Needs Improvement
I’ve had many issues with the software/app over the years, but the most recent issue of no longer being able to swipe credit cards has me beyond frustrated. Having to manually run cards for three months because MB can no longer integrate with Square is unacceptable, especially considering it was a known issue when I originally reached out, after doing over an hour of troubleshooting myself. If a third party updates software that affects YOUR customers, you should communicate that. And three months later I am still paying the higher fees to manually run cards because I have no other choice. My other complaints are less serious, like they could use better reporting. (Lots of announcements that is coming, but I’ll believe it when I see it.)
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Best app I’ve used
I think I’m one of the original users and despite the price hikes that have gone up and up over the years, MassageBook offers me freedom of not chasing phone calls as ppl can book 24/7! That alone is worth the fee. But MB also has reminders, marketing tools and other services that I have used and found very helpful! Grateful!
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Price increases, functions wonky
You can’t access messages on MassageBook from the app, there isn’t even anything that alerts you that there IS a message, so unless you’re using the desktop version regularly you do not see messages from clients. The problem take forms sometimes won’t let clients sign and submit. A couple of my clients can’t access series they’ve bought when scheduling. I can, so I switch them, but it’s an extra few steps and a pain and they can’t tell when their series is used up.
And sometimes the app crashes and I can’t check a person out. Then I have to use a card in file later and get charged more by Square.
And they increased the price by nearly 50%.
I’m shopping around for a new service.
And sometimes the app crashes and I can’t check a person out. Then I have to use a card in file later and get charged more by Square.
And they increased the price by nearly 50%.
I’m shopping around for a new service.
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Review
Review
Popular
Very popular so people can find your business in a click
Keeps getting better!
The app updates and new features keep my business growing with ease. Keep up the good work. Thank you MassageBook!
Rooted Heart Massage & Wellness
Relaxing experience. It’s safe, calming and I will recommend to friends.
No human customer service cannot finishe set up after app downloaded
Not happy , can’t talk to a human for set up
5 year customer, consistently disappointed
The app works great… until it doesn’t. I haven’t been able to swipe credit cards for a month due to what MB says is a Square issue. Processing them manually costs more in fees, so it’s not just additional work and looking unprofessional, it’s PAYING MORE as well. Although this apparently has affected many users there have been no notifications or updates and my last email to support on Thursday still has not been answered (5 days ago). MB has less problems than it used to but I can’t say it has ever worked well for long enough for me to recommend it to someone.
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Great, phone access for reviews please
Everything works well except I must access reviews from my laptop, not my phone. That needs to be fixed! Also, need a safeguard where people can schedule within 2 hours of my business hours, not a 24 hour period. It’s not cool to see that someone has scheduled an 8am while I’ve been sleeping!
5 stars 🌟🌟🌟🌟🌟
Massage book has helped me organize my appointment schedule and helped me organize all of my out call client’s addresses. It has been a game changer for my business.
It’s good, but could be better.
Not bad, but I wish they could fix it where I could use it and use a VPN.
Great Independent Practitioner app
One of the best, most easy to use, has everything you need to run a Professional business. I call and they have the best service helping you navigate easily and correct errors quickly so you can continue to run professionally and smoothly. My company has succeeded because of this company. Thank you massagebook
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Happy customer
I have been using the Massagebook platform for many years and I love it. It’s very user friendly and since they did an upgrade a couple years ago so many little details were added on the app that help me organize and track my business. Thanks Massagebook!
Notices sent to clients
MassageBook Manager sent a marketing email to all employees f my clients asking them to rebook! I didn’t know about this or agree to it. Now I’m getting tons of emails from past clients asking g why that was sent!!
Great Massage for Men
A great choice for men looking to relax and unwind. The massage was personalized, comfortable, and very relaxing. Highly recommended!
You can find better
It works, but still needs to make a bunch of updates and also not good for Texas
Excellent Choice for booking!
Support is key, they are always helpful and kind, used for many years now Love it! Clients love it too!
Great Experience
MassageBook Manager is very easy to use and helps me manage appointments, client information, and scheduling in one place. It saves time and keeps my business organized. Highly recommended for massage therapists and wellness professionals.
Works well
Get insurance first Before you start plan, find out which gives you best discount and service. I have ABMP
