The worst
This app is insanely bad - inaccurate location tracking, saying the driver is outside when he’s still 5 minutes away then cancelling on you for taking to long to reach him when he isn’t even close to you, no ability to speak with drivers quickly - you always get redirected to the main line then when you ask to connect to driver the call just ends.
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The update is awful
The latest update is frustrating for both passengers and drivers. And I hate that there is a maximum tip! When a driver gives me spectacular service, I want to be able to give them a good tip. I won’t be using the app anymore until these issues are fixed.
Great service
Yellow cab app and online booking is a great tool. The drivers are friendly and courteous. No issues whatsoever. Excellent service. Always on time
Bad service not surprised uber is killing the cab industry
Ordered a trip and watched the moron drive in circles, pull into the wrong lot and cancel my trip in minus 20 weather. There is a reason uber is killing your business. You have ONE job - know the addresses in the city. How the hell are you going to have drivers that don’t even understand street numbers?
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Driver interaction
Very nice and so helpful
