Washers and Dryers Inoperable
The app has no issue collecting money, however the washers and dryers do not start. The company contact form is disabled. No response from the refund request option. The company phone number goes to voicemail. This seems like a fraudulent company.
Still Trash
My review was deleted but please know this app is trash. It is inconsistent with how well it connects, it never shows an accurate representation of machine availability, it doesn’t allow you to keep a card on file, so you’re having to re-enter your card information every single time, it only allows credit card purchases, it takes days for your account balance to update, the purchase history is never accurate, and the ability to add more time to the dryer is broken and has never worked. These are all of the issues that we’ve been dealing with for 7 years and nothing has improved.
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Dryers Not Working, No Customer Support
The dryers in my building by and large do not dry effectively. They seem to be clogged with lint. I have sent multiple maintenance requests through the app and I have tried calling the company themselves. At this point I don’t think they’re actually real because I have never received a call back or an email response. On top of that the washers are full of slime that has ended up on my CHILDREN’S clothing and none of those requests have been answered either. I have requested quite a few refunds and have had no response. I can’t even request a refund through the App Store because the purchases for a load aren’t recognized as an in app purchase either. This is starting to feel like a scam.
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Customer service sucks
I requested for a refund but they haven’t even sent me an email or even send my money back
Payment system sucks
Have to enter my card 3 times before it eventually adds money to my account.
