Ugh
We’re drinking on the app. It takes a lot longer than ordering in the store. I’ve been here for 10 minutes now, trying to place the order
Terri le
there's no way to contact support. you need to go through hell. also somehow you need to know your order number. you need to enter it on the form to contact support but then how do i know my order number? i need to come back.
okay i found my order number but now there is no way to copy my order number. i need to manually write it down on a piece of paper and come back to another screen to contact support and fill out this huge form about everyday issues at their terrible coffee shops.
every day i place an order. i spend half an hour walking there just to realize that they don't have what i ordered and it happens to me every single day. then the next thing i hear is that there is no way to refund me because they cannot do it themselves. they ask me to contact support and in the process of contacting support, i already described to you
okay i found my order number but now there is no way to copy my order number. i need to manually write it down on a piece of paper and come back to another screen to contact support and fill out this huge form about everyday issues at their terrible coffee shops.
every day i place an order. i spend half an hour walking there just to realize that they don't have what i ordered and it happens to me every single day. then the next thing i hear is that there is no way to refund me because they cannot do it themselves. they ask me to contact support and in the process of contacting support, i already described to you
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service with a GREAT BIG SMILE
The young woman who served me was terrific. Pleasant, courteous and personable!! Thank you for
having her on your staff
She is a keeper for sure!!
having her on your staff
She is a keeper for sure!!
Coffee good, app bad
I think the title says it all. Very slow kept crashing.
Exceptional service
The app is so much smoother for ordering and seeing all locations available is helpful! And love the confirmation feature before placing orders
Some menus inoperative
Trying to order a chai and the menu doesn’t automatically pop up one you click on it. Actually anything under tea or more. Just the quantity and special instructions box. No features to add milk, syrup, etc.
Top Notch!!
They always have my favorite Cranberry/walnut scone. I buy one every week just after my PT sessions. Employees always polite and helpful. They always open the door as I leave to accommodate my walker. Top Notch!!
New app is terrible
Old items stay in cart and won’t go away, I have to click through to pay by Apple Pay EVERYTIME, the new menu takes so much scrolling, and just put a QR code icon on the app, ‘check in’ took me so long to find when I had to order in store (as the previous cart item wouldn’t delete, go had to go in store!)
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Great Service
The service at this location is excellent! The baristas are incredibly nice and efficient.
Fix your app.
Punching in my info for the 10th time is a bit much
Exceptional service
The app is so much smoother for ordering and seeing all locations available is helpful! And love the confirmation feature before placing orders
Worst app support
This app has the worst support!! After the recent update I lost all my saved gift cards and nobody on the support team is willing to help. They say they will contact within 3 business days but it’s been 2 plus weeks and no response. I lost all my money, please don’t save cards in the app, they will take all your money. Worst customer service from their Thanx partner as well.
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Great coffee
Love the lattes and great customer service !!
not able to customize effectively! Look what I had to jam together! nobananoorgjuicnostrwbaddotmlk
special instructions/notes space was limited
What is the point of the rewards?
I tried to use a free handcrafted drink or free frappe reward on a Cosmic brownie drink, but neither worked. I was given 1,000Gs and I can't spend it? What's the point then? So disappointing.
Helpful staff
Gregory’s has a helpful staff, great customer support on the app and great coffee!
The old app was great
What was the point of changing it? All of my points were refreshed to zero. I hope you guys lose business over this
WTF happened with this upgrade?
It's so cluttered and won't scan now in the store. Cmon
Summer update is a mess
Cannot order summer drinks (and a few others) with the new app update. Can’t add any rewards either. Can’t make the same customizations I used to
Horrible update
Wow. They actually found a way to make this app even worse. now I’ve gotta click five times before I can place an order. I used to be able to order from the homepage and immediately tap “previous orders.” Now I have to tap five times and drill down to different menus, just to place my previous which used to only take 1 or 2 taps.
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