Groomit On-Demand Grooming appears to be a legitimate app. The AppsHunter Legitimacy Score for Groomit On is 83 out of 100 points across 7 verification signals from App Store and developer data.

Groomit On User Reviews

Name: Groomit On-Demand Grooming
Rating: 4.5 (1289 reviews)

Groomit On-Demand Grooming

GroomIt, LLC

🌟 Lifestyle

🛍️ Shopping

Customer Experience

Positive experience45.8% of reviews

Neutral7.6% of reviews

Negative experience46.6% of reviews

~ Based on 118 written reviews from the US App Store.

What users say

Summarized from real user reviews of Groomit On. Based on 1.3K reviews and a 4.5/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Lifestyle app.

Positive things

🚀Convenient in-home service
👍Friendly and professional groomers
💡Variety of packages to choose from
🚀Quick and easy booking process
👍Excellent service for pets with anxiety

Negative things

🐛Inconsistent scheduling and cancellations
💰Expensive pricing
🔍Lack of transparency on groomer qualifications
🔍Poor communication from the company
🐛Issues with the app's functionality

Is Groomit On Safe?

Groomit On-Demand Grooming appears safe based on user ratings. AppsHunter Safety Score for Groomit On is 90/100.

This assessment is based on 1,289 user ratings, with an App Store average of 4.5/5.

Safety Analysis

88.2% of ratings point to a safe experience

2.2% of ratings suggest some concerns

9.5% of ratings point to a risky experience

~ Based on 1,289 App Store ratings for Groomit On.

Is Groomit On Legit?

Groomit On-Demand Grooming appears to be a legitimate app. AppsHunter Legitimacy Score for Groomit On is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

First time disaster

Had scheduled four dogs. They came about 3-4 hours late. Took the first dog, and then brought the second after I was told first was done. My dogs but is now bleeding. If I had uploaded ability to show pics I would. Cancelled the other 3. You make the call.

jlev23

2 months ago

Terrible grooming experience

I booked my first service using Groomit this week. My dog was only partially trimmed and returned wet. The groomer refused to finish grooming him and Groomit would not offer me any type of refund for the incomplete service. My dog has been groomed many times with many other groomers and has never had any issues.

Terrible grooming

2 months ago

Alberto is the best

Kind, patient and competent

Lwiggmom

2 months ago

Paid Upfront Just to Get Rejected

Paying hundreds of dollars before an appointment is even truly confirmed is ridiculous. I was quoted around $360, rejected by multiple groomers, then pushed back to one who had already declined earlier. The biggest issue was the lack of respect for customers’ time and money. Their solution to all of this was offering a $20 credit. If appointments aren’t actually secured, companies shouldn’t charge premium prices upfront and market the service like it’s guaranteed.

Aiden9838

3 months ago

Response from developer

Dear valued customer, we appreciate you taking the time to provide your feedback and apologize for the inconvenience you experienced with our booking process. We understand your frustration and are reviewing our procedures to enhance the client experience and ensure clear communication regarding pricing and confirmation. Our goal is to offer a seamless service, and your feedback is vital in helping us improve. We hope you will give us another chance to demonstrate our dedication to customer satisfaction. Please feel free to reach out to our support team for any further assistance.

Beyond Simple

This Groomit app was so simple to use & book a groomer! Thank you!

Mary,Kelly

4 months ago

Terrible customer service

Customer service is terrible, they will text you at 10:30 at night. They will also text you at 7:30 in the morning. I have 2 large dogs and they matched me with someone who clearly does not want to groom them. She has canceled both appointments. For something that’s so expensive to use, you would think the entire experience would be much better. I’ll take my $414 that it was going to cost me to groom my two dogs (before tip) somewhere else.

KenzFla

5 months ago

Response from developer

Thank you for your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating this must have been, especially with repeated cancellations, timing of communication, and the overall experience not matching the price you were expecting to pay. This is not the standard we aim to provide. While Groomit operates as a marketplace connecting clients with independent grooming professionals who manage their own schedules, we still expect reliability, professionalism, and respectful communication. We truly appreciate you bringing this to our attention and regret that this experience led you to feel this way.

Good idea, bad execution

Fair warning! I really wanted this to work for me. I unexpectedly had to adopt a family dog due to an emergency. I found this through a Google search and saw that they could do same-day service, if you pay for one of the upper tier packages—upwards to $200.

I selected the available slotted time, HAD TO PRE-PAY, but it was never accepted. The person it was assigned to didn’t respond until after the time I picked. Mind you, I booked it 3 hours prior.

The app then had me reschedule, so I saw that I could make my work schedule free two days after if I got up early enough for the appointment at 8am.

*Mind you, I also work in a similar industry of service and have my own practice.*

My scheduled appointment was at 8am and the person cancelled 10min before the time scheduled—due to van issues. So, if she was planning on leaving at 7:50am, she would have been very late, otherwise, she should have messaged me earlier for either 1. She was having issues and may run late or 2. Told me whenever she discovered the issue that It would have to be canceled.

I rearranged my calendar for this and it wasted my time. Maybe it will work for you, but it didn’t for me.

hike_oh

6 months ago

Response from developer

Thank you for taking the time to share your experience. We’re truly sorry this situation caused so much frustration, especially given the circumstances around unexpectedly taking in a family dog and trying to arrange care quickly. We understand how disappointing it must have been to book a same-day request, rearrange your schedule, and then have the appointment remain unconfirmed and later canceled shortly before the scheduled time. While our groomers operate as independent contractors and occasional mechanical or van issues can arise, communication should always be timely and respectful of your schedule. Your feedback about the confirmation process and last-minute cancellation is important, and we will make sure it is shared with our team so situations like this can be handled better moving forward. If you haven’t already, please raise a ticket through the app so our support team can review the details of both booking attempts and ensure everything related to your appointment and payment was handled properly. We appreciate you giving the service a try and regret that your experience started this way.

Inconsistent and poor customer service

I booked one appointment quite successfully through the app and was very happy to try to book again. When I selected the appointment time offered, I never heard back from the groomer or the app saying whether the appointment was confirmed, though my card was charged for the full fee. I even wrote to the live chat to ask and they told me to wait and I would hear from them. I waited 5 days and never heard … so decided to go on faith assuming that they would follow through with the atonement time THEY offered. Instead, I waited for no one and had to reach out to the live chat in order to get them to cancel the PREPAID APPOINTMENT. It was an awful experience, wasting my time and taking work from another groomer that could have booked my appointment. Horribly unprofessional and will not be using again.

KristmasElf

6 months ago

Inflexible

The Groomit site is annoyingly inflexible. The chat representatives are great in solving my issues. The prices have increased a lot over the past 2 years.

AnnieAryaDeanie

6 months ago

Not happy

My groomer canceled on me 2 times

Lucyloo242

9 months ago

Loved Ashley

Rebooked Ashley because she was so good with my long haired cat. I love this at home service. Worth every penny.

Ninabeebear

9 months ago

Great Idea, Poor Execution

After moving to a new home, our dogs were overdue for grooming. I found this app and was excited to try it, even though the price was double what we usually pay. I booked a week ahead, and a groomer confirmed right away.

On the day of the appointment, just hours before, the groomer canceled. The app tried to reassign, but the replacement never confirmed. I eventually got a refund, but I was left scrambling to find another groomer and had to wait even longer.

What seemed convenient at first turned into a frustrating waste of time. I would NOT recommend this app.

My2Cents4ya

10 months ago

Response from developer

Thank you for sharing your experience, and I’m truly sorry for the inconvenience you went through. We understand how disappointing it is to plan ahead, especially when your dogs are overdue and you’re counting on the appointment to go smoothly, only to have it fall through at the last minute. While our groomers operate as independent contractors and manage their own schedules, the cancellation and difficulty securing a replacement should not have left you without support. You were right to expect a more reliable and seamless experience. We appreciate you giving our service a try, even with the price difference, and we’re sorry it didn’t feel like the convenience you were hoping for. Your feedback is important and will be used to help us improve our scheduling process and groomer availability. Thank you again for bringing this to our attention.

Very Happy Tails.

I book Victoria each visit (several visits) and each of my dogs love her. Even the drama queen who is scared of everything that’s not food/ a treat. Very happy with the continued service.

Envied Cookie

10 months ago

Mobile grooming appointment

Site does not move along fluidly . Takes a long time to get to the additional questions . On my phone it kept circling back to the same series of questions before it went on to further selections. Took me more time than it should have. Now I can’t even get a nickname . They seem to all be taken already ( including my own name)and it won’t let me proceed without one! Ugh!

StIggygirl

10 months ago

The best groomer ever

I have never used a mobile grooming service before and I was a bit skeptical but to my surprise the groomer did the best job that no other groomer has ever done. My baby hates being groomed and she was fired from the previous groomer I had used because they needed 2 people to do the grooming and was not able to do it for her anymore. The new groomer did a phenomenal job on my baby. I feel that the groomer was able to calm my baby and was able to complete the job and my baby looked so good and exactly how I wanted it to be done.

I will definitely recommend them to others. Thank you so much for your wonderful grooming and she smelled so good too.

Ltav12

a year ago

Great service

They are great with the animals

Xtonyxxxxx

a year ago

Terrible

Made me pay upfront for an appt and service by a groomer who wasn’t even in my city. I wish I could give 0 stars.

AngieS2914

a year ago

Disrespectful

Rescheduled on us multiple times. When we said the new time wouldn’t work for us, they wanted to charge a $15 rescheduling fee…

Said that if we didn’t like the experience, we could find other groomers. OK, we did. Won’t use this service again.

bethg1992

a year ago

Great concept

This is a great concept and could be very convenient especially for the pet parent who has to be in two places at once. It’s just expensive as a one-time use or an ongoing basis. I’ll make the time to take my pets to the groomer and buy groceries with the money I saved had I used this service.

MyGirlChe