy to use. Clarity is great. Love being able to take calls anywhere I travel!

Developer apps

User experience

🐞

Reported Bugs

5 issues

Audio issues

Bug

Missed calls not showing up

Bug

Voicemail not working properly

Bug

App freezing/crashing

Bug

Compatibility issues with older devices

Bug

Requested Features

5 requests

Mobile - ability to do Q+A from mobile devices

Feature

Ability to choose ringtone

Feature

Calendar integration like previous app

Feature

Monitor multiple lines concurrently in app

Feature

Easy way to add contact who just called

Feature

FAQ

What does the GoTo app do?

The GoTo app provides a unified platform for business communications. It allows users to make calls, send messages, host and join virtual meetings, trainings, and webinars. It also includes a multi-channel inbox for engaging with customers across various platforms like SMS, social media, and web chat.

What are the key features of GoTo?

Key features include integrated voice, video, and messaging capabilities, a shared inbox for team customer service, the ability to switch between multiple business numbers, automatic text replies to missed calls, and participation in virtual meetings with features like polls and breakout rooms.

Is GoTo free to use?

Based on the provided information, the app is listed as free. There are no mentions of subscription fees or in-app purchases for core functionalities.

Who is the target audience for GoTo?

This app is designed for professionals and businesses that require a comprehensive solution for managing internal team communications and external customer interactions. It's ideal for those who need to stay connected and productive while working remotely or on the go.

How does GoTo help with customer engagement?

GoTo facilitates customer engagement through its multi-channel shared inbox. This feature allows teams to manage SMS, social media, and web chat conversations in one place, assign them to team members, and resolve them efficiently, ensuring timely responses to customer inquiries.