Charged for canceled subsctiption
Response from developer
Hi there. We completely understand your frustration and apologize for the inconvenience! We'd be more than happy to help you resolve this. Please contact us at support@gronda.com with your account information so our support team can provide the exact steps to get your refund processed as quickly as possible. Best, Giovanna
Just Love Gronda
Response from developer
Hi there! Thank you so much for sharing your story and such an inspiring review! Hearing how Gronda keeps your passion for cooking thriving and challenges you to reach new levels is truly wonderful. Keep creating incredible dishes!
TERRIBLE SERVICE - PAID ACCOUNT COMPLETELY DISAPPEARED!
Customer support (specifically Giovanna) keeps deflecting responsibility, claiming that I must have deleted my account. Why on earth would anyone manually delete a fully paid account? Despite sending them official receipts proving my active subscription and evidence of past direct contact with their staff to set up my Chef Page, they refuse to fix what is clearly a system error on their end.
Zero accountability and total disregard for paying users. If you don't want to risk losing your money and your hard work overnight, look elsewhere. Absolute shame.
Response from developer
Hi there, Thank you for reaching out and for your patience while we looked into this. We completely understand your frustration, but we are happy to share that our support team has successfully located your account and resolved the issue! We sent you a direct message via email with all the details of your profile. Best,
助けになる
とても参考になります。
ですが、日本語対応していないので
対応して頂けるとフル課金で星5にします!!
ご検討よろしくお願いします。
Response from developer
Thank you so much for the 4-star review and great feedback! We appreciate you bringing the language barrier to our attention, and while Gronda is not available in Japanese just yet, we are working on expanding our support. If you need any guidance, we are always here to help! Best, Giovanna










