What happened
This app used to be so user friendly. I would just Face ID and log in and I could handle anything within 5 minutes.
Now It doesn’t save any of your information. Every time, I have to sign in like it’s my first time using the app. Then I have to search for my account each time I go to pay a bill, again like it’s my first time.
Horrible
Now It doesn’t save any of your information. Every time, I have to sign in like it’s my first time using the app. Then I have to search for my account each time I go to pay a bill, again like it’s my first time.
Horrible
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BEWARE
Be cautious using this app! There is no detailed billing information available just a total, so you have no information of what you are exactly paying for. Communications are inconsistent and they will not let you know if there is a billing issue resulting in unexpected fees. Customer service is not helpful.
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Would be nice
Would be nice if I was allowed to utilize the app for what it was created for. I have tried more than twice to use this app to pay parking tickets and I keep getting the same response “something went wrong, try again later.”
0 stars
If I could give it 0 stars, I would. I have to log in every time I want to use the app!!!!!!!!! And every time I do log in, it does not work on the first try !!!!!!! I have to exit and log in again. i’m so passionate about my hatred for this app I hate you gr pay it I hate you !!!!!
New update is terrible!
New update does not allow you to see your trash funds. When searching it said my “account is sufficient” they must have meant $0 as the tag on my trash can said no funds available now I have a full trash can and have to wait another week as I hope I added funds but can’t tell. Also it doesn’t connect my water account so I missed a payment which used to be on auto pay and had to pay an extra 10%. VERY not happy!
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It Does what it wants
Cancelled My Payment plan on the Day my bill is due, had I not saw the email falsifying that I cancelled it(Which I had not) at 3:44am, Of course A Shut Off notice would have been issued. So No to the No, This APP NEEDS MORE Work.
The new update is terrible
I used to be able to see all my water, trash and tax balances right in the Home Screen. It was super user friendly and intuitive. Now if have to look up and reconnect my account each time and I can’t see any balances on the Home Screen.
New update is awful
Water and trash accounts AND balances should be right in the homepage. I have to click through three different pages just to find my trash account balance and then another 4th page just to pay the balance. Needlessly complicated. Balances that I only pay once a month or so should be easier to see at a glance. I will say the new update does look nicer but it’s much less user friendly and should be much more simple since it’s just to pay city utilities.
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No trash balance info
Not sure what the update was except to forget my trash service info each time I log in. Also there is no balance info and no way to reload money for trash services that isn’t automatic. Dark patterns. Bad user experience.
Not working
I was surprised by an update that doesn’t even work, can’t load my accounts can’t see anything.
crappyapp
This needs to be checked for accessibility. Field names are almost totally illegible when using an iphone. Gave up, tried it on ipad. Not better. Neither saves the password under the name of grpayit - really? that's just lazy coding.
Payments
When I try to make a payment it wants my phone number. Once I put my phone number in and enter it gives me a blank screen and does not allow me to pay my city bills. Tried calling on it and get no help on fixing the problem. Just told to use the website which will charge a percentage for paying by email.
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Great idea, bad execution
I appreciate the ease that this app provides in paying utilities, but I tend to have issues with the “bots” they have set up. Not sure what their purpose is, maybe to make people think they’re interacting with a human? Id prefer an option of buttons and text. I don’t need to chit chat with a robot. It’d be easier and faster and there would be no need for the chat screen, which has bugs when used on my iPhone.
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Half-baked app.
No access to a paperless bill option. No ability to update email address within the app. Difficult to determine if balance is positive or negative.
Can’t login
Won’t let me login, no error, just resets to login screen.
Fantastic App
Intuitive and works well. Wish there was an iPad version too
Needs work
The ease of loading your trash account and paying online bills is great. However, the amount of reminder emails regarding needing to put money in the account is beyond excessive.
Try to pay
I’m trying to pay my water bill and it will not log in....it just sits there thinking.
Could be much better
1. It thought I was trying to pay a handwritten ticket when I wasn’t, which made me have to go through more steps to finish.
2. I downloaded this app for iPhone, so WHY THE HECK couldn’t I pay the ticket with Apple Pay? SMH
Get better GR
2. I downloaded this app for iPhone, so WHY THE HECK couldn’t I pay the ticket with Apple Pay? SMH
Get better GR
Not Great Use of Taxpayer Money, but at Least Well Done
In my opinion hiring developers to build iOS and Android apps for paying city water bills and parking tickets is a terrible use of taxpayer resources. However I will admit that the app/site are slick and easy to use, which is why I give it 3 stars instead of 1.
