Green Dot User Reviews

Customer Experience

Positive experience7.5% of reviews
Neutral7.2% of reviews
Negative experience85.3% of reviews

~ Based on 334 written reviews from the US App Store.

What users say

Is Green Dot Safe?

Green Dot - Mobile Banking appears mostly safe based on user ratings. AppsHunter Safety Score for Green Dot is 70/100.

This assessment is based on 11,719 user ratings, with an App Store average of 3.5/5.

Safety Analysis

59.6% of ratings point to a safe experience
5.3% of ratings suggest some concerns
35.0% of ratings point to a risky experience

~ Based on 11,719 App Store ratings for Green Dot.

Is Green Dot Legit?

Green Dot - Mobile Banking appears to be a legitimate app. AppsHunter Legitimacy Score for Green Dot is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Stole my money

I bought a prepaid and put the card info correctly and keeps telling me card is invalid DONT RECOMMEND

.

..

Green Dot

Tried to cancel my card found out the first one wasn’t canceled know having the same problem with the second one
Do not work with this mobile banking company never

Can’t

l can’t open an account it keeps sending me the same message We are unable to approve your card request at this time. Please try again later.

Update app

Take out$16.28 for box set and single. It shouldn’t take four days to take the money.

Update app

Take out $16.84 for songs and game. It shouldn’t take four days to take money. Staying one star until you take the money.

Somewhat useful

Helped me set up the account yea however upon logging in it kept telling me to go to the website Ontop of that someone my transaction arent being displayed

Mobile banking

I been on green dot checking for 4-5 yrs. But lately when I go to sign in to my account it says green dot app needs to be updated to the latest version, go to the App Store and update the new version of green dot. Could it be a scam?

App

I am unable to use the app it will not let me login on or press the login button

Scam card

I don’t know how this company is even legal. They give you the card and after you add the money they block your card

Activation By calling

I tried calling three separate times and every time it says that they can’t find the card I’m trying to activate and it says to call when I have my information available

Excellent Service

I appreciate all the service they assisted with maintaining my account.

DON’T!

Don’t waste your time or money on this company.
I had one account closed before I had even used it.
They never returned my money. Ok it was only $20, but it was my money not theirs.
Then the second account was used and a monthly fee charges to use the bank. Then it was closed. No reason just closed.
I have not received the $186 back which was in the account and no reason why it was suddenly closed.
Poor customer service. No returned funds.
DO NOT WASTE YOUR TIME AND MONEY. You will lose both.
Show more

FRAUD

Is this even a real financial entity? I bought this card thinking that it would be good for a vacation. I uploaded money on it, neither the app nor the website works. The phone line is also useless.

Cannot log in in mobile web

Bad , bad trying log in , they say you account has been blocked and has been futher reviews!!!!
WTF , very2 disappointed

HORRIBLE!

if i could give green dot 0 stars i would. i’ve tried multiple times to log into my app and cancel the card and it tells me i need to go online to their website, when i go online it tells me i can’t cancel it there and i need to contact customer support. when you call their customer support number you are on hold FOREVER waiting on a real person to talk to. save yourself the time and trouble and NEVER get a green dot card!!!!!!
Show more

SCAM!

This app doesn’t work and I kept putting in my information and calling them. The phone would keep repeating the same thing over and over and over. Then it kept telling me type in my information and ssn and still didn’t let me log into the account!

Horrible!

This is the worse prepaid card I have ever had. The customer service is horrible and nobody will help you. I would give them 0 stars if I could.

Not happy

Green dot you need to fix your app!! It needs updated the but when I come to my App Store there is no update! Now it is so hard for me to login in why do y’all have this much issues? Any other account I have been with never had this much problems… I will definitely be changing to cashapp… unless you fix your problems
Show more

My bank

Like the app but have problems updating app. Keeps telling me to update but there’s no update. So my app lacks and is slow