Washers and Dryers Inoperable
The app has no issue collecting money, however the washers and dryers do not start. The company contact form is disabled. No response from the refund request option. The company phone number goes to voicemail. This seems like a fraudulent company.
Still Trash
My review was deleted but please know this app is trash. It is inconsistent with how well it connects, it never shows an accurate representation of machine availability, it doesn’t allow you to keep a card on file, so you’re having to re-enter your card information every single time, it only allows credit card purchases, it takes days for your account balance to update, the purchase history is never accurate, and the ability to add more time to the dryer is broken and has never worked. These are all of the issues that we’ve been dealing with for 7 years and nothing has improved.
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Dryers Not Working, No Customer Support
The dryers in my building by and large do not dry effectively. They seem to be clogged with lint. I have sent multiple maintenance requests through the app and I have tried calling the company themselves. At this point I don’t think they’re actually real because I have never received a call back or an email response. On top of that the washers are full of slime that has ended up on my CHILDREN’S clothing and none of those requests have been answered either. I have requested quite a few refunds and have had no response. I can’t even request a refund through the App Store because the purchases for a load aren’t recognized as an in app purchase either. This is starting to feel like a scam.
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Customer service sucks
I requested for a refund but they haven’t even sent me an email or even send my money back
Payment system sucks
Have to enter my card 3 times before it eventually adds money to my account.
Machines.
Making sure we don’t get over charged for what we request for 1.50 wash a 2.00 or 2.50 dollar wash
No where to add funds
^
Robbery
This is the first and hopefully last negative review I have to give an app ever. I'll consistently start my laundry; then the app gets stuck in a loading state and I have to exit it for it to start. It still charges me the $2.25 even though I wasn't able to start the machine.
Stole my money and won’t issue refund. Useless app
Too many times they will pull funds from my account and the machine will not start. I never received any refund
Annoying app
You have to type in your card info again every time you want to refill your account.
Unreliable
This app is extremely unreliable. My apartment has multiple washers and dryers in each building. Half of them can’t ever pick up the connection to actually start a load of laundry or dry one. They take the money from your account and tell you to “please wait, and follow the prompts on the machine” but the machine won’t work. If you wait long enough the system resets itself……but you have to start over and pay again.
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No notification
It does not actually notify me when the cycle is done
Total ripoff
Takes your money but doesn’t deliver the service. I am disputing the charges with my credit card company. Avoid!!!
Mal funcionamiento
Le sistema cobra pero las máquinas no funcionan
horrible
never ever works i can never add money and it’s always when i need it most. the app will completely shut down. i’ve never had so many issues. if i could give it 0 stars i would.
Horrible service
This app is a joke
Robs you of your money :(
A huge flaw with this app is that your email/account is not transferable if you move to another apartment unit that uses Greenwald. I had to create a whole new email address and account to tie my phone to my new apartment’s laundry machines. I lost 40 bucks after this rude awakening. In addition, I contacted support to let them know what was happening (there is no phone number) and no one has responded after a couple of months. Laundry isn’t cheap (let’s be real, living hasn’t been affordable in general), so the 40 bucks loss was kind of a big hit.
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Bad customer service
The dryer malfunctioned and used up some money and I had to purchase the dryer use again, which is fine, except I requested a refund for the amount taken out and never heard back. I contacted multiple times to request a refund. Also, you have to put in your address and credit card number every time you need to reload your app value, it does not save anything so it’s a little tedious.
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horrible
never ever works
Stinks
This washer company and app sucks
