Greenwheels User Reviews

Name: Greenwheels - Car sharing
Rating: 4.6 (218 reviews)

Greenwheels - Car sharing

Greenwheels

✈️ Travel

🗺️ Navigation

Customer Experience

Positive experience4.8% of reviews

Neutral9.5% of reviews

Negative experience85.7% of reviews

~ Based on 21 written reviews from the US App Store.

Is Greenwheels Safe?

Greenwheels - Car sharing appears safe based on user ratings. AppsHunter Safety Score for Greenwheels is 90/100.

This assessment is based on 218 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.4% of ratings point to a safe experience

2.8% of ratings suggest some concerns

6.9% of ratings point to a risky experience

~ Based on 218 App Store ratings for Greenwheels.

Is Greenwheels Legit?

Greenwheels - Car sharing appears to be a legitimate app. AppsHunter Legitimacy Score for Greenwheels is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

No longer using their app or service

First, I could not login because it tried to verify me with an old phone number. I couldn’t reset that login so I had to setup a new account with updated phone number. But I couldn’t login because app was stuck on phone number verification of prior account. Uninstalling did not fix this. Clearing browser data from safari was the only thing that worked.

So then I log into new account and verify license. After that, I am no longer logged in. So I try to login but cannot. I have a “Something went wrong” error. I have to contact support to understand why I get this error. They say it’s because they need one working day to verify my license?! Verification was already approved! And why would that prevent me from logging in?

This app has been a problem for years. I stopped using it for a couple of years and now I know why. I am again no longer using it. Really bad.

Samuel.Jennings

2 months ago

Response from developer

Hi Samuel, I’m sorry to hear that you didn’t have a good experience. Unfortunately, I can’t find any records for you under the name Samuel Jennings. I would kindly ask you to contact us again by phone and let us know that you’d like to report this. ^Lin

Extremely buggy!!

Zoom on map glitches, random white space appears, misstates true availability of cars, 2FA not sent to DE number but instantly to NL number get that API fixed, such a janky MVP application

cb26823

6 months ago

Response from developer

Hi, sorry to hear that your Greenwheels app isn't working properly. If you would like our IT team to look into this, please contact our customer service department. I can't find an account right now with this name in our systems. Furthermore, it is correct that German phone numbers are not accepted. ^Mara

App is just non functional. Waste of time.

I tried to use this app over the course of 2 days trying to book a car. The search would take time or never provide results. When it does clicking into the car does not allow for booking. I have restarted the app, reinstalled. Tried a different email. No change in experience. I’m glad I did not submit the deposit amount. Not worth your time. I would have perhaps given a star for a service outage status somewhere explaining issues but nowhere obvious that I could see.

tuank1

a year ago

Error

Payment error not allowing me to use the app

Makfoapf

a year ago

Sign up

This has been designed by a mad person. A heady mix of passwords, things to tick, Touch ID and passcodes

GlobalGuide

a year ago

Shady business practices

Use this service at your own risk. I would recommend using competitors. They will charge you unfair fees and when they do they don’t respond to any requests and threaten to send debt collectors. Just google them you’ll find countless horror stories.

Yogi_Doobie

2 years ago

Response from developer

Hi, I'm sorry to hear about your experience. We strive to provide a fair and transparent service to all our users. If you've encountered any issues, I encourage you to reach out to our customer service team. They're available 24/7 to help resolve any concerns you might have. Your feedback is important to us, and we are committed to improving our service. If you have any specific questions or need assistance, please let us know. ^Hayrettin

You cannot sign up with specific numbers

For some reason, we couldn’t sign up because we have Australian phone numbers, despite many other random countries supported.

This should be mentioned in the app description, stating clearly that if you’re from Australia, don’t download the app.

Kl_11

2 years ago

Response from developer

Hi, It is indeed true that you cannot create an account with an Australian phone number. Thank you for your feedback, I will check what we can improve on this to avoid confusions. ^Bo

Have they gone out of business?

Signed up for an account, provided PII and biometrics, and paid the deposit. However, there are no cars available anywhere in the Netherlands. If you close, take down the app and don’t take my money. I can’t reach anyone via customer service. Livid!

RDanFG

2 years ago

Response from developer

Hi, Can you contact us through our contact form? Unfortunately we had an outage last weekend which caused that customers weren't able to see our cars through the app, but this hould be fixed right now! We'd like to hear from you! ^TeamGreenwheels

Scam

Stay away, they bait and switch you with prepaid packages and then charge you extra on top 🤬

dimitrisr

4 years ago

Broken now

Latest update seems to have broken the app. It will no longer load.

B-rogue

4 years ago

Useless app will ruin your day

Reserved a car but it wasn’t at the specified location (or anywhere nearby). Couldn’t get logged into the app to change to another car so now we’re stranded. Not possible to get through to customer service on the phone (line disconnected from hold). Even the email submission on their website wasn’t working. Really looking forward to sorting out the mistaken charge that will inevitably end up on my credit card.

JeremyM34

4 years ago

Response from developer

Hi Jeremy, As a first, my sincere apologies for the inconvenience. Could you please send us an email using the link below? We can then immediately help you further regarding your reservation that you have not been able to use. Could you also let us know in the email which phone number you called as we are available 24/7? ^Achraf

Totally hate the app

App is a disaster. Totally unstable filters do no work, crashes and unusable on the new os. I use different car sharing now as much as i can just to avoid using this app!!

Yomin2

6 years ago

Keeps crashing

Crashes every few minutes on. Unusable app.

194728291937

6 years ago

App is buggy

De service is prima- maar de app is slecht. Hij heeft heel veel foutmeldingen. Vandaag kan ik hem weer niet openen en het het enige wat ik kan doen is de app verwijderen, opnieuw downloaden en opnieuw proberen. Erg frustrerend.

mikewest71

6 years ago

Thieves

Multiple failed attempts to set up. But it took my money twice. Terrible, terrible system.

spwwwwww88

7 years ago

Drains phone battery

I love Greenwheels but hate the app. It drains my phone battery within a few hours.

Brit Expat

7 years ago

Payment system doesn’t work

Tried and failed to signup with two separate email addresses. Both failed at the point of payment. System errors gave no explanation to the issue.

belafonte406

7 years ago

Who does your ux?

Terrible UX.
Get rid of shake to talk.
Include map of car location in sensible spot.
Super slow to load. Intro videos are annoying and kill speed.
Where is cancel reservation?

ams-markus

8 years ago

Perfect for us. Even as primary car so far.

Seems a perfect solution for us. Its a 5min walk from our house. Whenever we needed a car, so far 5 times in the last 2 weeks (which is when we joined greenwheels), a car was available.
This experience stopped us from getting a second car. We have a car but cant drive it yet, as we brought it as part of our international move. We still have to finalize the paperwork before we can drive it. So thus far we have been using greenwheels as our primary car. Even that works for us.
The small car works perfect for short trips. For long distance, i wished we could get a bigger car. In fact, i wiuld not mind adding our own car to the greenwheels pool.

wilbertdg

8 years ago

Great service. Buggy app

I love the service. Don’t get me wrong when giving them only 3 stars. That is only because they have recently revised the app and it is very buggy. Crashing often, the workflow is far from optimal and overall it should be easier to book and rebook the same cars. It’s confusing that once a trip started you still see a Open Car when actually you want to close it and return the car. All and all great service but the app needs an overhaul

yoss2