Needs Improvement
I’ve had many issues with the software/app over the years, but the most recent issue of no longer being able to swipe credit cards has me beyond frustrated. Having to manually run cards for three months because MB can no longer integrate with Square is unacceptable, especially considering it was a known issue when I originally reached out, after doing over an hour of troubleshooting myself. If a third party updates software that affects YOUR customers, you should communicate that. And three months later I am still paying the higher fees to manually run cards because I have no other choice. My other complaints are less serious, like they could use better reporting. (Lots of announcements that is coming, but I’ll believe it when I see it.)
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GGleela82
Best app I’ve used
I think I’m one of the original users and despite the price hikes that have gone up and up over the years, MassageBook offers me freedom of not chasing phone calls as ppl can book 24/7! That alone is worth the fee. But MB also has reminders, marketing tools and other services that I have used and found very helpful! Grateful!
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Ccvbbvgeeeeeeeeeeeeee
Price increases, functions wonky
You can’t access messages on MassageBook from the app, there isn’t even anything that alerts you that there IS a message, so unless you’re using the desktop version regularly you do not see messages from clients. The problem take forms sometimes won’t let clients sign and submit. A couple of my clients can’t access series they’ve bought when scheduling. I can, so I switch them, but it’s an extra few steps and a pain and they can’t tell when their series is used up.
And sometimes the app crashes and I can’t check a person out. Then I have to use a card in file later and get charged more by Square.
And they increased the price by nearly 50%.
I’m shopping around for a new service.
And sometimes the app crashes and I can’t check a person out. Then I have to use a card in file later and get charged more by Square.
And they increased the price by nearly 50%.
I’m shopping around for a new service.
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WWoo!Mandrake
Review
Review
AAshortiz94
Popular
Very popular so people can find your business in a click
Ggabryvlad
