App issue
I’m so frustrated with this app. Haven’t been able to login all day. Constantly have issues with it and you claim that no one else is having issues. Not true!!!!
Never leaving!
I love how user friendly the app is, how helpful customer service is, and how versatile the plan options are. I’ve been with Green Mtn for years and never plan on leaving!
Response from developer
Hello victoria179! We're so glad to hear about how your experience with us has been! Thank you for being a Green Mountain Energy customer!
I’ve been a customer 8 years
They always are wiling to help me get the best deal and the service has been great
EXCELLENT
EXCELLENT
App won’t work.
It has been over 6 months since I am able to log into my account. It does not work. I have to use the web page.
Login broken
All attempts to login, reset password, login on desktop, re-download app fail. It’s as though you’re locked out of your account. UPDATE: Green Mountain responded to this review (not my emails) publicly stating the issue was resolved. IT WAS NOT.
Login broken
All attempts to login, reset password, login on desktop, re-download app fail. It’s as though you’re locked out of your account.
iPad
Switched to Green Mountain a few months ago — and have been enjoying the service — but the fact that the app is not formatted for iPad is frustrating and maddening. As cool and informative as the app is, to not be iPad-compatible in 2026 is quite baffling. I seriously hope this gets rectified in a near-future update.
Show more
Response from developer
Hello Lemme Ponderosa, our current focus is on delivering the best experience for mobile devices, so tablets may not provide the intended experience at this time. We understand your frustration and appreciate you providing feedback and will express your concerns to our product team. Thank you for being a Green Mountain Energy customer.
Rating
Always room for improvement.
Very good
I use my password and my login from my desktop is very easy use so thank you very much again Green Mountain G application. I would recommend this to whoever who has a green Mountain account. Thank you very much again.
Response from developer
Hello lao 1, we are glad the app is convenient for you! Thank you for being a Green Mountain Energy customer!
Mirta & Familia
Highly recommend this electric company for your service great easy way to pay through app and has lots of daily information of usage of electricity
Response from developer
Hello Mirta & Familia, we're happy to hear about your experience with the app! Thank you for being a Green Mountain Energy customer!
The update broke logins
Since updating on November 3, 2025, I can’t log into the app anymore.
UPDATE: Another app update downloaded on November 11, 2025, fixed my login ability problem. However, after logging in and looking at those 8 thumbnails on the main screen, the “Ready, Set, Relax” program shows that I am enrolled, when I know I am not enrolled in the program. I’ll be calling customer service today.
ANOTHER UPDATE: My Nest Thermostat was unenrolled from the Rush Hour Rewards program back on October 26, 2023, according to the email I received from Google during that time. I called Green Mountain today, November 11, 2025. The agent stated that I don’t have any devices enrolled, but my Green Mountain Account is what is enrolled. So, the agent said he unenrolled my account and I should see that changed after today.
UPDATE: Another app update downloaded on November 11, 2025, fixed my login ability problem. However, after logging in and looking at those 8 thumbnails on the main screen, the “Ready, Set, Relax” program shows that I am enrolled, when I know I am not enrolled in the program. I’ll be calling customer service today.
ANOTHER UPDATE: My Nest Thermostat was unenrolled from the Rush Hour Rewards program back on October 26, 2023, according to the email I received from Google during that time. I called Green Mountain today, November 11, 2025. The agent stated that I don’t have any devices enrolled, but my Green Mountain Account is what is enrolled. So, the agent said he unenrolled my account and I should see that changed after today.
Show more
Response from developer
Hello, we're glad to hear your issues were resolved with the update and our customer service team. Thank you for being a Green Mountain Energy customer!
Can’t login
I can login into the website just fine. But app says my password is incorrect. I cannot login into the app at all.
Service
Since I signed up for this service, I’ve been very satisfied with my experience and definitely recommend the services to anyone looking for superior services from a company that caters to its clients
Response from developer
Hello, thank you for the positive review! We're happy to have you at Green Mountain Energy!
Can’t log in
Was using this app for a long time to access account, pay bills and etc. but now all of a sudden I can’t ever login. It gives me an error of something went wrong anytime I try.
No mobile access , no support
Have been unable to access app for more than 3 weeks. Error is Something went wrong! Try Again. Changed pwd, changed user id, reinstalled multiple times, tested different networks, and devices. Have reached out to Green Mountain multiple times for assistance. Repeatedly given same steps that do not resolve the issue. No follow-ups. Support keeps closing tickets, despite no efforts to resolve.
Show more
Response from developer
Hello, we are sorry to hear that you are having issues with our app. We have resolved the login issue in our latest update. Please let us know if you continue to experience this issue.
The app no longer works
I can no longer use the app as every time I try signing in it says “something went wrong, please try again.” And it just repeats that.
No lie
I love this company and no hidden fees
Glitching so much!
I haven’t been able to log in to the app in over a week. I used to go on here and look at my usage and my estimated monthly bill. Now I can only log in on their website and it doesn’t provide all the features as the app. I’ve even tried changing password and username and it just doesn’t work on the app. It’s so frustrating!! Can y’all please fix this!!!
Show more
No login in
Since the last update it’s no let me login in on my account.
