TERRIBLE SERVICE - PAID ACCOUNT COMPLETELY DISAPPEARED!
I strongly advise against using this app. I have an active annual subscription paid through November, but after switching to a new phone and a new phone number, I reinstalled the app only to find that my account has completely vanished into thin air, along with all my saved recipes and content.
Customer support (specifically Giovanna) keeps deflecting responsibility, claiming that I must have deleted my account. Why on earth would anyone manually delete a fully paid account? Despite sending them official receipts proving my active subscription and evidence of past direct contact with their staff to set up my Chef Page, they refuse to fix what is clearly a system error on their end.
Zero accountability and total disregard for paying users. If you don't want to risk losing your money and your hard work overnight, look elsewhere. Absolute shame.
Customer support (specifically Giovanna) keeps deflecting responsibility, claiming that I must have deleted my account. Why on earth would anyone manually delete a fully paid account? Despite sending them official receipts proving my active subscription and evidence of past direct contact with their staff to set up my Chef Page, they refuse to fix what is clearly a system error on their end.
Zero accountability and total disregard for paying users. If you don't want to risk losing your money and your hard work overnight, look elsewhere. Absolute shame.
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NNop10/10
助けになる
新メニューを作るのに
とても参考になります。
ですが、日本語対応していないので
対応して頂けるとフル課金で星5にします！！
ご検討よろしくお願いします。
とても参考になります。
ですが、日本語対応していないので
対応して頂けるとフル課金で星5にします！！
ご検討よろしくお願いします。
みみこちゃむ
Response from developer
Thank you so much for the 4-star review and great feedback! We appreciate you bringing the language barrier to our attention, and while Gronda is not available in Japanese just yet, we are working on expanding our support. If you need any guidance, we are always here to help! Best, Giovanna
Bait and switch
They put you through a whole intake process and then expect you to join without ever telling you how much it will cost. Fat chance. Cancel anytime means they will not make canceling easy. Be honest and state all costs upfront before we commit.
KKaleoJohn
Please improve this
The app feels misleading because it pushes users forward before clearly explaining how it works and what requires payment.
It is difficult to understand the subscription rules because the explanations are not available in Japanese.
It is difficult to understand the subscription rules because the explanations are not available in Japanese.
Tttフーた
Response from developer
Hi there, Thank you for your feedback! We are very sorry for the confusion regarding our features and subscription rules. We hear you loud and clear on the language barrier, and while Gronda is not available in Japanese just yet, we are working on expanding our support. If you need any guidance about how the app or subscriptions work, please feel free to reach out to us at support@gronda.com, we are always here to help! Best, Giovanna
Hard to cancel
For me, I don’t like this app. I cannot figure out how to stop the app from charging my account so it charged me $100 today and I did not want to keep the app because I wasn’t going to use it and I didn’t find it was what I needed so now I paid $100 for something I’m not going to use which now I’m gonna try to make myself use it but they do not make it easy for you to cancel your subscription or sorry it’s actually after you do the trial, it’s so hard to try to go in there and figure a way to stop it before it charges you $100. I will not use this app…
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GBGame for baby’s
