Grand & AmStar Mobile App User Reviews

Name: Grand & AmStar Mobile App
Rating: 1.84444 (45 reviews)

Grand & AmStar Mobile App

VSS-SOUTHERN THEATRES, LLC

🎬 Entertainment

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Please fix the login for the rewards

It is not functioning. I changed my password but it still is not working.

minecraftnoob69

2 years ago

Terrible app, just do it on Google

Everything about this app is slow, clunky, 5 years behind, and looks aweful. I cannot use my account because it won't accept my card details even though it's all entered perfectly. It takes 5 minutes to load pages, and the browsing section is set up horribly. Please do not waste your time with this dumpster fire of an "app"

everyone who's used this app

2 years ago

TERRIBLE APP

this app seems like it hasn’t been updated in years it loads terribly slow even on WiFi the pictures don’t pop up everything loads slow it looks like a app made in 2005 running the same version in 2024 the algorithm is trash & slow needs a update ASAP im just gonna download the fandango app I can’t even see ticket prices on the app 1/10 👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽

FIXXTHISASAP

2 years ago

Pointless

I’ve tried so many times to use this app to book a movie. I only have it because I signed up for their rewards program. Honestly I just book through Atom now. I don’t know why it’s so hard to use (literally no movie times populate, trying to book anything feels like you’re using 1990’s dialup)

KLK'sMama

2 years ago

Terrible App

So many bugs and errors codes that the app itself it barely usable. Worked well enough to charge me three times for one transaction that didn’t even go through.

Jace Wallace

2 years ago

absolutely terrible

took my money without sending any conformation or anything.

ibvetv

2 years ago

Don’t use this app

Tried to purchase advanced tickets on the app and the tickets never showed up in the app. I could see where the money was in pending from my checking account. Money came out of my checking for the tickets I purchased a couple days later and still didn’t have the tickets on the app. I sent 2 different messages from the mobile app to try to resolve the problem and was never contacted about it.

Concrete1985

2 years ago

Many ERRORS

Seems like it never gets fixed.

jcthefarmer

3 years ago

Horrible App

This is a horrible app. There are so many error messages, with each attempt to add a credit card or do just about anything else. I wanted to renew my Reel Rewards, but nope that doesn’t work. I wanted to see a calendar for your Flashback Cinemas, but nope can’t find it in the app. I wanted to add my Reel Rewards account to my iPhone Wallet, but no, I can’t do that either.

Bama909

3 years ago

Amazing love it

I LOVE IT BECAUSE I KNOW HOW TOO USE IT UNLIKE OTHER PEOPLE 🤭😘😁

yoursugarmama

3 years ago

Terrible

Can not see future movies. So if you want to plan on going to the movies next week, you can not see the movies and times beyond today.

Hello people!!!!

3 years ago

A lot of things don’t work

This app should not even be on the Apple Store yet. Most of the features don’t work.

Justin3.14159

3 years ago

Response from developer

Thank you for your feedback. We take user feedback seriously and strive to provide a high-quality experience. However, we would like to clarify that our app has gone through a rigorous review process before being made available on the store. Our team is dedicated to ensuring that all features are functional and meet the necessary standards. This is as of this writing! If you are encountering issues with specific features, we recommend reaching out to our support team directly (marketing@southerntheatres.com). They can provide further assistance, troubleshoot the problem, and work towards a resolution.

Terrible App, terrible connectivity between App and website

I am new to AmStar. Joined Reels on the web site, bought tickets to MI Advance Showing, and then saw in the email about using the App. Downloaded the App. It asked me to sign up for a profile (which Reels should have had). So I did. It never remembers my profile, I have to “rejoin” every time. It doesn’t show my tickets purchased on the web site. Navigation is challenging. And yet, after buying the tickets on the web site, it states only refundable if bought on the App. That’s terrible. Cinemark and AMC are both so much more customer friendly.

Dr JMH

3 years ago

Smh

Does not show upcoming tickets. Or ticket confirmation numbers.

Athelete29

3 years ago

Response from developer

This is incorrect. The app provides both upcoming films and past films, while also providing the QR code and confirmation code for each ticket purchased. It's EVEN in the images promoting the app on the App Store. If you are seeing something different, then please reach out to us at marketing@southerntheatres.com.

Added extra seats.

It added extra tickets to my cart. I can’t edit the cart so I did not check out. It locked the seat selections so I can’t go back and choose those seats or check out because it has 4 tickets instead of 2. No one to help or respond to my request for help.

Moonshine7m

4 years ago

Response from developer

Hi there - the app does not add tickets on its own accord - that's not possible. The seats for ALL theatres are locked for a period of time in situations like this, but are subsequently released to be sold. You could have always reached out to us via our website, mobile app contact us form or via social media. We would have gladly assisted with the your issue.

Useless

I bought a take it to watch a movie but I need to refund it then when I went back to the app to refund it. It said there was no ticket.

Ramekio

4 years ago

Response from developer

I'm sorry you were not able to refund your ticket, but as it stated on the home screen, creating a user profile will allow you to refund your tickets should there be a need. There is no way to reverse track the ticket purchases for a guest checkout at this time. IT is something we are actively working on and should have completed soon, but for the time being, customers need to create a user profile so that the purchase history can be pulled up without a hiccup.

Waste of time

Almost nothing works. The logins won’t work and have to create one for the grand and then login again for reel rewards. Not worth the effort

Tmad1113

4 years ago

Terrible app

The old app was so much easier and efficient to use. I hate getting onto this app now and will just use fandango to look at times, select seats, etc. because it is such a pain having to log in every time and then it just runs slow or freezes.

dj dhsu

4 years ago

Response from developer

Can you reach out to us at marketing@southerntheatres.com - we'd like to investigate the issues you are facing a bit further. User profiles are set to always have you logged in unless you sign out. Reel Rewards linking is a bit different, and we can explain further when you email us. Also, the old app, while useful, did not have nearly the features the new app has or offers. The old app did not allow loyalty users to use their rewards points/dollars, nor does Fandango or Atom. Those apps only allow you to earn points.

It’s not me; IT’S YOU!

I have to log in AGAIN, EVERY TIME I open this app. I do not disconnect from Reel Rewards. I do not sign out. I close the app! When I open it again, be it in 30 seconds or three days, I have to sign in. I’m not emailing you. You have my device information. Fix your crappy app! Don’t put it on me!

MelissaX79

4 years ago

Response from developer

Hi Melissa - I spoke to our developer and as soon as you begin the ticketing/concession journey - you will be logged back into Reel Rewards. I just tested this on my end, and it works. It's not ideal, however, and we are going to resolve that issue soon. Bottom line, as soon as you find a film you wish to see, you will be logged into your rewards account.

Not Intuitive

Wow! Not easy to use. Kept defaulting location. New account is SignIn/Register but you can't register. So many bugs. It's as if they didn't care to sell tixx.

SMH403