Can’t log in
If your air points account has a passkey associated with it then you can’t log into this app as the only option provided is username and password, which does not work if you have a passkey associated with your air points account.
Buggy
Can’t set a destination alert, keep getting error message. Have tried a few times over the last couple of weeks. Giving up
Update your app
Air NZ make enough money to update their app but have not made this a priority. What a poor business model to update the whole grab a seat login system and not update the app. Did the IT team strike too when the flight attendants did? The Air NZ image is fading.
Can’t log in
The app won’t let me log in using the same credentials as the website. It has no forgot password option, just login failed every time.
Login impossible
Air NZ has done away with password logins, so grab a seat asking for my password is asinine. I’ve never been able to use this app.
Can’t login anymore
You’ve been advertising this app recently, but I can’t even log in because I now use a Passkey with my AirNZ account.
Hey @AirNZ Mobile Team - you forgot an app
From the makers of one of the best Airline apps I have ever used also comes this abomination. I don’t get it. Did you get an intern to develop this? Did you give up after MVP? What gives?
Unable to login to the application
Clearly Air NZ don’t care at all about Grabaseat. Haven’t been able to login for over a year… same issue as everyone else.
Unusable
Unfortunately airbnew zealand have moved away from passwords to use passkeys , sadly this app had t. Been updated and is now impossible to log into , meaning we can’t get push notifications on the green fares .., please update security protocol on the app to match air nz app / air pints log in since they are using same credentials
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Absolutely frustrating
The Grabaseat app hasn’t yet caught up with Air New Zealand’s choice of user credentials for logging in. It keeps insisting on the user entering a password, when the Air NZ website and app only allow TFA by code or Authenticator app. It does not give an option to reset your password, and the user also cannot do this on the Air NZ website anymore. Get with your own program Air New Zealand. How do you expect your customers to register for cheap flight alerts and buy cheaper flights… wait.. Ahhh.. you don’t! You want your customers to pay for the most expensive flights!! Right, now I get it!!
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Needs whole new UI/UX
Someone needs to fix this app fast, poor design and outdated
Can’t log into Grabaseat as an Air NZ Koru and long time air points member won’t accept my password
Not remotely accessible to me, keeps saying password is wrong yet it works with Air NZ main site.
a zero stars me too.
like other reviewers, i can login through a browser, but the app tells me my pw is incorrect. also, i have notifications off, but i still get them every day. useless app.
Can’t login!
Stupid app. Can’t sign in and there’s no method for password recovery or alternate login. Doesn’t seem to have any different info than the AIRNZ app, so what’s the point? Delete it.
Unusable app
Like everyone else I have major login issues. They need to get rid of this app if it doesn’t work. It’s awful and incredibly frustrating. Appalling in a digital age to have such basic functionality fails.
Buggy
App is very buggy. Logging in is unreliable, unable to save settings etc. A shame because the AirNZ primary app is very easy to use. If you were able to set route notifications on the website, this app would be useless.
No reset password
Frustrating that I can't find a way to reset my password. There is a sign up option and a skip option. Neither of which helps me. When I follow the sign up option and fill out all my details it not surprisingly tells me I'm already registered. I know that! Following the recover account option I get sent my username (not helpful) and still no way to reset password. Now I can't sign in to the app.
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Useless!
This app simply doesn’t work. You CANNOT log in no matter what or how you try. It is absolutely the fault of the app & designer. Don’t waste your time
Log in issues
This app does not let me log in with my already established account with Air New Zealand. Same issue as what everyone else is saying.
Why is this not just intercepted into the standard Air NZ APP?
Why is this not just intercepted into the standard Air NZ APP?
Can’t log in
Can’t log in
