Order doesn’t confirm
Decent app but so often when I use it I hit order, and then put down/lock my phone - at which point it pauses the countdown to confirmation timer.
Then when I arrive it isn’t ready because it’s stuck on this countdown screen and I have to click “looks good” and then wait around for 20 minutes. Hopefully an easy fix!
Then when I arrive it isn’t ready because it’s stuck on this countdown screen and I have to click “looks good” and then wait around for 20 minutes. Hopefully an easy fix!
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Malvern Concierge person was exceptional tonight!
The person on concierge for burger pick up noticed that it’s been an hour since I placed the order and offered to remake it. This was such a kind gesture and I was super grateful for it so I accepted!! I didn’t catch their name but it was at 8pm tonight and she was phenomenal! Highly rate Malvern Grill’d!
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Great app
One of the better food app. Easy to use, remembers prior orders, can use it for pickup, in person dining or delivery. This makes it very easy and convenient when ordering. However sometimes there is a slight glitch when you want to redeem an item, but usually it’s not too bad.
the best burger place in the world
grilld is the best restaurant in the world hands down. I don’t know how everytime I have a burger greatness is touching my tongue. I love this place forever.
Love Grill’d
Loving Grill’d! Loving the app! Use it almost every day!
yummy
great
Burgers
Great burgers but always good read the coupon fine print
Gift card functionality
I love grill’d, food is always fantastic as is the service but man i really wish you could upload gift-cards to the account because finding an email and having to cut an paste every-time is just a drainer.
Grild Penrith
★★★★★ They said Penrith couldn’t have nice things. They were WRONG. This burger restored my faith in western Sydney, the Nepean River, and possibly the concept of joy itself. Fresh ingredients, fast service, and a bun so good I considered proposing to it in front of the whole restaurant. If you’re reading this, Grill’d: I’d take a bullet for your sweet potato chips. Across the river from Emu Plains, worth crossing any body of water for.
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Family bundle
Delicious
Stamps aren’t live
What’s the point of having a rewards system if the stamps aren’t in real time??? Like as soon as I have paid I get an animation that my stamps have gone up and then upon going to the rewards page, turns out they haven’t gone up at all?? Is it an issue with the app or is somebody getting fired for this BS? Never getting Grill’d again…go to Nandos - prices are better and their rewards system actually makes sense
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Saved an error!
Amazing experience! Accidentally ordered Pickup but meant to order at table and the ‘looks good’ confirmation saved the day :) Thanks for a great app!
Easy to use app, tasty food
Grilld is our go to for takeaway, yummy burgers and nuggets. Chips are great, especially the sweet potato fries and the new chicken tenders are delicious.
The app and delivery process just make it super easy!
The app and delivery process just make it super easy!
Not thought through.
Stupidly thought through in some aspects. You place a dine in order, and Apple Pay goes bing: transaction done you think, food ordered, put phone away. Waiting ages for food, double-check order went through, no, the app is wondering if I’m sure I ordered at the right location. Apple Pay transaction should be the LAST STEP!!
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Great Burgers.
Always delicious food and friendly staff.
Driver cancelled order
The driver cancelled my order abruptly when they were on there way and I had to apply for a refund but there is absolutely no way to do this on the app so I had to send Grill’d an email for which I still haven’t received a reply for. I was charged $50 without getting my meal and have received zero customer and in app support to assist with this. I will never use this app again and will adamantly share this experience with us because this is by far the worst take away food app to use. If I could give it zero stars I would because I have repeated problems with Grill’d support when it comes to missing items as well as this recent issue. It seems like a very easy way for a driver to get paid without doing the actual order. I will be disputing this with my bank and going to the ombudsman or similar due to this ridiculous service.
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Amazing
Amazing
Unnecessary confirmation message
Please, please, please get rid of that “looks good” confirmation message after successful payment. It is such a stupid idea that I pay the money, yet I have to tap on an extra button to place my order. There has been many, many times that I forgot to tap at the very final last button, and my order has not been placed. That's ridiculous.
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Healthy Food
Love the app it is very easy to order and easy to navigate
Love it!!
Absolutely love using the app so easy to navigate!! Keeps me logged in can’t go wrong!!
