They take 50%+
I tried this out to get more sales but Groupon gets 50% + of your sale!
Example:
You're coupon of $100 is being offered to customers for 20% off.
$100 - 20% = $80 (so you're losing $20).
Then Groupon takes 50% of that $80.
You pocket $40 of that $80.
So in total, the $100 coupon you offered, you lost $20+$40 =$60.
Who wants to lose 60% of a sale?!
AND you can't just delete your account, they have to review it before deleting it.
AND you can't delete a coupon (campaign) when it's live.
Example:
You're coupon of $100 is being offered to customers for 20% off.
$100 - 20% = $80 (so you're losing $20).
Then Groupon takes 50% of that $80.
You pocket $40 of that $80.
So in total, the $100 coupon you offered, you lost $20+$40 =$60.
Who wants to lose 60% of a sale?!
AND you can't just delete your account, they have to review it before deleting it.
AND you can't delete a coupon (campaign) when it's live.
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Glitchy and buggy software
Both the online computer version an app glitch, and don’t process things. Everything isn’t that transparent and is insane the amount of little support a company that is a middleman and basically has to do nothing Except milk it’s cash cows
Get it together
Update your scanner
Bad update!
The new update completely ruined the app and it’s just a glorified bookmark to the website.. send the scan feature is now broken + it takes longer to load or doesn’t load at all when I can log into the website just fine. Whoever decided to change the app to a web app needs to be fired. Please change it back or go through another design language phase. I have no issues with Groupon it’s self but this app redesign was a HORRENDOUS who even green lighted this thing…
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Problem
Problem. Not open system
Non existent customer service
I have been using Groupon/Groupon Merchant for while now and first of all, the fact that every merchant using Groupon receives less than 25% of the profit of a service is highway robbery (that’s not accounting for the taxes we pay on top of that). Next forget it if you need assistance. There is no phone number and the chat is always to someone seemingly uninterested in the fact that this affects your business. You can expect an automated email response to any issues which they will “promptly” respond to in a week! Maybe sooner if you’re lucky. In a time where people are struggling as it is I am very convinced this is just another big company taking advantage of its customer base. Not anymore Groupon! ✌️
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No customer service
They have no idea what they’re doing. Trash service.
Merchant App
My merchant app will not open so I can check on my business account. I took the app of reinstalled nothing. There are no phone numbers to call to get this straightened out!!
I’m
Ready to throw Groupon out!!
I’m
Ready to throw Groupon out!!
No connection
I have been emailing and chatting with Groupon for the past 2 weeks to fix my app from their end but still no one has helped me about this issue! Very frustrating knowing Groupon merchant system is not working and no help is given to their paying clients. I’ve done every troubleshooting possible from my end but still I get a message to check my connectivity while all my other apps work except for Groupon merchant!!
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Post update fail
After the update Friday the app launches stuck in a ‘build a campaign’ page and no way to get to the dashboard. Before the update I had no issues with the app. I’ve deleted the app, cleared my phone cache and reinstalled the app and after 24 hours it’s still launching incorrectly
They owe me money
Fails to make a payment to my new bank account
Find a better easy
Call center Outsourced to people outside the country. Very nasty attitudes, unprofessional service. Unreliable, non responsive. Very pushy when it comes to your services on their platform. For example services that you cant price reduce due to overhead they want to lower the price 50% and then split half of that with you. If they want you to do it and you stand firm in your decision not to offer the service on their platform that they will complete ignore you, or even take down the whole campaign. They are just an awful people.
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Great
Love working with Groupon when you start to learn the app the help line is really helpful just had a little trouble running my payed adds
Horrible
App is slow and never loads my campaigns.
Bad app frozen
Bad
Worst
I’ve been a long time Groupon merchant and used to love it. the app is terrible. Merchant support is almost nonexistent at this point.
Stealing money
These people will take 50% of all
Merchants money, only pay you twice a month on the days they want to pay you. An I had an experience where the agents are “processing the payment” but no $ hits the bussiness account. They have owed me $530 for almost 2 months now.
Merchants money, only pay you twice a month on the days they want to pay you. An I had an experience where the agents are “processing the payment” but no $ hits the bussiness account. They have owed me $530 for almost 2 months now.
Need update, but I can't find update in the app store
Fix the app update issue
Its not tesponding
I had a client and I couldnt open the application to check her voucher and redeem.
Scammers
They still haven’t payed me for the work I’ve done and I call every day. Don’t deal with companies that are based outside the USA they will screw your over and have bad costumer service.. greedy company that will scam you out of your payments
