First time disaster
Had scheduled four dogs. They came about 3-4 hours late. Took the first dog, and then brought the second after I was told first was done. My dogs but is now bleeding. If I had uploaded ability to show pics I would. Cancelled the other 3. You make the call.
Terrible grooming experience
I booked my first service using Groomit this week. My dog was only partially trimmed and returned wet. The groomer refused to finish grooming him and Groomit would not offer me any type of refund for the incomplete service. My dog has been groomed many times with many other groomers and has never had any issues.
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Alberto is the best
Kind, patient and competent
Paid Upfront Just to Get Rejected
Paying hundreds of dollars before an appointment is even truly confirmed is ridiculous. I was quoted around $360, rejected by multiple groomers, then pushed back to one who had already declined earlier. The biggest issue was the lack of respect for customers’ time and money. Their solution to all of this was offering a $20 credit. If appointments aren’t actually secured, companies shouldn’t charge premium prices upfront and market the service like it’s guaranteed.
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Beyond Simple
This Groomit app was so simple to use & book a groomer! Thank you!
Terrible customer service
Customer service is terrible, they will text you at 10:30 at night. They will also text you at 7:30 in the morning. I have 2 large dogs and they matched me with someone who clearly does not want to groom them. She has canceled both appointments. For something that’s so expensive to use, you would think the entire experience would be much better. I’ll take my $414 that it was going to cost me to groom my two dogs (before tip) somewhere else.
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Good idea, bad execution
Fair warning! I really wanted this to work for me. I unexpectedly had to adopt a family dog due to an emergency. I found this through a Google search and saw that they could do same-day service, if you pay for one of the upper tier packages—upwards to $200.
I selected the available slotted time, HAD TO PRE-PAY, but it was never accepted. The person it was assigned to didn’t respond until after the time I picked. Mind you, I booked it 3 hours prior.
The app then had me reschedule, so I saw that I could make my work schedule free two days after if I got up early enough for the appointment at 8am.
*Mind you, I also work in a similar industry of service and have my own practice.*
My scheduled appointment was at 8am and the person cancelled 10min before the time scheduled—due to van issues. So, if she was planning on leaving at 7:50am, she would have been very late, otherwise, she should have messaged me earlier for either 1. She was having issues and may run late or 2. Told me whenever she discovered the issue that It would have to be canceled.
I rearranged my calendar for this and it wasted my time. Maybe it will work for you, but it didn’t for me.
I selected the available slotted time, HAD TO PRE-PAY, but it was never accepted. The person it was assigned to didn’t respond until after the time I picked. Mind you, I booked it 3 hours prior.
The app then had me reschedule, so I saw that I could make my work schedule free two days after if I got up early enough for the appointment at 8am.
*Mind you, I also work in a similar industry of service and have my own practice.*
My scheduled appointment was at 8am and the person cancelled 10min before the time scheduled—due to van issues. So, if she was planning on leaving at 7:50am, she would have been very late, otherwise, she should have messaged me earlier for either 1. She was having issues and may run late or 2. Told me whenever she discovered the issue that It would have to be canceled.
I rearranged my calendar for this and it wasted my time. Maybe it will work for you, but it didn’t for me.
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Inconsistent and poor customer service
I booked one appointment quite successfully through the app and was very happy to try to book again. When I selected the appointment time offered, I never heard back from the groomer or the app saying whether the appointment was confirmed, though my card was charged for the full fee. I even wrote to the live chat to ask and they told me to wait and I would hear from them. I waited 5 days and never heard … so decided to go on faith assuming that they would follow through with the atonement time THEY offered. Instead, I waited for no one and had to reach out to the live chat in order to get them to cancel the PREPAID APPOINTMENT. It was an awful experience, wasting my time and taking work from another groomer that could have booked my appointment. Horribly unprofessional and will not be using again.
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Inflexible
The Groomit site is annoyingly inflexible. The chat representatives are great in solving my issues. The prices have increased a lot over the past 2 years.
Not happy
My groomer canceled on me 2 times
Loved Ashley
Rebooked Ashley because she was so good with my long haired cat. I love this at home service. Worth every penny.
Great Idea, Poor Execution
After moving to a new home, our dogs were overdue for grooming. I found this app and was excited to try it, even though the price was double what we usually pay. I booked a week ahead, and a groomer confirmed right away.
On the day of the appointment, just hours before, the groomer canceled. The app tried to reassign, but the replacement never confirmed. I eventually got a refund, but I was left scrambling to find another groomer and had to wait even longer.
What seemed convenient at first turned into a frustrating waste of time. I would NOT recommend this app.
On the day of the appointment, just hours before, the groomer canceled. The app tried to reassign, but the replacement never confirmed. I eventually got a refund, but I was left scrambling to find another groomer and had to wait even longer.
What seemed convenient at first turned into a frustrating waste of time. I would NOT recommend this app.
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Very Happy Tails.
I book Victoria each visit (several visits) and each of my dogs love her. Even the drama queen who is scared of everything that’s not food/ a treat. Very happy with the continued service.
Mobile grooming appointment
Site does not move along fluidly . Takes a long time to get to the additional questions . On my phone it kept circling back to the same series of questions before it went on to further selections. Took me more time than it should have. Now I can’t even get a nickname . They seem to all be taken already ( including my own name)and it won’t let me proceed without one! Ugh!
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The best groomer ever
I have never used a mobile grooming service before and I was a bit skeptical but to my surprise the groomer did the best job that no other groomer has ever done. My baby hates being groomed and she was fired from the previous groomer I had used because they needed 2 people to do the grooming and was not able to do it for her anymore. The new groomer did a phenomenal job on my baby. I feel that the groomer was able to calm my baby and was able to complete the job and my baby looked so good and exactly how I wanted it to be done.
I will definitely recommend them to others. Thank you so much for your wonderful grooming and she smelled so good too.
I will definitely recommend them to others. Thank you so much for your wonderful grooming and she smelled so good too.
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Great service
They are great with the animals
Terrible
Made me pay upfront for an appt and service by a groomer who wasn’t even in my city. I wish I could give 0 stars.
Disrespectful
Rescheduled on us multiple times. When we said the new time wouldn’t work for us, they wanted to charge a $15 rescheduling fee…
Said that if we didn’t like the experience, we could find other groomers. OK, we did. Won’t use this service again.
Said that if we didn’t like the experience, we could find other groomers. OK, we did. Won’t use this service again.
Great concept
This is a great concept and could be very convenient especially for the pet parent who has to be in two places at once. It’s just expensive as a one-time use or an ongoing basis. I’ll make the time to take my pets to the groomer and buy groceries with the money I saved had I used this service.
Too many hoops!
The process is too long -I do not keep my dog's rabies test result on hand. So stupid
